Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
Our expert casino review team has carefully analysed Fundalor Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Fundalor Casino scored an Above average Safety Index of 6.8. This puts it in good shape for fairness and safety, though some casinos rank higher. Continue reading our Fundalor Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of Fundalor Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Fundalor Casino, we thoroughly read and reviewed the Terms and Conditions of Fundalor Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
Considering our estimates and the factual data we have collected, Fundalor Casino appears to be an average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Fundalor Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Fundalor Casino has scored a Safety Index of 6.8, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Our Fundalor Casino T&Cs review
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Fundalor Casino to be unfair.
Note: You can find our specific findings from the T&Cs review by clicking here.
Player complaints submitted about Fundalor Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 100 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Fundalor Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Judging by the 9 user reviews given to Fundalor Casino, it has a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Fundalor Casino is owned by SOAR SOFT MX, S. de R.L. de C.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Fundalor Casino has been granted a gambling license in Mexico issued by Dirección General de Juegos y Sorteos.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
MXN 200,000 per day
No win limit
MXN 1,000,000 per week
MXN 4,000,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below lists the language options at Fundalor Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
We reach out to the casino's customer support as part of our review to check how helpful they are. Good customer support is always worth having. It can make a real difference if you ever have issues with your account, withdrawals, or anything else. When we tested Fundalor Casino's customer support, we found it to be average.
Slots and casino games at Fundalor Casino
Fundalor Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 34 game providers are offered. This includes NetEnt, Nolimit City, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, Amatic, Wazdan, PariPlay, Habanero, Spinomenal, 1X2 Gaming, Booming Games, High 5 Games, Ainsworth Game Technology, Inspired Gaming, FBM Digital Systems., Boldplay, Swintt, Synot Games, Skywind Group, Caleta Gaming, Skillzzgaming, Zitro, Kalamba Games, Darwin gaming, Revolver Gaming, Apparat Gaming, Games Global, Bally Wulff, Triple Cherry, Bomba gaming.
Bonuses and codes offered by Fundalor Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 3 bonuses from Fundalor Casino:
20% up to Mex$2,000
50% up to Mex$1,000
100% up to Mex$2,000 and up to 200 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
SOAR SOFT MX, S. de R.L. de C.V.
Established
2022
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Fundalor Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Mexico (Dirección General de Juegos y Sorteos)DGAJS/SCEVF/P-06/2005-Ter
Verified
Important
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Unfair terms and conditions
Unreasonably short time frame for providing information within KYC processes
Show full rule and our analysis
Casino voids gaming account balances after less than one year of account inactivity
Show full rule and our analysis
Complaints about Fundalor Casino
All(15)
Opened(1)
Unresolved(1)
Resolved(4)
Rejected(9)
Player’s winnings haven’t been received yet.
Player is struggling to withdraw from casino.
Disputed amount: Mex$41,000
Withdrawal of player's winnings has been delayed.
Disputed amount: Mex$29,000
Player believes that their withdrawal has been delayed.
Disputed amount: Mex$400
Withdrawal of player's winnings has been delayed.
Disputed amount: Mex$20,999
Player's account access has been blocked.
Disputed amount: Mex$59,000
Player experiences delayed deposit issues.
Disputed amount: Mex$400
Player's deposit is delayed and account access is restricted.
Disputed amount: Mex$500
Player demands withdrawal after account issues.
Disputed amount: Mex$300,000
Player reports delayed winnings and technical issues.
Explore the game selection available at Fundalor Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 11
Not Available: 4
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Fundalor Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Fundalor Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Fundalor Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(10)
Payment methods (10)
Transaction limits
Withdrawal limits
Mex$4,000,000
per month
Mex$1,000,000
per week
Mex$200,000
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
MXN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Customer support:
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat rating
Average
Average response time: 5m
Based on 4 tests
Date and tester
Response time
Rating
14 Jul 2026
Karla M.
5m
Average
27 Mar 2025
Jean S.
Not measured
Average
27 Jun 2024
Ivana F.
Not measured
Average
17 Aug 2023
Natalia B.
Not measured
Average
User reviews
User reviews of Fundalor Casino
This is a place to share experience with Fundalor Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 9 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 1 month ago
I've been using Fundalor for a while now, and overall the experience has been good. I haven't had any problems with deposits—not once did a deposit get stuck or fail to go through. I've added funds in different ways, and they've always been processed quickly. Withdrawals have varied: sometimes the money arrived almost instantly, other times I had to wait a couple of hours. But it always ended up arriving; I've never had a withdrawal rejected or stuck.
I contacted support several times with different questions. They don't always respond instantly; sometimes you have to wait a bit. But they actually resolved my queries, not with generic answers, and that's more valuable to me than speed.
I also liked the welcome bonus; the terms were clear and straightforward. The rollover requirement is reasonable, as is the list of games that count towards the bonus—I didn't have to wonder why my favorite slots didn't qualify.
What I liked least was the platform itself. The interface isn't the most user-friendly, and some sections are hard to find. There are also few slots, especially compared to larger casinos. It doesn't stop me from playing, but it's clear that it needs some polishing.
None of these points are serious enough to make me stop using the casino. There are more things they could improve.
Overall, Fundalor seems like a normal, functional casino to me. For me, the important thing is that money flows in and out smoothly, the terms and conditions are clear, and the support is genuinely helpful. So far, it's doing well in that regard.
Uso Fundalor desde hace un tiempo y en general la experiencia fue buena. Con el dinero no tuve problemas — ni una sola vez se me trabó un depósito o no se acreditó. Cargué de distintas formas y siempre entró rápido. Con el retiro fue variando: a veces el dinero llegaba casi al toque, otras veces esperé un par de horas. Pero siempre terminó llegando, nunca tuve un rechazo ni un retiro que se quedara colgado.
Escribí al soporte varias veces por distintas dudas. No siempre responden al instante, a veces hay que esperar un poco. Pero las consultas las resolvían de verdad, no con respuestas genéricas y eso para mí vale más que la rapidez.
El bono de bienvenida también me gustó, las condiciones estaban claras, sin trampas. El rollover es razonable y la lista de juegos que suman para el bono también, no tuve que andar averiguando por qué mis tragamonedas favoritas no contaban.
Lo que menos me convenció fue la plataforma en sí. La interfaz no es la más cómoda, algunas secciones cuesta encontrarlas. Y hay pocas tragamonedas, sobre todo comparado con casinos más grandes. No es que me impida jugar, pero se nota que ahí falta pulir.
Ninguno de estos puntos es grave como para dejar de usar el casino. Son más cosas que estaría bueno que mejoren.
En general Fundalor me parece un casino normal y funcional. Para mí lo importante es que el dinero entre y salga sin drama, que las condiciones sean claras y que el soporte realmente ayude. Por ahora en eso está bien
I never had any problems with deposits or withdrawals
Nunca tuve problemas con depósitos ni retiros
The support team resolves queries, although sometimes with delays.
El soporte resuelve las consultas, aunque a veces con demora
The bonus is clear, with no hidden conditions.
El bono es claro, sin condiciones escondidas
Support sometimes takes a while to respond
El soporte a veces tarda en responder
The interface isn't the most user-friendly
La interfaz no es la más cómoda
• 5 months ago
While it's good that there's no rollover, I found it almost impossible to make a profit trying out several games... and my verification is also taking a long time.
Si bien es bueno que no haya rollover, me resultó casi imposible tener ganancias probando varios juegos... y mi verificación también está tardando
no rollover
no hay rollover
little profit
pocas ganancias
• 9 months ago
Hey everyone! I want to clarify again that Fundalor is one of my favorite casinos, but I've had some issues with deposits, and it's frustrating. When you make a deposit, you're supposed to play it right away, or at least that's how I see it. On January 30th at 12:11 p.m., I made a deposit to Fundalor via Oxxo Pay. Fundalor says "immediate reflection" in the Oxxo Pay option, but I still haven't received my deposit. I contacted Fundalor, and they told me it could take up to 24 or 48 hours and that they don't accept my receipt as proof of payment. I contacted Oxxo, and they said it takes 24 to 48 hours on business days. Oxxo also says "immediate deposit." The deposit expires on February 1st, and the transfer number expires. What's going to happen to my deposit? Why aren't they being honest at Fundalor about deposits taking 24 to 48 hours to appear? If they were honest, I wouldn't be going through this...
