Jokabet Casino Review

The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process. The player received the refund, and the issue was marked as resolved.

The player from the United Kingdom found it unfair that the casino accepted deposits but did not allow withdrawals for UK players. The player expressed concerns about the casino's handling of UK accounts, stating that it was misleading and unfair to allow deposits without the possibility of withdrawal. Despite the player's request for further escalation and clarification, it was concluded that since the player had played out his balance, the Complaints Team was unable to assist in recovering any lost funds.

The player from the United Kingdom expressed concern over having lost £5000 at Jokabet and claimed that the casino should not have allowed him to join according to their own terms and conditions. The Complaints Team clarified that while casinos should pay out winnings to players from restricted countries if they were allowed to deposit and play, this did not apply if the player voluntarily made deposits and lost. Consequently, the complaint was closed as it did not meet the criteria for further investigation or refund.

The player from the United Kingdom had won €1500 on Jokabet but faced rejected verification requests. After reaching out for assistance, over 48 hours had passed without receiving the winnings in her bank account. The Complaints Team investigated and found evidence of multiple duplicate accounts associated with her, which violated the casino's terms. Consequently, the casino's decision to confiscate the winnings and refund only the deposits was deemed justified, leading to the rejection of her complaint.

The player from the United Kingdom had won £1703 on Jokabet, but her account was disabled, and despite providing the required documents, the casino refused to process the withdrawal. The player confirmed that she had now received her winnings. The complaint was marked as 'resolved' in the system.

The player from the United Kingdom had a refund of £485 agreed upon since July 9th but faced issues due to identification verification. Although the casino required ID for the refund, they refused to accept the CitizenCard. The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount. The remaining funds were subsequently credited to the player's account, with a minor shortfall of 15p, which the player accepted. The complaint was marked as resolved.

The player from the United Kingdom had made multiple deposits and placed a bet but was unable to access the casino due to messages indicating that his country was not allowed. Despite having contacted support, he had not received a response. The issue remained unresolved as the player did not reply to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from the United Kingdom found his account locked with a message stating 'country not allowed' after recently making a deposit, despite having previously accessed the site without issues. The player reported having contacted customer support regarding his gambling problems and requested a refund for his deposits, as he was able to open an account and deposit funds without any initial issues. The player did not respond to further inquiries from the Complaints Team. As a result, the complaint was closed.

The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the inquiry period to allow for a response regarding the status of the withdrawal. However, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected.

The player from Spain reported a malfunction with the "Big Boss Wheel" roulette, where he had been awarded a prize of $7,000 but only received €10 in his balance. The casino claimed it was a programming error and offered no compensation, which led the player to question potential past losses and consider discontinuing play. The Complaints Team attempted to gather more information from the player regarding his game history and winnings but received no response. As a result, the complaint was rejected due to insufficient information for further investigation.

The player from the United Kingdom had self-excluded from the casino but was allowed to deposit £5065 and later lost more funds without playing. Additionally, £650 in cashback had disappeared, and the casino suspended her account without responding to his inquiries. He sought a refund due to breaches of terms and responsible gambling practices. The complaint was rejected due to the player's lack of response to inquiries, which prevented further investigation.

The player from the United Kingdom won a jackpot of £17,500 a few weeks ago but was unable to withdraw the winnings despite completing the verification process. We attempted to gather more information from the player to investigate the issue. However, due to the player's lack of response to our messages and questions, the complaint was rejected.

The player from the United Kingdom had their fully verified account closed and a balance of £3088.91 confiscated by the casino in February due to an administrative decision. Despite repeatedly contacting support, they were not given a specific reason and were told the decision was final. Upon investigation, it was found that the player's account closure and fund confiscation were due to multiple chargebacks. As the casino acted in accordance with their anti-fraud policy, we were unable to assist further, and the complaint was rejected.

The player from the UK had issues with withdrawing funds from Jokabet, despite having successfully deposited a total of £4,953 without using a VPN. The player requested a refund of £2,500 as a fair resolution. Later, it turned out that the disputed amount represented only the sum of the user's deposits lost at the casino by playing. The issue was resolved by the casino refunding half of the player's deposits (£2,500, which the complainant previously agreed upon with the casino), but the player insisted on a full refund. Under the given circumstances, we concluded that the player was not eligible for a full refund or even for any refund since the deposits were lost through playing, and the casino's partial refund was considered a goodwill gesture. Therefore, we were forced to reject the case with the disputed amount decreased by the remaining amount of the deposits the player would like to receive back.

