Without placing deposit, the player from Germany is struggling to withdraw his winnings from bonus play.
bCasino - Player’s withdrawal of bonus winnings has been denied.
Amount: €50
bCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
bCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
It is about I did not know that you have to deposit in this casino in order to get your bonus winnings paid out
I rinsed the amount I should play down from then it was said that I can pay it off from now on, I booked € 50 into my account and then it was rejected because I made no deposit
It's just funny that it was nowhere to be read and I'm really a little sad now that I don't get my money
what can you do there ?
Automatic translation:
Public
Public
4 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:
"Free Bonus"
"These terms and conditions apply to Non-Deposit Bonuses, including bonus funds and free spins, that are awarded by Customer Support to players who haven't deposited on our site yet.
You must make a minimum deposit of €10 in order to withdraw any cash winnings."
Please, could you send us a link of the specific bonus that you have played? Afterwards, we will check with the casino, and ask them for a possible solution. I believe, we will be able to help you resolving this small misunderstanding as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
