Bizzo Casino Review

The player from New Zealand formally complained against BizzoCasino for neglecting her self-exclusion requests, which led to further deposits and financial losses. Despite her repeated attempts through live chat and email to seek self-exclusion, her requests were ignored, and her account was only closed after she escalated the issue, with no refund provided for deposits made after her requests. The Complaints Team concluded that without clear evidence of a self-exclusion request indicating her gambling problems, they were unable to assist further. The player was advised on how to properly request self-exclusion in the future and was provided with resources for responsible gambling support.

The player from Argentina had transferred 20,000 pesos to her Bizzo casino account on the 12th, but the funds had not appeared. The chat support was blocked, and no assistance was provided regarding this significant amount. The issue had been referred to the payment provider for investigation; however, the player did not respond to further inquiries from us. As a result, the complaint was rejected due to lack of communication.

The player from Brazil faced difficulties withdrawing funds after her account was blocked following two withdrawal requests that were returned. After she provided documents and made profile changes, the account was unexpectedly blocked, and the casino stated that the decision would not be reversed. The Complaints Team attempted to gather more information but ultimately rejected the complaint due to the player's lack of response to inquiries.

The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing his winnings from Bizzo casino, as the casino had been rejecting her withdrawal requests for the last three days. Despite providing various documents and communicating with the department, he was still waiting for his requested payout to be approved. The issue was resolved after the player successfully completed the verification process, allowing him to withdraw 8,000€. The Complaints Team confirmed the case as resolved and appreciated the player's cooperation.

The player from Germany reported repeated issues withdrawing winnings from Bizzo Casino, encountering vague responses from customer service and ongoing reasons for withholding funds. The player expressed disappointment in the support provided and labeled the experience as potentially fraudulent. The issue was resolved after the player submitted a complaint, leading to the prompt processing of the withdrawal and the funds being credited to his account. The Complaints Team marked the complaint as resolved, acknowledging the time-consuming nature of the process.

The player from Germany was unable to withdraw winnings after depositing around €600 in cryptocurrency because the casino required extensive KYC documentation. Despite having provided ID, address proof, and bank statements, the casino then asked for shareholder agreements, which the player could not provide due to confidentiality. The issue was resolved after the player successfully submitted a bank statement and a letter from the managing director confirming the dividend payment. The casino acknowledged the resolution, and the player received the funds.

The player from Austria had completed the identity verification process, including uploading selfies with ID documents. However, the casino refused to process the withdrawal and demanded his personal bank statement and crypto transactions for the last 3 months. The player later requested to cancel his winnings and withdraw his deposits, which the casino processed without issue. Consequently, the complaint was rejected at the player's explicit request.

The player from Germany had been excluded from multiple casinos related to Bizzo due to problematic gambling behavior. They managed to register and play at Bizzo for a year. Their complaint about this issue was ignored, and they sought to contact the casino for clarification. The complaint was rejected because the incident had occurred more than a year ago, and self-exclusion from all Curacao licensed casinos at once was not enforceable. The player was advised to use the Self-Exclusion Assistance Tool to block accounts across multiple gambling establishments.

The player from Australia faced issues with the casino requesting verification of an additional card that appeared in her account drop-down menu, despite having provided documents showing the deposit was made from her account using another card. The Complaints Team extended the timer by 7 days for her response. However, the complaint was ultimately rejected due to the player not responding to messages and questions.

The player from Germany had attempted to withdraw €112,000, but his account was suddenly closed without payment. The player sought assistance to retrieve his winnings. The Complaints Team had reached out for further information regarding the player's account verification and bonus usage but received no response. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Australia had won $1357.99 from a $20 deposit but was only allowed to withdraw $75 due to wagering requirements. The player's attempts to contact customer support were ignored. We attempted to gather more information but received no response from the player. Consequently, the complaint was rejected due to the lack of communication.

The player from Argentina lost over $200,000 Argentine pesos without receiving any payout from the casino's machines. Despite requesting account closure over a week prior, the casino had not complied. He sought a refund and account closure. We requested additional information and evidence from the player, but he did not respond. Consequently, the complaint was rejected due to lack of response and evidence.