The player from the United Kingdom claimed winnings between £2,500 and £3,000 were supposedly paid back into her playing account, but she insisted she did not play it back. Despite providing proof of her debit card and bank statement, the casino cited varied reasons, including suspicious activity and withdrawal claims. The player had been emailing daily since June 22nd without resolution. We reviewed the casino's transaction and betting history, which showed the funds were used to play and lost. Consequently, we were unable to assist further and the complaint was rejected.

The player from Quebec had a pending withdrawal of 4979 euros since May 22nd and faced repeated refusals despite completing numerous verifications. The casino did not accept his proof of funds, although he had received a previous payout of over 15000 euros in March. We contacted the casino, which stated that the player had not completed the verification process. Later, the casino confiscated the winnings, citing a violation of the maximum bet rule during bonus play. Upon review, it was confirmed that the player had placed several bets exceeding the allowed amount, leading to the rejection of the complaint.

The player from the United Kingdom encountered an error message while attempting to withdraw funds from Jokabet. They had noticed similar complaints from other users and sought to resolve the issue. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. As a result, the complaint was rejected due to the lack of necessary information.

The player from the United Kingdom had deposited £50 and used bonus spins and credits. With a balance of £63.50 in real money, he faced an error when trying to withdraw the winnings. We attempted to gather more information from the player to investigate the issue but received no response. Consequently, the complaint was rejected due to the lack of communication from the player.

The player from the United Kingdom had deposited £25, met the wagering requirements, and attempted to withdraw £31, only to be informed of a policy change to a £100 minimum withdrawal. Subsequently, his account was disabled. We requested further information and screenshots from the player, but he did not respond to our messages. Consequently, the complaint was rejected due to lack of communication.

The player from Spain had deposited over €3000 in a week, won over the weekend, and attempted withdrawals of €700 and €2890. Despite verifying his account, including sending a bank statement, his account was suspended, and his withdrawals were pending. Additionally, there had been duplicated charges amounting to €470 in his bank account. The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money. The player's account remained closed, and he expressed dissatisfaction with the casino's communication.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting the complaint. Their money hadn't been received yet. The player reported multiple instances of cashout cancellations despite following the casino's instructions and having their account verified. After escalating the issue and providing the necessary documentation, the casino confirmed that the withdrawal had been successfully paid. The player confirmed receipt of all funds, and the complaint was marked as resolved.

The player from the United Kingdom had deposited £25 with Jokabet but was unable to withdraw their funds because the UK was restricted on the site. The player requested the return of the initial £25 deposit and the cancellation of a duplicate £25 deposit that was pending. Online chat support was unresponsive. The complaint was rejected as the player failed to respond to our messages and questions, preventing further investigation.

The player from the United Kingdom discovered that the casino operated with a fake license and should not have accepted UK players after depositing and spending a significant amount of money. We requested additional information from the player to proceed with the investigation. However, due to the player's lack of response to our messages and questions, the complaint was rejected.

The player from the United Kingdom was allowed to deposit and play despite the casino's terms and conditions prohibiting players from restricted countries, including the UK. The casino also accepted GBP deposits and allowed UK residents to register and play, contrary to their stated rules. The player reported completing email verification but not further ID verification. He raised concerns about the casino's RTP and its ongoing non-compliance with licensing terms. We determined that a refund was not justified since the player had the same options and chances as others and lost the balance as would occur in any online casino.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from the United Kingdom won a jackpot of £75,000 on Jokabet and faced issues with extra verification of the deposit transaction required for the withdrawal. Despite providing all requested information, the process was not completed. The player confirmed that she had started receiving her winnings and expressed satisfaction. The complaint was closed due to lack of further communication from the player.

The player from the United Kingdom had deposited money to a casino while being signed up to Gamban. After she had notified the casino and requested a refund, her access was blocked. Despite her having complied with the casino identification requirements, the casino had refused to refund her money, alleging she had broken the terms and conditions by playing from the UK. We had determined that the casino was operating under a Curacao license and did not possess a valid UK license, hence lacked access to GAMSTOP. We had clarified to the player that we did not handle cases related to licensing regulations and policies and, unfortunately, could not assist her in retrieving her lost deposits. The complaint was subsequently rejected due to these reasons.

The player from the United Kingdom deposited approximately £1000 and won an additional amount, attempting to withdraw a total of £1200. Despite being under their limit and having their account verified, the casino repeatedly declined the withdrawal and refunded the winnings to the player's account. The player sent proof of communication with the casino but failed to respond to further inquiries from us. Consequently, the complaint was rejected.

