Jokabet Casino Review

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. He claimed that the online casino, Jokabet, cancelled withdrawals within 24 hours, despite his account being fully verified. We asked the player to provide a screenshot of his withdrawal history and enquired about his past withdrawal experiences. However, the player did not respond to our request for additional information. As a result, we couldn't investigate further and had to reject the complaint.

The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn’t been received at that point. After communicating with the Complaints Team, he confirmed that he received a portion of the withdrawal, but failed to specify the amount. Due to the player's lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player that it was common for withdrawals to take a few days or weeks to process, and this could have been due to KYC verification or a high volume of withdrawal requests. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint.

The player from the UK, after having been granted VIP status, had noticed irregular transactions on the casino site. She had queried the casino's live chat about their acceptance of UK players. Initially, the casino had confirmed they did, but later retracted their statement. The player had requested a refund for all losses, but the casino had closed her account. Despite the player's request, we had been unable to assist as the complaint had pertained to licensing regulations, which were outside our jurisdiction. The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future.

The player from the United Kingdom had deposited significant amounts of money daily at Jokabet, despite UK players reportedly not being permitted to. The player's gambling had spiraled out of control without any intervention or responsible gambling checks from the casino. The player alleged that the casino had breached their terms and conditions by allowing her to deposit up to £2,000 daily without any contact regarding responsible gambling. However, we were unable to assist as the player had not informed the casino about her gambling problem and no winnings were withheld due to country restrictions. Consequently, the complaint was rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later.

The player from the United Kingdom had experienced withdrawal issues. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Spain had deposited money and played at Jokabet, despite having been enrolled in the online gambling ban in his country. He had requested a refund, arguing that the casino should have prevented him from depositing and playing. However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country. Since there was no active balance on the player's account at the time of closure, we explained that a refund of lost deposits was not justified. We had recommended the player to use our list of casinos that accept players from his country for future gaming. The complaint was subsequently rejected due to these reasons.

The player from Poland had experienced delays with KYC verification at Jokabet Casino, which led to his account remaining unverified and funds being frozen for twenty days. Despite having provided all necessary documents, he had received no practical assistance from the casino's live chat support. We, the complaints team, had intervened and contacted the casino. Jokabet Casino responded by confirming the acceptance of the player's documents and apologized for the delay. The player's account was then verified, and he was able to proceed with withdrawals. The issue was subsequently resolved.

A UK-based player had an issue with Jokabet Casino in which his account was deleted following his complaint submission. Despite having been a fully verified member for six months and having deposited over £800, he was unable to access his account or verify his current balance. The casino had been unresponsive and had not provided any updates or information about their license. The player's last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition. Despite our attempts to communicate with the player for additional information, he did not respond, which led us to dismiss the complaint.

The player from the United Kingdom had opened an account and deposited £1250 at an online casino. Despite the casino's restrictions on UK players, the player had been allowed to register, deposit funds, and play. However, the casino later closed the player's account. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond. As a result, we couldn't investigate further and had to reject the complaint.

The player from the UK had won money at Jokabet but was informed he couldn't withdraw the winnings due to a violation of terms and conditions related to playing from a restricted country. We, the Complaints Team, had identified that the UK was indeed listed as a restricted country in Jokabet's terms and conditions. We had asked the player if he had used a VPN to access the casino and what country was selected in his casino profile. However, before the player responded to these queries, he informed us that the casino had paid him in full. Consequently, we marked the complaint as resolved.

The player from the United Kingdom had experienced issues with Jokabet Casino, as their requests for self-exclusion due to responsible gambling measures had been ignored by the casino, which continued to allow deposits. Despite numerous requests and complaints, the player's account had remained active. The player had requested immediate account exclusion and a refund of all deposits made after the initial self-exclusion request. After intervention by the Complaints Team, the casino had acknowledged the issue, refunded the deposits, and closed the player's account. The player had confirmed the resolution of the issue.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received at that time. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised. The player had stated that he suffered from mental health issues, which the casino had been aware of, and felt that the casino had exploited his vulnerabilities. He had received an email from the casino on December 20, 2023, asking for his bank details to process the refund, but despite several attempts to follow up, he had not received any response or refund. After the Complaints Team had intervened and communicated with the casino, the issue was discovered to be due to an incorrect IBAN number provided by the player. Once the correct details were provided, the casino had processed the refund. The player had confirmed receipt of the refund and had appreciated the support provided by the Complaints Team.

