Good evening, lads. I am definitely not typing casino's reviews nor wasting my time expressing my opinion regarding the gameplay or etc... However, this time it was worth it and I couldn't handle myself regarding this particular casino. I received email regarding ' no deposit bonus' credited to me, well I was somewhat happy. It is 4 am in the morning and I was at my friends place, playing some slots and drinking whiskey, why not, right? Well, it didn't happen. I logged into my account, forwarded myself directly from the email link and there was no bonus in my account. I decided to contact the live support and hopefully they can fix the issue, well they just made it worse. The customer support whom goes by the name of ' Valentin ' definitely was ignorant, hypocrite and not willing to help at all. He explained to me in a really broken english, most likely copy-paste phrases, which he used to communicate with me, that I do not have a bonus, but this is a 'preparation' for a bonus if I do some activity on my account. This is the first time I ever witnessed such a 'bait' and ignorancy. I wouldn't ever visit this casino again and I hope you do the same thing. Been gambling for 7+ years now, not proud of what I am doing, but definitely never seen such a bad experience in my whole gambling life.