The player from Brazil had her winnings voided, alleging a violation of the terms and conditions. We closed the complaint because the player stopped responding.
I made a deposit of 50 reais at the Casino and was entitled to a 30% bonus. Plus 50 free spins the rollover for the withdrawal was 44x the bonus and deposit amount totaling an exact amount of 3950. I played candyland roulette and ended up winning 1 thousand reais which is not restricted already, that I was playing with my money. With that money I ended up doing the rollover with maximum bets of 3 or 4 reais. I completed the rollover and made a withdrawal of 2600 reais, I asked for the withdrawal so they simply voided all my winnings saying that I was not correct with the terms and conditions. What nonsense. They did everything to prevent me from withdrawing this money. A Casino that has Curacao to operate and does not comply with the rights of its customers. I want proof that I was not correct with the terms and conditions. I've always played in several casinos and I've never had this problem, since I don't recommend bcasino and its sisters to anyone to play, they are unfair and don't pay.
Dear amandatdfr,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please share a link to the bonus or post a screenshot of its specific bonus terms and conditions?
Did the casino specify which rules were broken?
Please send any relevant correspondence you had with the casino regarding the issue. My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good morning, I received this bonus by email, I went to get it here to take a print of e. It just disappeared from my message box, the Casino said that I broke the betting rules with very high stakes to rollover, which is simply a lie, my bets are relatively very low, the maximum I bet is 3 reais . Anyway, the only thing left in the email is the day I deposited and another email confirming the bonus was sent to me.
Withdrawal requests and amounts that were in my account and they simply canceled it, just like that.
Another thing I have to claim is that I also have an account at other casinos linked to you Casino, I ended up with a duplicate account at mrmarionate which is also theirs, I opened an account for my mother and it turned out that both were blocked. The day before vc Casino canceled my winnings I received an email from them, to my mother's email with a "very good" welcome bonus which makes me think that they were already acting in bad faith, wanting me to double my account to then void all my winnings. Here's the email.
First, in response to your last message, let me emphasize that you should create an account only for yourself and not share access with anybody else in an online casino (by using each their own device to play). If you fail to do so the casino might interpret this as the creation of multiple accounts and confiscate funds.
If you have another issue with another casino, please open another complaint on our service and we'll try to publish it as soon as possible. Please understand that one complaint thread is limited to issues with only a single casino.
Regarding your issue with bCasino, could you please advise if the casino specified any rules being broken? Could you please send me the emails you received from the casino regarding the confiscation of your funds? My email is tomas@casino.guru