The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out. The Complaints Team had reached out to the player for more information to investigate the issue. However, despite extending the response time, the player failed to provide further details. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had expressed concern about the sensitive documents required for withdrawal after multiple deposit attempts. He had considered reporting the casino for potential fraud due to the sensitive nature of the requested documents, which included a passport, bank statement, and the front and back of his bank card. We had advised the player on how to safely provide these documents while protecting his sensitive information. However, the complaint was ultimately rejected due to a lack of response from the player, which halted further investigation.

The player from the United Kingdom had experienced difficulties with withdrawal from an online casino. Despite having their account verified and providing deposit proof multiple times, the casino consistently declined their withdrawal requests. The player had attempted to withdraw £3,000 twice, but both attempts were cancelled by the casino. We didn't receive any further communication from the player. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had submitted a withdrawal request two weeks prior but hadn't received the payment because the casino had used incorrect banking credentials. Despite providing the correct credentials, the casino refused to recall and reissue the payment, insisting it had already been processed. The player believed the casino was intentionally delaying the payment. The Complaints Team facilitated communication between the player and the casino, who eventually processed the refund. However, the player failed to provide the necessary bank statements to verify the transaction, leading to the case being closed due to lack of cooperation.

The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region. He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option. He had played mainly slots and roulette, without any bonuses. After contacting the casino via live chat, his account was closed. He argued that the "reverse withdrawal" option was illegal for UK residents. However, the Complaints Team concluded that the casino, which was licensed under Gaming Curacao, was not obliged to follow UKGC regulations, and thus could not be penalized for offering the withdrawal reversal option. Despite the player's dissatisfaction, the complaint was rejected due to these reasons.

The player from the United Kingdom started with free spins and successfully increased their winnings to £12,000, but the casino confiscated all but £300. The player argued that the larger sum was won through wagering, not directly from the free spins. The complaint was marked as resolved after the player confirmed a satisfactory resolution.

The player from the United Kingdom had complained about a minimum withdrawal limit which had forced him to deposit additional funds. After the deposit, the casino had demanded that these funds be gambled before withdrawal was possible. When the player had refused to gamble, the casino closed the player's account and kept the deposit. The player had been unsure about the verification status of his account and had submitted the required documents for verification. However, due to a lack of response from the player to the Complaints Team's inquiries, we were unable to investigate the issue further. The complaint was consequently dismissed.

The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction. The player, who was registered with Gamstop and had her bank cards frozen, had been able to make payments to Jokabet Casino, which operated under a Gaming Curaçao license and was not part of the Gamstop scheme. We had advised the player to request a self-exclusion from the casino and use our Self-Exclusion Assistance The player failed to respond to our messages, leading to the rejection of the complaint.

The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account. The player was asked to undergo additional verification, which he had denied, leading him to request an account closure and refund of his remaining balance of £1,700. This had resulted in the disabling of his account. After the player's complaint, the casino confirmed that they had processed the refund. The player had confirmed receiving the refund, appreciating the help from the complaints team. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom had tried to withdraw his money three times but each transaction was cancelled by the payment system. Despite reaching out to live chat, he had had no success and received conflicting information regarding bank details. After reviewing the player's case, we reached out to the casino for clarification. The casino had suggested the player try an alternative account in the payment method. We extended the complaint's timer by 7 days for the player's response, but due to lack of further response from the player, the complaint was rejected.

The player from the UK experienced an unexpected balance reduction during a game after depositing £2.6k and activating a bonus. Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player. Live chat support deemed the balance as non-refundable. After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved.

The player from the UK had deposited £20 and won £160 at Jokabet. However, she had faced difficulties when the casino refused her withdrawal request of £100, failed to send a promised resolution email, and subsequently locked her out of her account. We had attempted to investigate the issue, asking for further details from the player, but received no response. As a result, without the necessary information to proceed, we had to reject the complaint.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player that it was common for withdrawals to take some time due to processing, possible KYC verification, or a high volume of withdrawal requests. The team had advised patience and full cooperation with the casino. The player later confirmed that the payout was received, but not in GBP, resulting in a conversion fee. The Complaints Team clarified that transaction and currency exchange fees were usually beyond the control of the casino and marked the complaint as resolved.

The player from the United Kingdom had experienced withdrawal issues from a casino that seemingly didn't accept UK players. After winning nearly 18k, verification of the player's account had taken a week, only to be rejected and closed with the winnings still undelivered. The player claimed he did not use any VPN or IP-masking software and the account closure was due to his location in the UK. After our intervention, the player reported that payment had been received. However, without further confirmation from the player that the situation was indeed resolved, we had to reject the complaint. The player could reopen this complaint anytime if needed.