The player from Spain had encountered issues when depositing 50 euros to an online casino. Despite his attempts to resolve the issue through the casino's chat service over a period of four days, no solution towards a refund had been provided. We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case. The process was expected to take around a month and we had decided to keep the complaint open during this period. The player stopped responding to our questions and comments, so we ended up rejecting the complaint.

Based in the UK, the player had experienced issues with a casino that allegedly didn't accept UK players but had allowed him to deposit and play without implementing any safe gambling tools or restrictions. The player desired a refund due to the financial burden and lack of communication from the casino. We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country. As the player had played down his deposits, we explained that we could not assist in this case. However, the player later reported having received a full refund from the casino, thus resolving the issue.

The player from the United Kingdom had made a withdrawal request for £2800 after succeeding at the casino games. However, despite having provided extra information and being promised a transfer within 5-10 days, a month had passed and the funds had not yet been credited. The casino's customer service was unavailable. The player had provided all necessary information and had cooperated with the Complaints Team, but the casino did not respond to their inquiries. The Complaints Team had marked the complaint as 'unresolved' and had advised the player to contact the Curacao Gaming Authority for further assistance.

The player from the United Kingdom experienced a delayed withdrawal of £1800 from Jokabet Casino. She had verified her account and won the money without using any bonuses. The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue. The player's bank had refunded her deposits due to suspicions of fraud by the casino. As a result, we had concluded that the casino was unlikely to process the withdrawal and might close the player's account. The complaint had been closed due to these circumstances.

The player from the UK had encountered account suspension after he requested a withdrawal of £450 via bank transfer. Before this, he had made successful deposits and one withdrawal using cryptocurrency. Despite entering the correct login credentials, his account had remained locked. He had only played slots and had verified his account via email. The casino had told him that his account was suspended for checks, without providing a reason or timeline. We had attempted to investigate the issue but had to reject the complaint due to the player's lack of response to our inquiries.

The player from the United Kingdom had deposited and wagered £2166.45 on a casino that he later discovered did not accept players from his region. He had requested a refund and provided the necessary banking information. However, the Complaints Team had clarified that they only assisted players whose funds or winnings were confiscated due to being from a restricted country, which was not the case here. The player had been given an extended period to respond, but he failed to do so. Consequently, we could not investigate further and had to reject the complaint.

The player from the United Kingdom had provided all the necessary documents but they were repeatedly rejected by the casino. Despite our efforts to communicate and resolve the issue, the player did not respond to our messages and questions. Therefore, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and his bank, the player's funds had not been returned. The casino claimed the transaction was declined by the payment provider and advised the player to contact his bank. The player had not received his refund after several months, and the complaint remained unresolved due to the player's lack of response to the latest inquiries from the Complaints Team.

The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. She later discovered that the casino did not accept UK players. She had requested a refund but was still awaiting confirmation. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity. The player's bank had advised her to contact the merchant for reimbursement. However, we had clarified that if she had no remaining real money balance in the casino when her account was closed, there would be no grounds for a refund. The player did not respond to further communication, leading us to reject the complaint.

The player from the United Kingdom had experienced issues with depositing payments via ApplePay and bank transfer, which were not credited to her casino account. Despite her repeated contacts with the casino, no resolution had been provided. The Complaints Team had advised her to contact her payment provider and had requested bank statements to investigate the issue further. However, due to the player's lack of response, the Complaints Team had been forced to reject the case, leaving the issue unresolved.

A UK player had deposited and played £1,200 at the casino, but later discovered they had breached their Ts&Cs by allowing UK players to deposit and play with real cash. The player had contacted the casino for a full refund but had received repeated responses from the casino stating their issue was under review. The complaints team had explained that they could not assist as the casino was operating under Curaçao laws, not UKGC. However, the player had insisted that the casino did target UK players. After a back-and-forth discussion, the player had informed the team that the casino had agreed to refund all of their losses. The complaints team had expressed their satisfaction with this outcome, despite not having been able to directly assist the player.

The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied. He had lost all his winnings in the process. We had attempted to reach out to him for further clarification and had extended the timer for his response. However, due to his lack of response, we were unable to investigate the matter further. Consequently, the complaint was rejected.

A player from the United Kingdom successfully opened an account and deposited £300 only to learn that the casino doesn't accept players from his location. Despite promises from the casino, he is still waiting for his refund. The complaint was resolved as the player received his refund.

The player from the United Kingdom had made a deposit and found an error in their email which resulted in login issues. Despite having contacted the casino multiple times over a period of three weeks, they had received no response to change a single letter in the email and fix the account. The player had provided all the necessary correspondence between him and the casino. Our team had made several attempts to contact the casino but received no response. As a result, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.