Dear Mij83,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing with the casino regarding the resetting of previous bonus/wagering without requiring a deposit or any funds in your game account.
- To better understand your situation, could you please provide more details about the specific bonus in question?
- Additionally, could you clarify if you've encountered similar situations in the past where the resetting of bonus/wagering was possible without a deposit?
- Furthermore, it would be helpful if you could specify the communication you've had with the casino regarding this issue. Have you reached out to their customer support or any other relevant department? If so, what responses or explanations were provided to you?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the casino regarding this matter, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Mij83,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing with the casino regarding the resetting of previous bonus/wagering without requiring a deposit or any funds in your game account.
- To better understand your situation, could you please provide more details about the specific bonus in question?
- Additionally, could you clarify if you've encountered similar situations in the past where the resetting of bonus/wagering was possible without a deposit?
- Furthermore, it would be helpful if you could specify the communication you've had with the casino regarding this issue. Have you reached out to their customer support or any other relevant department? If so, what responses or explanations were provided to you?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the casino regarding this matter, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela