HomeComplaints7Win.Game Casino - Player needs help with withdrawal password.

7Win.Game Casino - Player needs help with withdrawal password.

Closed
Our verdict

Player stopped responding

Amount: Mex$40

7Win.Game Casino
Safety Index:Very low

Case summary

The player from Mexico sought assistance in changing their withdrawal password as they could not remember it. The complaint was identified as involving a scam casino, with warnings issued against further engagement or deposits due to the high risk of loss and fraud. Despite reminders and an extension of the response time, the player did not reply to inquiries from the Complaints Team. Consequently, the complaint was closed due to the lack of communication.

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2 months ago
esTranslationgb

I just want to change my withdrawal password because I don't remember it. That's all.

Automatic translation:
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2 months ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 months ago

Hello,

Thank you for reaching out and sharing your concerns.

Unfortunately, this is definitely a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits or other unexpected obstacles. Such casinos include:

  • xandro.top
  • rixwin.top
  • astralwin.com
  • hkpod.com
  • golden47.com
  • chainbetz.com

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with this casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Kristina

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2 months ago

Dear Cristian77G,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

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Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.