BetMaximus Casino Review

The player from Norway deposited 250 NOK via paysafe, but the casino balance was not credited. Despite providing documents to the support and repeated follow-ups, the issue remains unresolved for four days.

The player from France had had an issue with a delayed withdrawal at the casino. After fulfilling all wagering requirements and verifying his account, his withdrawal had been delayed for five days due to issues in the casino's finance department. The casino had responded stating that the player, who was from Ukraine, had a withdrawal request that was under review by the Finance team and would be updated within five business days. The winnings, which were from a free sign-up bonus, were to be adjusted to EUR 100 plus the amount of the verification deposit. The player later confirmed that the issue had been resolved and the funds had been withdrawn. We had marked the complaint as 'resolved' in our system.

The player from Norway had experienced delays with account verification at Betmaximus, which also affected his withdrawal process. Despite having submitted all required documents, he hadn't received a prompt response from the casino. After several days of waiting, the player's account had finally been verified, but his withdrawal was still pending. Eventually, the player had received his money and requested the case to be closed. The issue had been successfully resolved by the Complaints Team.

The player from Thuringia had deposited 40€ in XRP. The transaction had been confirmed but the amount had not been credited to the player's account. The casino's representative explained that the player had not input the required destination tag for the Ripple (XRP) transaction, which led to the funds being lost. Despite our efforts to mediate, the casino and its payment processor insisted that the funds were irrecoverable. The casino had declined our suggestion to credit the player's account as a goodwill gesture, citing previous free bonuses claimed by the player. The complaint was closed due to a lack of further resolution options.

The player from Sweden had deposited 200SEK and won 3,700kr, but was having trouble withdrawing due to failed KYC verification. The casino did not accept the player's driver's license, which was their only form of ID. The player had submitted all necessary documents for verification, including both sides of his credit card. However, the casino insisted on a national ID card or passport for proof of ID. The player eventually scheduled to get a national ID card. However, the case was rejected due to the player's failure to respond.

The player from Arizona had been waiting for his withdrawal for less than two weeks but had not received his payout. We had informed the player that withdrawal processing could take some time and advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint. We also noted that delays might have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player provided unclear feedback, and despite our efforts to extend the conversation and request for more information, he did not respond. As a result, we were unable to investigate further and had to reject the complaint.