Slots Vader Casino - Player’s winnings haven’t been received yet.

Hallo, ich möchte eine Beschwerde gegen das Slotsvader einreichen.

Es sind aktuell zwei Auszahlungen von je 600 € offen.

Eine Auszahlung habe ich am 8.9.2026 beantragt und die andere am 10.9.2026.

Erst wurde mir gesagt, dass täglich eine Auszahlung bearbeitet wird, da ich noch eine Balance von 6000 € hatte.

Als ich dann ein bisschen Geld verspielt habe, wurde mir gesagt Auszahlungen werden innerhalb von 3-5 Tagen bearbeitet.

Jetzt habe ich alles verloren und nur noch die 1200 € in Auszahlung.

Die Auszahlung sollte heute am 17. September erfolgen und die andere am 21. September.

als heute keine Auszahlung erfolgte, habe ich nachgefragt und mir wurde gesagt, dass eine Auszahlung am 22. September kommen soll und die andere jetzt plötzlich am 29. September.

Ich müsste somit 21 Tage auf eine Auszahlung warten, das ist eine absolute Frechheit.

Das alles ging auch erst los, als ich mein komplettes Guthaben verspielt hatte.

Es ist offensichtlich, dass das Casino hofft, dass ich meine weiteren 1200 € die ich noch habe, auch noch verspiele. Das ist der einzige Grund, warum meine Auszahlung jetzt bewusst verzögert werden.

Ich bitte um Ihre Hilfe, damit ich schnellstmöglich mein Geld erhalte und mein Account in diesem Casino schließen kann

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear xSerious169,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 Tage sind rum.

Außerdem haben meine Auszahlungen ein festes Datum, welches die 14 Tage weit überschreitet

Dear xSerious169,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nein habe kein Geld erhalten. 2 Auszahlungen sind noch immer offen

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Please share a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Ja die ersten Auszahlungen gingen schnell. Dann hatte ich eine hohe Balance und es wurde bewusst verzögert.

KYC ist durch und ohne Bonus

Thank you very much for your reply, xSerious169.

Could you please share screenshots of relevant communication with the casino regarding withdrawal delays? I appreciate your assistance.

Bis ihr auf meiner Beschwerde antwortet habe ich alles verloren

I understand your frustration with the continued withdrawal delays.

Please understand that we need to review the casino's explanation for these delays before proceeding further. This is why I requested screenshots of your communication with the casino, particularly where they explained or changed the expected payment dates.

In the meantime, I strongly recommend that you avoid gambling with your pending withdrawals. If you wish to stop playing, you may also request the casino to restrict your account while your withdrawals are being processed.

Do you still have a balance left in your account? Please specify the amount. And please send relevant communication with customer support regarding the delays.

Ich habe keine Erklärungen erhalten, daher ja die Beschwerde.

Please update us on your pending withdrawal request. You mentioned before that you would have lost everything by the time I replied. Do you still have a pending withdrawal or were they canceled or already paid out? Please share a screenshot to show the current status of the withdrawal request. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear xSerious169,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean