BetMaximus Casino - Player’s winnings are delayed due to document issues.

I have been told to send documents that I have sent to them several times. It is about a passport photo that they say is blurry. I have sent several passport photos. I open the file and the photo is not blurry at all. It seems that they do not want to pay me my winnings.

Dear maloba010113,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your passport seems to be the only issue?
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They have approved my other documents I have sent to them. I have sent them many different passport photos but they have not approved any of the photos. Do you want me to send you a photo that you can look at and decide if it is blurry or not?

Thank you very much for your reply, maloba010113. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

i have send it to your mail.