The player from Spain had been trying to withdraw his funds for two weeks. The casino made various claims, errors, and technical issues for the delay. Requests for withdrawals, including via the same method as the deposit, were continually canceled. The player requested help in withdrawing their winnings as the support team was not responding. After our team's investigation and communication with the casino, it was revealed that the player had cancelled his withdrawal and played his entire balance. Due to this, we had to reject the complaint as there was nothing more that could have been done from our side.

The player from the United Kingdom had experienced a delay in receiving his approved refund from an online casino. Despite having waited for over 10 weeks, he had received no response from the casino via email or live chat. The Complaints Team had intervened, engaging both the player and the casino's representative in a conversation to resolve the issue. The casino had confirmed that the refund was initially processed but due to technical issues, it had not been credited to the player's account. The casino had requested alternative bank details from the player for the refund. After providing the new details and waiting for an additional period, the player had finally received his refund. The Complaints Team had marked the issue as resolved after the player had confirmed receipt of his funds.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. He claimed that the online casino, Jokabet, cancelled withdrawals within 24 hours, despite his account being fully verified. We asked the player to provide a screenshot of his withdrawal history and enquired about his past withdrawal experiences. However, the player did not respond to our request for additional information. As a result, we couldn't investigate further and had to reject the complaint.

The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn’t been received at that point. After communicating with the Complaints Team, he confirmed that he received a portion of the withdrawal, but failed to specify the amount. Due to the player's lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player that it was common for withdrawals to take a few days or weeks to process, and this could have been due to KYC verification or a high volume of withdrawal requests. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint.

The player from the UK, after having been granted VIP status, had noticed irregular transactions on the casino site. She had queried the casino's live chat about their acceptance of UK players. Initially, the casino had confirmed they did, but later retracted their statement. The player had requested a refund for all losses, but the casino had closed her account. Despite the player's request, we had been unable to assist as the complaint had pertained to licensing regulations, which were outside our jurisdiction. The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future.

The player from the United Kingdom had deposited significant amounts of money daily at Jokabet, despite UK players reportedly not being permitted to. The player's gambling had spiraled out of control without any intervention or responsible gambling checks from the casino. The player alleged that the casino had breached their terms and conditions by allowing her to deposit up to £2,000 daily without any contact regarding responsible gambling. However, we were unable to assist as the player had not informed the casino about her gambling problem and no winnings were withheld due to country restrictions. Consequently, the complaint was rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later.

The player from the United Kingdom had experienced withdrawal issues. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Spain had deposited money and played at Jokabet, despite being enrolled in the online gambling ban in his country. He had requested a refund, arguing that the casino should have prevented him from depositing and playing. However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country. Since there was no active balance on the player's account at the time of closure, we explained that a refund of lost deposits was not justified. The casino eventually recognized the error and refunded the player's deposits, resolving the complaint.

The player from Poland had experienced delays with KYC verification at Jokabet Casino, which led to his account remaining unverified and funds being frozen for twenty days. Despite having provided all necessary documents, he had received no practical assistance from the casino's live chat support. We, the complaints team, had intervened and contacted the casino. Jokabet Casino responded by confirming the acceptance of the player's documents and apologized for the delay. The player's account was then verified, and he was able to proceed with withdrawals. The issue was subsequently resolved.

A UK-based player had an issue with Jokabet Casino in which his account was deleted following his complaint submission. Despite having been a fully verified member for six months and having deposited over £800, he was unable to access his account or verify his current balance. The casino had been unresponsive and had not provided any updates or information about their license. The player's last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition. Despite our attempts to communicate with the player for additional information, he did not respond, which led us to dismiss the complaint.

The player from the United Kingdom had opened an account and deposited £1250 at an online casino. Despite the casino's restrictions on UK players, the player had been allowed to register, deposit funds, and play. However, the casino later closed the player's account. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond. As a result, we couldn't investigate further and had to reject the complaint.

The player from the UK had won money at Jokabet but was informed he couldn't withdraw the winnings due to a violation of terms and conditions related to playing from a restricted country. We, the Complaints Team, had identified that the UK was indeed listed as a restricted country in Jokabet's terms and conditions. We had asked the player if he had used a VPN to access the casino and what country was selected in his casino profile. However, before the player responded to these queries, he informed us that the casino had paid him in full. Consequently, we marked the complaint as resolved.

