bCasino - The player's deposit did not arrive.

The deposit that I made through Oxxo is not reflected, here I have the deposit ticket,

It is urgent that they answer if not to go to claim the oxxo

Dear grifo247diaz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

and is the casino legal?

Hello grifo247diaz,

We have no information that the casino would not be legal. Please be sure to provide the payment confirmation from your provider to the casino as soon as possible and wait them to fix it.

Dear grifo247diaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.