Mania Casino - Player's withdrawal is delayed.

I have withdrawn before on this site small amounts 100/300 but now it’s a larger amount nothing it being processed it’s still stuck on. Pending review. Also I have contacted the support several times and they have they same response every time of the withdrawal is still pending review and there’s a large back log and to be patient.

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Dear Chelsx196,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you received the last successful withdrawal and how many days it took to be processed?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Thank you in advance for your reply.

Best regards,

Kristina

Hi,

thank you!

yes I’m KYC verified.

the last withdrawal was requested 24th Aug and paid within a couple of days.

no bonus was involved.

Any update at all?

thanks!

Dear Chelsx196,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5 cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Mania Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mania Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.