The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.
bCasino - Player’s bonus winnings have been voided.
Amount: €4,900
bCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
bCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello. I played at bCasino on January 26th, 2021. With a stake of 1 euro, I won 5500 euros. I wanted to get 4900 of that. My identity was checked, as far as everything is OK. Two days later, an email said that I had violated the bonus conditions. I would have bet more than € 4 per spin. At the time of winning, the stake was 1 euro. Please help me.
Automatic translation:
Public
Public
3 years ago
Dear Ewa4ka16,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.bcasino.com/en/promotions/weekend-2901#tnc:
„The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
Betting more than € 4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.
If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Please do not hesitate to forward your game history to petronela.k@casino.guru and advise how much was the obtained bonus if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello Petronela. I won a little over 30 euros from bonus spins. The wagering requirement was 25x. These were fulfilled with the profit from the 5500. Of course, I did not knowingly put my profits at risk. In my case, is it worth filing a class action because these casinos are illegal in Austria? I would like to take action against this in any case. I got the casino to send me the history by email, of course there is no response. What can I do to speed up this process?
Edited
Automatic translation:
Public
Public
3 years ago
Dear Ewa4ka16,
Please forward your game history to petronela.k@casino.guru and advise how much was the obtained bonus if you feel that you’ve been accused mistakenly. Thank you very much in advance.
