The player from Germany had been attempting to close his casino account for an extended period and had sent multiple emails requesting support. After confirming that the account closure request had been successful, the issue was marked as resolved by the Complaints Team. The player expressed gratitude for the resolution, and the team acknowledged the closure, offering further assistance if needed in the future.
Kingmaker Casino - Player is unable to close his account.
Amount: ??
Kingmaker Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 days ago
Public
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1 week ago
Translation
Hello,
I have been trying to close the account for a long time. I have sent several emails to sent.
I ask for your support.
Automatic translation:
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1 week ago
Dear Tornado123,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
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1 week ago
Translation
I wrote several emails and gave various reasons. One of them was self-exclusion.
Automatic translation:
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3 days ago
Translation
Hello,
The account has finally been closed. Thank you.
Automatic translation:
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3 days ago
Dear Tornado123,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
