4raBet Casino - Player’s winnings haven’t been received yet.

Withdrawal is showing successfull in my account but not credited to my bank account its been 2 weeks. I have already submitted my bank statement but there is no response from there.

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Dear Divix10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes i am verified and 14 days are completed and i the withdrawal is approved by casino and its not credited in my bank account

Dear Divix10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still not received and they are not responding any thing just bot replying and no update at all

Still not received any updates from the support

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Please share a screenshot of your withdrawal history directly to this thread.
• Could you please share screenshots of all relevant communication with the casino regarding the missing withdrawal?

Thank you very much in advance for your reply.

Yes i have made withdrawals

Without any bonus

There bot is only replying they are not responding just saying processing

Thank you for providing more details, Divix10.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please forward the same bank statement that you sent to the casino to jean.s@casino.guru?

When you email me, please also notify me in the complaint. Thank you for your assistance.

Today of 605 inr and it took around 2 hrs to credit in my same bank account which i previously. i used imps yes same bank account. I have mailed you my bank statement.

Dear Divix10,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Divix10,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 4raBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia