Wanted Win Casino Review

The player from Austria had made a deposit but had been waiting for nearly 2 hours, and despite his attempts to resolve the issue via live chat, the problem persisted. The Complaints Team had requested additional information from the player, including his communication with the payment processor and the receipt of the payment, to better understand and resolve the issue. The complaint was rejected because the player didn't respond to our questions.

The player from Saskatchewan had won a significant sum on a slot game after he had received a bonus from a loot box. However, the casino reduced the winnings to 330 CAD, citing an uncommunicated 'max win cap' policy. The issue was later resolved between the player and the casino, leading to the closure of the complaint.

The player from Norway requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player stopped responding to our messages and questions. We ended up marking the complaint as resolved because the casino provided evidence that the player's winnings were paid out.

The player from Italy is struggling to pass the verification process. He sent various documents, but they weren’t approved, and the casino asked for a selfie with his ID. His account was successfully verified after providing the required document.

The player from Australia had won prizes on "Wheel of Fortune" bonus spins at Richard Casino. However, the casino denied the wins and refused to acknowledge the relevant screenshots provided by the player. She had sought assistance in understanding the casino's response. The player provided further details and screenshots to support her claim, which prompted the Complaints Team to invite the casino representative into the conversation. The casino thoroughly reviewed the user's issue again and eventually offered compensation to the player. The player accepted the offer, leading to the successful resolution of the complaint.

An Australian player had struggled with account verification at a casino. Despite multiple attempts at submitting proper documentation, the player’s ID was rejected for being 'cropped.' Further, it had been claimed that another account had been used on the player's device, which led to a denial of the $200 winnings. The casino resolved the issue and paid the player's winnings. The complaint had since been marked as 'resolved'.