Mania Casino - Player's withdrawal is delayed.

I have withdrawn before on this site small amounts 100/300 but now it’s a larger amount nothing it being processed it’s still stuck on. Pending review. Also I have contacted the support several times and they have they same response every time of the withdrawal is still pending review and there’s a large back log and to be patient.

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Dear Chelsx196,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you received the last successful withdrawal and how many days it took to be processed?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Thank you in advance for your reply.

Best regards,

Kristina