The player from Germany made a deposit via Noda Pay on May 12, but the deposit wasn't credited to his casino account. Despite the immediate realization as a real-time transfer from his bank, the casino claimed it would take time. We advised the player to contact the payment provider for investigation, noting it could take up to a month. The player confirmed contacting the provider, who asserted that the payment had been sent to the casino. However, due to the player's lack of response, the complaint was closed without resolution.

The player from Argentina had claimed to have deposited approximately $72,000 in a casino, using the casino's official website and a specific payment method. He had affirmed to have made successful deposits before with the same method. Despite providing transaction details, the casino had denied the deposits were from their platform. The player had wanted a refund. We had asked for additional information and relevant communication with the casino, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Norway experienced a delay in withdrawing her winnings of 4036 euros due to the casino repeatedly requesting various verification documents. The casino had declined two withdrawal attempts up to that point. Upon investigation, it was discovered that the money used for her deposits had come from third parties, which was against the rules of online casinos. Consequently, we were unable to assist her further and the complaint was rejected.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that withdrawal processes could take time, potentially due to KYC verification or a high volume of requests. The team had extended the complaint resolution timer by 7 days, asking for her cooperation. However, the player did not respond within the given timeframe, which led to the rejection of the complaint due to lack of further information.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.

The player from Spain had reported that Bizzo Casino had cancelled his withdrawal and closed his account due to alleged gambling addiction. He had requested the return of his winnings and had expressed concerns about the casino's policies on withdrawals and deposits. After the player's communication with the casino, player reported the issue as already resolved.

The player from Thailand, after successfully completing the verification process, won at the casino. Following a withdrawal request, the casino labeled the player as fraudulent and ceased communication, withholding the winnings. The casino cited suspicious activity and terms and conditions as reasons for the account closure and confiscation of funds. The player was requested to provide a Skrill statement for further investigation but failed to respond within the given timeframe. Consequently, the complaint was rejected due to noncooperation from the player.

The player from Ireland was disputing about 7306 EUR in winnings that had been confiscated due to max withdrawal restrictions related to bonus money at Bizzo Casino. Despite having completed various authentication steps, the payout of 4000 EUR had been denied due to an alleged violation of the casino's terms and conditions, even though all gameplay had been with cash, not bonus money. The casino had claimed that the player was part of a group involved in collusion, which was against their rules. After having requested evidence from the casino, we found that the casino's actions had been justified. Therefore, the complaint had been rejected.

The player from Moldova had deposited $195 and received a $97 bonus with a wager of $3900 at an online casino. After a 10-hour gaming session, the casino had accused him of violating the rules by placing bets higher than $5 and had refused his withdrawal request. Despite contacting the support team, he had received inconsistent responses. The player had admitted to placing bets over $5, violating the bonus terms and conditions. We had informed him that if he had indeed exceeded the maximum bet limit, the casino had the right to void any winnings. As the player did not respond to further communication, we had no choice but to reject the complaint.

The player from Australia had difficulties withdrawing his winnings from a 150 AUD deposit. The casino had seized his winnings due to a dispute over a 40 AUD bet. The player argued that his winnings were obtained using his actual balance, not bonus money. After reviewing the player's betting history and the casino's bonus terms and conditions, we found the casino's actions justified. The player had placed bets exceeding the maximum limit while an active bonus was in play, which was against the casino's rules. Therefore, the complaint was rejected.

The player from Chile had repeatedly tried to withdraw her winnings from the online casino, but all her attempts had been unsuccessful. The Complaints Team had reached out to her, seeking clarifications on her previous withdrawal history, KYC verification status, and the conditions under which she accumulated her winnings. However, the player did not respond to the queries within the extended 7-day period. As a result, we could not proceed with the investigation, which led to the rejection of the complaint.

The player from Germany had deposited 25 euros, which had been deducted from his bank account but did not appear in his casino account. Despite having contacted the casino support multiple times, he was repeatedly told to wait. Frustrated, the player had threatened to report the issue to the police, claiming that both the bank and the casino were blaming each other. We had asked the player to provide payment confirmation from his provider, but received no response. As a result, we were unable to further investigate the issue and had to reject the complaint.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The player mentioned that he had made successful withdrawals in the past and found it strange not to have received his money. The Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal before submitting a complaint. However, due to the player's lack of response to further inquiries, we were unable to investigate further and the complaint was subsequently rejected.

The player from Spain had expressed dissatisfaction with a lengthy withdrawal process and customer service at Bizzo Casino. The casino had persistently requested proof of a deposit made on January 20, 2023, which the player insisted he never made. The casino had rejected all proof provided by the player and his bank. Frustrated with the process, the player had spent his remaining balance at the casino. However, he had still decided to file a complaint to warn others about his experience. We couldn't assist the player due to the absence of funds in his casino account and had recommended him to file a complaint immediately if he encountered similar issues in the future.

The player from Greece had requested that the casino close his account due to gambling problems, but the casino had not complied and instead had given him a bonus. Consequently, he had lost an additional 600 Euros. The player was demanding a refund of these funds. After reviewing his request, we found that the player had not clearly informed the casino of his gambling problem during his account closure request. Therefore we were unable to assist further and had to reject the complaint.

The Australian player had used a birthday bonus to win $8000 at an online casino. She insisted she had met all wagering requirements. However, the casino claimed she had violated the rules by placing large bets on live games and, hence, had refused to pay out the winnings. The player argued that her bets on roulette, which had exceeded the allowed maximum, did not count towards the wagering requirements, as confirmed by the casino's live help desk. Despite this, her winnings were confiscated. We had attempted to resolve the issue by contacting the casino but, at first, received no response. Consequently, the complaint was marked as 'unresolved'. Later the casino contacted us with an explanation and offered the player to check their game history. The player stopped responding giving us no other option but to reject the complaint.

The player from Greece had requested account closure to prevent further losses but had not received a response. The Complaints Team had advised her to unsubscribe from all casino communications and stop using the account, as most online casinos eventually close inactive accounts. They also suggested she request self-exclusion if gambling became too difficult or tempting, providing thorough instructions on how to do so. However, the player did not respond to these suggestions, which led to the rejection of the complaint due to lack of further communication.

The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.

The player from Austria suspects unfair treatment across Bizzo Casino, Hell Spin and National Casino, claiming they are linked although stating they operate independently. The player feels deceived by a customer service representative and regrets losing large sums due to not being informed about the partner casinos. The complaint was rejected as the player stopped responding.

The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings. Despite multiple attempts to contact the casino's support team, the issue had remained unresolved. The casino had attributed the delay to the tournament provider not releasing the list of winners. However, the issue was later resolved when the casino paid out the winnings. The player then requested to close the complaint as her issue had been successfully addressed.

An Australian player has been accused of fraudulent account activity and is seeking to recover winnings or a refund for the money spent during September 17-18. The complaint was resolved as the player received his refund from the casino.

A player from Portugal has a problem with a withdrawal and complaints about document requirements. Despite having his account fully verified and providing necessary documents, such as an IBAN receipt with his full name, his withdrawal requests are being denied. The casino is asking for a deposit receipt with his full name, which the player claims is impossible to provide. The complaint was closed as the player stopped responding.

The player from New Zealand had a big win at Bizzo using VIP bonuses. She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. Player’s complaint has been resolved successfully.

The player from Spain is facing withdrawal issues. The casino canceled the withdrawal requests, citing various reasons from card verification to adding a new payment method. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain had his casino account suddenly deactivated while communicating with a representative about document verification issues. We closed the complaint because the player stopped responding.

The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile won 5,100,000 CLP but the casino is refusing to verify her account, hence she is unable to withdraw his winnings after having submitted all required documents. The complaint was rejected because the player didn't respond to our messages and questions.

Player from Australia has requested account closure multiple times but the casino manager keeps offering rewards to entice the player to keep their account open. The complaint was closed as the player stopped responding.

The player from Portugal reports dissatisfaction with the information provided via live chat and believes it caused him to lose his bonus. Moreover, attempts to make a withdrawal are consistently rejected. The player stopped responding to our questions and comments, so we were unable to continue with the investigation.

