The player from India had placed a successful 0.9 euro bet on a bonus, winning 35k euros. He had requested a withdrawal, but after three days, bCasino reduced his balance and withdrawal request from 5k to 500 euros, without any explanation or response to inquiries. The Complaints Team had asked for more details about the bonus and the casino's response. However, the player had requested to cancel his complaint. Consequently, we closed the complaint as per the player's request.
bCasino - Player's winnings have been confiscated.
Amount: €35,000
bCasino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Dear casinoguru,
I have a gaming account with bcasino on which i win 35k euro on a 0.9 euro bet while playing with a bonus. My deposited amount is 60 Euro. Because of my bitter experience while playing with bonuses I read all conditions before activation of any bonus and there is no mention of winning cap or withdrawal limit on that bonus. After completion of bonus wagering my balance showing as real money balance. So I made a withdrawal request but after 3 days bcasino forfeit my whole balance and change my withdrawal request of 5k to just 500 Euros and mail me that there is a withdrawal limit on your account. I seek clarification from them but there is no response and support chat is not responding. I checked my account withdrawal limit but there is only 1000 euro limit while playing with bonus. So atleast they should let me withdraw 1000.
Plz help feeling cheated.
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1 year ago
Dear ajaysolanki16,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please share a screenshot or a link to the specific bonus you redeemed and played? Please include the complete specific terms of the bonus in the screenshot.
Could you please send me the response you received from the casino? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Thanks for your reply, ajaysolanki16. We'll close the complaint per your request.
We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
Best regards,
Tomas
Casino.Guru
