Goldbet Casino - Withdrawal of player's winnings has been delayed.

"I requested two SEPA Instant withdrawals totaling 80,029 HUF on September 15, 2026 (Transaction IDs: 074172-0359211 for 40,000 HUF and 074172-0359217 for 40,029 HUF). Over 48 hours have passed, exceeding their stated internal processing timeframe, yet the funds have not arrived in my account.

Support agents (including 'Беатрис' and 'Evelina') continuously refuse to provide official SEPA End-to-End Reference IDs or ARNs to trace the transfer, sending only automated responses. The funds remain stuck under Processing/Pending on their platform. I request assistance in enforcing the release of my payout."

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Dear Petraa_27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your withdrawal problems. Please allow me to ask you a few questions so I can understand the situation.

• The screenshot you sent showed a blocked account. Could you please confirm if this is the case, or if you were able to resolve the account block?
• If your account was blocked, could you please share screenshots of communication from customer support regarding the reason for the account block?
• Was your account fully verified?
• Did you achieve your current balance with the help of a bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you have any successful withdrawals before this issue?

Thank you very much in advance for your reply.

Dear Jean,

Thank you for taking my case. Here are the answers to your questions:

Account Status: Yes, my account has been blocked by the casino shortly after I requested my withdrawals.

Reason for the Block: The casino informed me via email that my account was blocked due to an alleged violation of Section 3.3 (duplicate accounts). However, they provided absolutely no technical evidence, IP logs, or proof to support this claim. My device, IP address, physical address, and Revolut payment method are completely unique to me. I have attached the screenshot of their rejection email.

KYC Verification: Yes, my account was fully verified (KYC completed) before this issue arose.

Bonus Usage: I initially used a bonus, but I fully met and cleared all wagering requirements according to their Terms & Conditions. The current balance of 80,029 HUF is entirely real money derived from legitimate play.

Games Played: I played online slot games to complete the wagering requirements and achieve my current balance.

Previous Withdrawals: Yes, I previously made a successful test withdrawal of 10 EUR, which was processed without any issues.

I am fully cooperating and can provide any identity or payment verification documents if needed. I kindly ask Casino Guru to request the technical proof from Goldbet.io regarding their claim.

Thank you very much for your reply, Petraa_27.

Could you please advise how long you were a player at the casino and what is the exact date your account was blocked?

Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

When you email me, please also notify me in the complaint thread. I appreciate your assistance.

To help us better understand the situation, could you please confirm whether anyone in your household, or anyone sharing the same internet connection, may also have an account with this casino?

Could you also let us know whether you have previously registered another account with the casino, including one that may no longer be active?

Dear Petraa_27,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 65+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean