The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
I opened an account. I repeatedly misplaced amounts between 50 and 80 euros and lost them all, until I finally made a profit and earned 3,000 euros. They only let me request a withdrawal of 500 euros per day, and I can't have more than 3 pending withdrawals. The first two of 500 were processed after 4-5 business days (7 calendar days). I've been waiting for the other two for 8 days, and they haven't even been approved yet. I have another two waiting to be requested because they won't let you have more than 3 pending withdrawals. In the end, it takes a month to withdraw a profit, and that's if they pay you... I'm starting to doubt they'll pay me. They'll find some loophole and keep my money.
In addition, just yesterday I won an 85-euro soccer bet, and they didn't credit it to my balance. Complaining in the chat was useless. IT'S A SCAM CASINO, DON'T PLAY HERE. In my case, if they don't pay me, I'll sue them. Even though they're not regulated by a license, stealing is still a crime.
Abri cuenta, Despiste varias veces cantidades entre 50 y 80 euros y perdi todas ellas, hasta que al final me fue bien y gane 3000 euros. Solo me dejan solicitar retirada de 500 al dia, y no pueden haber mas de 3 retiradas pendientes de gestion. Las 2 primeras de 500 las procesaron pasados 4-5 dias habiles (7 Dias naturales). Las otras ya llevo 8 dias esperando y ni siquiera se han aprobado aun. Tengo otras 2 esperando para solicitar por que no te deja tener mas de 3 en espera. Al final, para retirar una ganancia , estas 1 mes, y eso si te lo pagan…Yo estoy empezando a dudar que me paguen. Buscaran alguna pega y se quedaran mi dinero.
Ademas de esto, ayer mismo gane una apuesta de futbol de 85 euros y no me la abonaron en mi saldo. La queja en el chat no sirvió para nada. ES UN CASINO ESTAFA, NO JUEGUEN AQUI. En mi caso si no me pagan les demandaré judicialmente. Aunque no estén regulados por licencia , robar sigue siendo un delito.
Dear Revolucion24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Revolucion24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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