Golisimo Casino - Player believes that their withdrawal has been delayed.

On the 14th of Aug I was playing on the above site and won a Jackpot just shy of 2800. This was all cash play no bonus structure or anything. I tried to withdraw 2000 and it got cancelled. Support told me I can do 750 dollar as a max. It would also take 72 business hours. They take your deposits right away and hold your funds and keep sending pop up message to cancel your withdraw to play more. They leave your funds accessible for someone like me who gambles with no control and they have no way to lock the withdraw. Support was not much help. And in the end I end up playing the winnings. These sites should be help more responsible.

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Dear Rusty1975,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rusty1975,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rusty1975,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I play another site and when I win I get my withdraw in 40 minutes. This site just deliberately hold your winning which is not right and then a player like me looses control and stops the withdraw and they don’t give anyway to protect it. Then pops up while you playing asking you to cancel. To me this was a total scam. I’m. It so concerned Bout loosing 2600 in winning but would like to request all my deposits back

Thank you for providing the details of your complaint. I’m sorry to hear about your experience.

I understand that you initially attempted to withdraw approximately $2,000 from your winnings, but the request was cancelled because the casino informed you that the maximum withdrawal amount was $750. You subsequently continued playing and eventually lost the remaining balance.

Please understand that once a withdrawal is cancelled and the funds are returned to the playable balance, any amount voluntarily wagered afterward is generally considered legitimately lost through gameplay. Unfortunately, we normally cannot ask a casino to reimburse funds that were subsequently played and lost, nor would the loss of winnings itself generally justify a refund of previous deposits.

However, your concerns regarding responsible gambling are important and should be considered separately.

• Do I understand correctly that you have a gambling addiction?
• Did you inform the casino that you gamble without control and request an account closure?
• If you did, please provide a screenshot of that conversation.

Thank you for your cooperation.