Hola gente!! Aquí de nuevo quiero aclarar que fundalor es uno de mis casinos favoritos pero si he tenido asa algunos contratoempo con los depósitos para jugar y frustra esa situación y que cuando uno hace un depósito es para jugarlo en el momento o por lo menos yo si .. el día 30 de enero a las 12:11p.m. hice un depósito en oxxo pay a fundalor en fundalor dice reflejo inmediato en la opción de oxxo pay hasta ahorita no he recibido mi depósito me comunico. Fundalor y me dicen que pueden tardar hasta 24 o 48 horas que no aceptan mi ticket como comprobante de pago me comunico. Oxxo y son 24 a 48 horas en días hábiles en oxxo también dice depósito inmediato el día 1 de febrero se caduca el depósito en fundalor y se vence ese num de transferencia que va a pasar con mi deposito porque no dicen la verdad en fundalor que son de 24 a 48 horas en reflejarse si fueran honestos uno no estuviera pasando por esto ....
They have good games.
Tienen buenos juegos
Overdue deposits
Depositos atrasados
• 1 year ago
In general, this FUNDALOR casino used to let you play at least, today it is a casino where it is very difficult to make any profit.
En general este casino FUNDALOR antes te dejaba jugar por lo menos, hoy es un casino donde es muy complicado el obtener alguna ganancia
None
Ninguna
Very manipulated machine. The support team doesn't allow you to express yourself and threatens to close your account if you're dissatisfied. Plus, they barely give you FREE SPINS.
Máquinaa muy. Manipuladas, el equipo de soporte No permiten expresarse y amenazan con cerrar cuenta si te inconformas,aparte que casi no caen GIROS GRATIS
• 1 year ago
I've had some problems, but now that I've fully understood what casino RTP is, I must say I have no more complaints. I used to lose during certain periods, but now I've come to understand everything well. So, I have no more complaints. I previously filed a couple of complaints about this casino with another account I had here at Casino Guru. I no longer have access to that account, but I take it back anyway. It was just my misunderstandings. It's a good casino, for me the best in Mexico when it comes to online casinos. It's the one that's given me the most winnings, it's the one that gives out the most prizes, it has very good security, and it's also constantly giving out free spins, and even cash. It has cashback every Monday, something I haven't seen in other online casinos so far. I like it a lot! And although I've obviously lost a few times, I must say that I always win again in the end, and when I win, I win pretty well. I can't complain about that. I highly recommend them, I think they are the best, and I've already tried several online, but there is none like this one in my opinion.
He tenido algunos problemas, pero ya que entendí bien como es eso del rtp de los casinos debo decir que ya no tengo quejas, anteriormente perdía en ciertas temporadas, pero ya logré comprender bien todo. Así que ya no tengo quejas, anteriormente con otra cuenta que tuve aquí en casino guru puse un par de quejas sobre éste casino, ya no tengo acceso a esa cuenta, pero de todas maneras retiro lo dicho. Fueron malentiendidos míos. Es un buen casino, para mi el mejor en México hablando de casinos en línea, es el que me ha dado más ganancias, es el que da más premios, tiene muy buena seguridad, y también está dando constantemente giros gratis, e incluso dinero, tiene el cashback cada lunes, cosa que no he visto en otros casinos en línea hasta ahora. Me gusta mucho! Y aunque claro he perdido algunas veces, debo decir que al final siempre vuelvo a ganar y cuando gano, gano bastante bien. No me puedo quejar de ello. Se los recomiendo mucho, me ha parecido el mejor, y eso que ya he probado varios en línea, pero no hay ninguno como este a mi perspectiva.
