bCasino - Player's winnings have been capped.

So they have two sections for "real money" & "bonus money" why wouldn’t the "bonus money" be in the "bonus money" account until it’s correctly wagered. Seems like a set up considering the game I won the money in specifically told me I couldn’t use my bonus money in the game which was a whole "($4) not to mention there is no way to see your wagering or anything or any clear notifications to say you can’t bet more than 10% of the bonus which would be super low if you only won $1 & on top of that when I went to withdrawal it tells me I will be forfitting the $4 bonus if I continue the transaction. But what really gets me is how many times I’ve deposited on this casino with no deposit & the only time I win is because I thought the bonus was decent & then they want to give me $100 out of $1500 & on the same day send me offers to deposit MORE money: like "next time be more diligent of the bonus rules & regulations". No next time I won’t bother putting my money into such a scam casino.

Dear mellibaaby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that the maximum allowed bet is stated in the bonus T&Cs:

"4. Betting more than CA$4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game"

Ideally, players should not be able to place bets above this limit. Having said that as long as the maximum allowed bet is stated in the bonus T&Cs, we cannot penalize casinos for not enforcing this on the software level.

Furthermore, do I understand correctly that your bonus winnings have been capped? Could you please advise which bonus you activated? If possible, please post here a link to the offer you redeemed. I would like to check the bonus T&Cs.

Thank you very much in advance for your reply.

Best regards,

Kristina

I’ll have to go look back on my transactions on the site, but, the thing is, the game I won the money in specifically told me "this is a real money game, you’re not allowed to use your bonus balance to play this game, this is your "allowed balance to play" & even then. I never bet more than 2 dollars on a regular slot. I was playing a bingo kinda game for $4 cause it was a $1 a card but even then the site told me I was only able to use my real money balance. & why wouldn’t bonus winnings go into the bonus account until properly wagered or whatever

edit* & of course the sketchy casino won’t show me what bonus I chose, or that there was even a bonus selected with the deposit I made. Just now when I logged in it told me my real money balance was "$1397" then it disappeared & went to zero, with $100 pending withdrawal.

Thank you for your reply, mellibaaby. Could you please at least describe the bonus you used? Did you activate it with a deposit or not? What were its amount and the wagering requirements?

Additionally, please forward your game history from the moment you activated the bonus to kristina.s@casino.guru. If there is any relevant communication between you and the casino, please forward it to me as well. Thank you in advance.

Dear mellibaaby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.