The player from Greece used a bonus and won €1,000 after meeting wagering requirements. However, their withdrawal request was denied due to alleged terms violation and their balance was zeroed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain made a deposit of 200 euros, played and won 14,600 euros, but their withdrawal request was denied due to breaching the maximum bet bonus. After a closer examination, we ended up rejecting this complaint as unjustified.

The player's verification failed for unknown reason. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile had experienced issues withdrawing her winnings from Bizzo Casino. Despite her account having been fully verified since January 5th, she had been repeatedly told her withdrawal was in a queue. The casino had not responded to our attempts to engage them in resolving the issue. We had suggested the player contact the Antillephone Gaming Authority for further assistance. The casino eventually responded, claiming the player had cancelled her own payments, but the player did not provide any further updates. As a result, we had to reject the complaint due to lack of response from the player.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We rejected the complaint because the player stopped responding.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The casino indicated they provided the player with proof of payment. We haven't received a confirmation from the player that the withdrawal was complete and since the player stopped responding we were forced to reject the complaint.

The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had struggled to withdraw her winnings from Bizzo Casino because her bank had rejected the payment. The casino had insisted that they had sent the funds, but the player's bank had claimed that they had rejected the transaction due to Bizzo Casino not being licensed in Greece. The player had provided the ARN (Acquirer Reference Number) to the casino for verification. However, the casino had requested an official document from the bank, which the bank had refused to provide. The casino had then asked for the player's bank statements, which the player claimed to have sent multiple times. The casino had provided proof of payment to the Complaints Team, but the player could not provide any official document from her bank. The complaint had initially been closed as unresolved due to the conflicting claims. However, it had later been reopened at the request of Bizzo Casino, who had confirmed that they had refunded the player in December 2022. The player had also confirmed receiving the refund, leading to the complaint being marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification. The player was asked to verify one of the payment methods used. The complaint was rejected because the player did not respond to our messages and questions.

The player from US verified his account, but the casino keeps rejecting all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino representative informed us that the player's account was verified so he was able to withdraw the funds. A few transactions were credited back to the player's account, and he later gambled them away instead of submitting a new withdrawal request, other payouts were successfully received. The player stated that his complaint was resolved so we closed it as it is.

The player from Ontario is experiencing difficulties withdrawing his winnings due to ongoing verification. Unfortunately, the player decided to lose all his winnings and close the account, therefore, we were forced to reject this complaint.

The player from Greece requested a withdrawal of her bonus winnings. The casino canceled the withdrawal and confiscated the winnings. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain breached bonus terms by placing a single bet greater than the allowed one. Since the player indicated that he breached the maximum allowed bet, we decided to reject this complaint.

The player from Italy breached the bonus T&Cs by placing bets higher than allowed, therefore we first rejected this complaint. Later the player informed us that the casino decided to return his winnings and after the casino confirmed that this was true we marked the complaint as resolved.

The player from Brazil had been experiencing difficulties withdrawing her winnings due to ongoing verification of the used payment method. The complaint was rejected because the player lost his disputed funds.

The player from Canada has entered wrong DOB by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Austria didn't deposit from their own funds. Casino confiscated winnings and closed the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany was complaining about the lengthy and complicated verification process. The player later passed the verification process and requested a withdrawal. The complaint was closed as 'resolved' after the player confirmed she had received her winnings.

A male player's withdrawal was canceled due to breaching the max bet term. The casino did not respond. The player stated he had won €1300 from free spins and subsequent gameplay, but the winnings were canceled without proof of violating the max bet rule. Despite multiple requests, the player could not forward the necessary evidence from the casino. The complaint was closed as unresolved due to insufficient evidence.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Italy faced repeated refusals of their withdrawal request from Playamo Casino due to claimed missing verification documents. They argued that their physical card did not display a number or expiration date and provided online banking screenshots containing the necessary information, yet their withdrawals were still being canceled. The issue was resolved as part of the funds were credited to the player's bank account, indicating that their profile had been verified.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.

The player from the Czech Republic requested a withdrawal, but it has been rejected. Although the player deposited funds via third party cards, the casino has decided to pay the player his winnings and warned him not to deposit from third party cards again. The complaint is now resolved.