Wanted Win Casino - Player’s winnings are delayed.

provided all documnets still wont pay me out, told me to deposit at least 5 times to increase my limit to 4k a day i did that and now they still want let me do more than 1k a day they lied right to me and everytime they give me different answers i won over 20k they just dont want to pay me out it seems.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for KYC verification, and on which dates were they sent?
• Have any of these documents already been reviewed and approved by the casino?
• Have any of the documents been declined during the KYC process? If so, what reasons did the casino provide?
• What types of games did you play to accumulate the winnings you are now trying to withdraw?
• What explanations or reasons did you receive from customer support regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I provided all kyc documents and have been fully verified i have provided a screenshot of the response I received

I’m now being told that in order to withdraw $4,000 in a single day, I have to make five or more deposits each time I want to withdraw up to that daily limit. This requirement does not appear anywhere in the terms and conditions.

The information I’m being given keeps changing depending on who I speak to, which is misleading and unacceptable. Based on this experience, this site should be downgraded on your website, as it is not providing clear or accurate information to users.

Dear GamerSpecks

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello GamerSpecks, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible. I have all the information needed from yourself right now, and will ask directly if anything else is required later on.

I’d like to invite a representative of Wanted Win Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual and what is the reason for additional deposits needed for successful withdrawal? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.

Dear CasinoGuru representative,

Thank you for the opportunity to provide clarification on this case.

We would like to inform you that the player agreed to the Terms and Conditions of the platform on 22.01.2026, which is a mandatory condition for registration and further use of the account. All rules were available for review at the time of registration.

According to our Terms and Conditions, players who have made fewer than five deposits have a daily withdrawal limit of €1000. This rule applies only to the first five deposits and does not reset before each withdrawal.

At the time of the withdrawal request, the player had not yet completed five deposits, so the withdrawal limit was applied correctly. This is a standard rule that applies to all players. Once five deposits are completed, the limit is automatically removed.

We are attaching a screenshot of the rule.

All actions were carried out in accordance with the agreed Terms and Conditions.

Moreover, we would like to note that the player’s withdrawals have already been processed.

If you have any questions, we are always available.

Best regards,

WantedWin Casino Team

I would like to thank both parties for sharing more details. I have couple of more questions, to reach conclusion:

Dear GamerSpecks, the winnings you are trying to withdraw - are those winnings from a Welcome package bonus you have claimed, some other bonus or from regularly deposited balance?

Dear Wanted Win Casino, the rule about five deposits is tied to Welcome bonus only, or to any kind of bonus? Or is it tied to any withdrawal request a player makes?

Thank you.

Dear Casino Guru Team,

Please note that the five-deposit rule is not tied to any specific bonus and applies to any withdrawal request made before a player completes five deposits. Player also had the opportunity to receive the Welcome Bonus, and no restrictions were applied that would prevent him from using it.

Additionally, during registration, player confirmed and accepted our Terms and Conditions, where this rule is clearly stated.

According to our Terms and Conditions, if a player has made fewer than five deposits prior to the win, the maximum withdrawal limit is €1000 per day.

Please pay attention that the player received his winnings and his withdrawal was processed and paid in full in accordance with these rules.

Best regards,

Wanted Win Casino Team

Dear Wanted Win Casino, thank you for the details. Just to ensure I understand the five deposits rule correctly - once the player deposits for the fifth time, it will permanently unlock the 4,000 daily withdrawal limit? Or each time the player wants to withdraw more than 1,000 he has to make additional five deposits?