bCasino - Player's winnings have been confiscated.

Dear casinoguru,

  I have a gaming account with bcasino on which i win 35k euro on a 0.9 euro bet while playing with a bonus. My deposited amount is 60 Euro. Because of my bitter experience while playing with bonuses I read all conditions before activation of any bonus and there is no mention of winning cap or withdrawal limit on that bonus. After completion of bonus wagering my balance showing as real money balance. So I made a withdrawal request but after 3 days bcasino forfeit my whole balance and change my withdrawal request of 5k to just 500 Euros and mail me that there is a withdrawal limit on your account. I seek clarification from them but there is no response and support chat is not responding. I checked my account withdrawal limit but there is only 1000 euro limit while playing with bonus. So atleast they should let me withdraw 1000.

Plz help feeling cheated.

Dear ajaysolanki16,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share a screenshot or a link to the specific bonus you redeemed and played? Please include the complete specific terms of the bonus in the screenshot.

Could you please send me the response you received from the casino? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Plz cancel my complaint.

Thanks for your support.

Thanks for your reply, ajaysolanki16. We'll close the complaint per your request.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help. 

Best regards,

Tomas

Casino.Guru