When they pay, they pay well.
Cuando pagan, pagan bien.
They have many promotions.
Tienen muchas promociones.
They are constantly giving away something, whether it be free spins, or even in-game currency.
Constantemente están dando algo, ya sean tiros gratis, o incluso dinero dentro del juego.
They have many tournaments.
Tienen muchos torneos.
Security is good.
La seguridad es buena.
They have an in-app chat that is always active and ongoing.
Tienen un chat dentro de la app que siempre está activa y es constante.
They have cashback on Mondays
Tienen el cashback los días lunes
Customer service sometimes doesn't answer many questions.
La atención al cliente a veces no resuelve mucho las dudas.
• 1 year ago
They cancel your account without reason and no explanation and you lose your earnings and deposit.
Te cancelan la cuenta sin razon y ninguna explicación y pierdes tus ganancias y deposito
Payments take a long time
Tardan mucho los pagos
In the free spins promotions for raffles, it takes many days to announce the winner on FB and Instagram
en las promos de giros gratis por sorteo tardan muchos dias para dar a conocer el ganador en FB e Instagram
And it takes many days to award the spins to the winner as well.
Y tardan muchos días en otorgar los giros al ganador tambien.
• 1 year ago
Overall, it seems to me to be a fairly "transparent" casino, with an easy-to-use, fun and dynamic online platform, but for me the best thing and why I decided to write this review, is that it has the largest number of rooms with live coupier than almost all the casinos I know, not to mention that it is the casino with the most live game rooms that I have ever used.
En general me parece un casino bastante "transparente", con una plataforma online fácil de usar, divertida y dinámica, pero para mí lo mejor y por lo que decidí escribir esta reseña, es que cuenta con la cantidad de salas con coupier en vivió más grande que casi todos los casinos que conozco., por no decir que es el casino con más salas de juegos en vivo que he usado.
bonuses without "rollover", something difficult to find in other casinos.
bonos sin "rollover", cosa difícil de encontrar en otros casinos.
Efficient customer service, they always answer by email and chat.
Atención al cliente eficiente, siempre contestan por correo, y por el chat.
one of the platforms with the most live dealer games, such as BJ, ROULETTE, BACCARAT, ETC ETC.
una de las plataformas con más juegos de dealers en vivo, como BJ, RULETA, BACARA, ETC ETC.
Clear in your terms and conditions of bonuses and everything in general
Claros en tus términos y condiciones de los bonos y de todo en general
Good platform, easy to use and intuitive.
Buena plataforma fácil de usar e intuitiva.
It has many deposit methods
Cuenta con muchos métodos de deposito
SW
So
• 2 years ago
Well, in my experience, it is a good casino, it has good promotions and the games are good. The only bad thing is that it takes a long, long time to withdraw and it is not just the first time, it is every withdrawal and if you make the withdrawal on a Friday, yes. You are doing well, what you have been depositing on Tuesday or Wednesday is the only bad thing I see about this casino
Pues a mí experiencia es buen casino tiene buenas promociones y los juegos están bien lo único malo y que es malísimo que tardan mucho pero mucho en los retiros y no es solo la primera vez es en cada retiro y si el retiro lo haces en viernes si bien te va de lo vienen depositando el martes o miércoles es lo único malo que veo a este casino
Games and promotions
Juegos y promociones
Withdrawals
Retiros
• 3 years ago
They have attractive bonuses without rollover but, NEVER win on the weekend. I have already been waiting for a deposit of $25,000 MXN for 3 days, and that's probably because they only make deposits on business days.
Tienen atractivos bonos sin rollover pero, NUNCA ganen en fin de semana tengo ya 3 días esperando un deposito de $25 000 mxn, y según es por que solo hacen los depósitos en días hábiles.
Discussion
Fundalor Casino discussion
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