The player from Spain faces withdrawal issues at LazyBar Casino after depositing 2,000 USDT from a self-custodial wallet. Despite providing necessary transaction evidence, the casino demands documentation not applicable to his crypto transaction, delaying the process of accessing his winnings of €3,053.
Lazybar Casino - Player’s withdrawal is unjustifiably delayed.
Amount: €2,953
Lazybar Casino
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6.5
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Case summary
4 days ago
Public
Public
4 days ago
Translation
I made a deposit at LazyBar Casino using USDT (Tether) for a total of 2,000 USDT, using a self-custodial (non-custodial) wallet, with no intermediaries, no associated name, and no relationship with cards, banks, or e-wallets.
I subsequently requested a withdrawal of my earnings (total balance:
€3,053) also via USDT, but the casino is unjustifiably blocking the process and demanding documents that are impossible to provide in a decentralized crypto transaction.
Documentation initially provided:
Screenshot of my wallet with full deposit details
Capture of the transaction on the blockchain (hash, wallets, amount, date and time)
Despite that, casino support requested the following from me:
Sender's name
Name of the recipient
IBAN used in the transaction
This data doesn't exist in a USDT transaction from a self-custody wallet. There are no names or IBANs associated with this type of transaction, only wallet addresses.
New casino requirements:
Recently, LazyBar has also sent me emails requesting:
Photos of both sides of a credit card (which I've never used)
Bank statement (I have not made any transfers)
E-wallet account screenshots (I haven't used it either)
Personal and financial information: payroll, source of income, employment, etc.
My position:
I've sent everything technically possible in a decentralized crypto transaction, complying in good faith with reasonable verification requirements (KYC/AML). However, the casino insists on demands that don't apply to me, delaying the withdrawal without valid justification.
📎 Evidence attached to this complaint:
✅ Capture of the 2,000 USDT deposit transaction
✅ Blockchain explorer screenshot with full hash
✅ Bank statement
✅ Last payroll
✅ Casino emails requesting irrelevant information
✅ My response explaining that I only used USDT from a non-custodial wallet
I request that my withdrawal of €3,053 be processed immediately through the same crypto method used for the deposit, and that this practice of requesting documentation unrelated to the methods used cease, which violates the principles of fairness and transparency.
If this situation is not resolved, I will continue to escalate this complaint publicly on crypto forums, other complaint platforms, and, if necessary, with the relevant authorities.
Thank you for your attention and for supporting a fair resolution.
Automatic translation:
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4 days ago
Dear newbye,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you ever made a deposit using a method other than crypto USDT? If not, have you tried explaining to the casino that they are requesting verification for something you didn't use for a deposit?
Have you made any successful withdrawals before?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
4 days ago
Translation
Dear CasinoGuru Team,
Thank you for your message.
I want to make it clear that I have never deposited at LazyBar Casino with any method other than USDT (Tether).
I exclusively used a self-custody wallet to make a single deposit of 2,000 USDT. I haven't been able to make any withdrawals so far, despite having a total balance of €3,053.
Also, I have not used any bonuses or promotions at any time.
For your convenience, I'll email you all the conversations I had with casino support, which demonstrate my continued cooperation and the technical impossibility of providing documents that simply don't exist in a decentralized crypto transaction.
I remain at your disposal for any further clarification.
Sincerely,
Automatic translation:
Casino Guru is examining the case
