Lazybar Casino - Pelaajan kotiuttaminen viivästyy perusteettomasti.

I made a deposit at LazyBar Casino using USDT (Tether) for a total of 2,000 USDT, using a self-custodial (non-custodial) wallet, with no intermediaries, no associated name, and no relationship with cards, banks, or e-wallets.

I subsequently requested a withdrawal of my earnings (total balance:

€3,053) also via USDT, but the casino is unjustifiably blocking the process and demanding documents that are impossible to provide in a decentralized crypto transaction.

Documentation initially provided:

Screenshot of my wallet with full deposit details

Capture of the transaction on the blockchain (hash, wallets, amount, date and time)

Despite that, casino support requested the following from me:

Sender's name

Name of the recipient

IBAN used in the transaction

This data doesn't exist in a USDT transaction from a self-custody wallet. There are no names or IBANs associated with this type of transaction, only wallet addresses.

New casino requirements:

Recently, LazyBar has also sent me emails requesting:

Photos of both sides of a credit card (which I've never used)

Bank statement (I have not made any transfers)

E-wallet account screenshots (I haven't used it either)

Personal and financial information: payroll, source of income, employment, etc.

My position:

I've sent everything technically possible in a decentralized crypto transaction, complying in good faith with reasonable verification requirements (KYC/AML). However, the casino insists on demands that don't apply to me, delaying the withdrawal without valid justification.

📎 Evidence attached to this complaint:

✅ Capture of the 2,000 USDT deposit transaction

✅ Blockchain explorer screenshot with full hash

✅ Bank statement

✅ Last payroll

✅ Casino emails requesting irrelevant information

✅ My response explaining that I only used USDT from a non-custodial wallet

I request that my withdrawal of €3,053 be processed immediately through the same crypto method used for the deposit, and that this practice of requesting documentation unrelated to the methods used cease, which violates the principles of fairness and transparency.

If this situation is not resolved, I will continue to escalate this complaint publicly on crypto forums, other complaint platforms, and, if necessary, with the relevant authorities.

Thank you for your attention and for supporting a fair resolution.

He realizado un depósito en LazyBar Casino mediante USDT (Tether) por un total de 2.000 USDT, utilizando una wallet de autocustodia (no custodial), sin intermediarios, sin nombre asociado y sin relación con tarjetas, bancos ni monederos electrónicos.

Posteriormente solicité el retiro de mis ganancias (saldo total:

3.053 €) también vía USDT, pero el casino está bloqueando el proceso de forma injustificada y exigiendo documentos imposibles de aportar en una transacción cripto descentralizada.

Documentación aportada inicialmente:

Captura de mi wallet con el detalle completo del depósito

Captura de la transacción en la blockchain (hash, wallets, cantidad, fecha y hora)

A pesar de eso, el soporte del casino me solicitó lo siguiente:

Nombre del remitente

Nombre del receptor

IBAN utilizado en la transacción

Estos datos no existen en una transacción con USDT desde una wallet de autocustodia. No hay nombres ni IBAN asociados en este tipo de operaciones, sólo direcciones de wallet.

Nuevas exigencias del casino:

Recientemente, además, LazyBar me ha enviado correos solicitando:

Fotografías de ambos lados de una tarjeta de crédito (que nunca he usado)

Extracto bancario (no he hecho ninguna transferencia)

Capturas de cuenta de monedero electrónico (tampoco lo he usado)

Información personal y financiera: nómina, fuente de ingresos, empleo, etc.

Mi posición:

He enviado todo lo que es técnicamente posible en una operación de cripto descentralizada, cumpliendo con buena fe los requisitos razonables de verificación (KYC/AML). Sin embargo, el casino insiste en exigencias que no aplican a mi caso, retrasando el retiro sin justificación válida.

📎 Pruebas que adjunto a esta queja:

✅ Captura de la transacción del depósito por 2.000 USDT

✅ Captura del explorador blockchain con el hash completo

✅ Extracto bancario

✅ Última nómina

✅ Correos electrónicos del casino solicitando información inaplicable

✅ Mi respuesta explicando que sólo utilicé USDT desde wallet no custodial

Solicito que mi retiro de 3.053 € sea procesado de inmediato a través del mismo método cripto utilizado para el depósito, y que cese esta práctica de pedir documentación ajena a los métodos utilizados, lo cual vulnera principios de equidad y transparencia.

De no resolverse esta situación, continuaré escalando esta reclamación públicamente en foros cripto, otras plataformas de quejas y, si es necesario, ante las autoridades competentes.

Gracias por su atención y por apoyar una resolución justa.

Dear newbye,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you ever made a deposit using a method other than crypto USDT? If not, have you tried explaining to the casino that they are requesting verification for something you didn't use for a deposit?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear CasinoGuru Team,

Thank you for your message.

I want to make it clear that I have never deposited at LazyBar Casino with any method other than USDT (Tether).

I exclusively used a self-custody wallet to make a single deposit of 2,000 USDT. I haven't been able to make any withdrawals so far, despite having a total balance of €3,053.

Also, I have not used any bonuses or promotions at any time.

For your convenience, I'll email you all the conversations I had with casino support, which demonstrate my continued cooperation and the technical impossibility of providing documents that simply don't exist in a decentralized crypto transaction.

I remain at your disposal for any further clarification.

Sincerely,

Estimado equipo de CasinoGuru,

Gracias por su mensaje.

Quiero dejar claro que nunca he depositado en LazyBar Casino con ningún método que no sea USDT (Tether).

Utilicé exclusivamente una wallet de autocustodia para realizar un único depósito de 2.000 USDT. No he podido realizar ningún retiro hasta el momento, a pesar de tener un saldo total de 3.053 €.

Además, no he utilizado ningún bono ni promoción en ningún momento.

Para facilitar su revisión, les enviaré por correo electrónico todas las conversaciones que he mantenido con el soporte del casino, donde se evidencia mi cooperación continua y la imposibilidad técnica de aportar documentos que simplemente no existen en una transacción cripto descentralizada.

Quedo a su disposición para cualquier otra aclaración.

Atentamente,