The player from the United Kingdom had experienced issues with Jokabet Casino, as their requests for self-exclusion due to responsible gambling measures had been ignored by the casino, which continued to allow deposits. Despite numerous requests and complaints, the player's account had remained active. The player had requested immediate account exclusion and a refund of all deposits made after the initial self-exclusion request. After intervention by the Complaints Team, the casino had acknowledged the issue, refunded the deposits, and closed the player's account. The player had confirmed the resolution of the issue.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received at that time. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised. The player had stated that he suffered from mental health issues, which the casino had been aware of, and felt that the casino had exploited his vulnerabilities. He had received an email from the casino on December 20, 2023, asking for his bank details to process the refund, but despite several attempts to follow up, he had not received any response or refund. After the Complaints Team had intervened and communicated with the casino, the issue was discovered to be due to an incorrect IBAN number provided by the player. Once the correct details were provided, the casino had processed the refund. The player had confirmed receipt of the refund and had appreciated the support provided by the Complaints Team.

The player from Spain had encountered issues when depositing 50 euros to an online casino. Despite his attempts to resolve the issue through the casino's chat service over a period of four days, no solution towards a refund had been provided. We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case. The process was expected to take around a month and we had decided to keep the complaint open during this period. The player stopped responding to our questions and comments, so we ended up rejecting the complaint.

Based in the UK, the player had experienced issues with a casino that allegedly didn't accept UK players but had allowed him to deposit and play without implementing any safe gambling tools or restrictions. The player desired a refund due to the financial burden and lack of communication from the casino. We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country. As the player had played down his deposits, we explained that we could not assist in this case. However, the player later reported having received a full refund from the casino, thus resolving the issue.

The player from the United Kingdom had made a withdrawal request for £2800 after succeeding at the casino games. However, despite having provided extra information and being promised a transfer within 5-10 days, a month had passed and the funds had not yet been credited. The casino's customer service was unavailable. The player had provided all necessary information and had cooperated with the Complaints Team, but the casino did not respond to their inquiries. The Complaints Team had marked the complaint as 'unresolved' and had advised the player to contact the Curacao Gaming Authority for further assistance.

The player from the United Kingdom experienced a delayed withdrawal of £1800 from Jokabet Casino. She had verified her account and won the money without using any bonuses. The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue. The player's bank had refunded her deposits due to suspicions of fraud by the casino. As a result, we had concluded that the casino was unlikely to process the withdrawal and might close the player's account. The complaint had been closed due to these circumstances.

The player from the UK had encountered account suspension after he requested a withdrawal of £450 via bank transfer. Before this, he had made successful deposits and one withdrawal using cryptocurrency. Despite entering the correct login credentials, his account had remained locked. He had only played slots and had verified his account via email. The casino had told him that his account was suspended for checks, without providing a reason or timeline. We had attempted to investigate the issue but had to reject the complaint due to the player's lack of response to our inquiries.

The player from the United Kingdom had deposited and wagered £2166.45 on a casino that he later discovered did not accept players from his region. He had requested a refund and provided the necessary banking information. However, the Complaints Team had clarified that they only assisted players whose funds or winnings were confiscated due to being from a restricted country, which was not the case here. The player had been given an extended period to respond, but he failed to do so. Consequently, we could not investigate further and had to reject the complaint.

The player from the United Kingdom had provided all the necessary documents but they were repeatedly rejected by the casino. Despite our efforts to communicate and resolve the issue, the player did not respond to our messages and questions. Therefore, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and his bank, the player's funds had not been returned. The casino claimed the transaction was declined by the payment provider and advised the player to contact his bank. The player had not received his refund after several months, and the complaint remained unresolved due to the player's lack of response to the latest inquiries from the Complaints Team.

The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. She later discovered that the casino did not accept UK players. She had requested a refund but was still awaiting confirmation. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity. The player's bank had advised her to contact the merchant for reimbursement. However, we had clarified that if she had no remaining real money balance in the casino when her account was closed, there would be no grounds for a refund. The player did not respond to further communication, leading us to reject the complaint.

The player from the United Kingdom had experienced issues with depositing payments via ApplePay and bank transfer, which were not credited to her casino account. Despite her repeated contacts with the casino, no resolution had been provided. The Complaints Team had advised her to contact her payment provider and had requested bank statements to investigate the issue further. However, due to the player's lack of response, the Complaints Team had been forced to reject the case, leaving the issue unresolved.

A UK player had deposited and played £1,200 at the casino, but later discovered they had breached their Ts&Cs by allowing UK players to deposit and play with real cash. The player had contacted the casino for a full refund but had received repeated responses from the casino stating their issue was under review. The complaints team had explained that they could not assist as the casino was operating under Curaçao laws, not UKGC. However, the player had insisted that the casino did target UK players. After a back-and-forth discussion, the player had informed the team that the casino had agreed to refund all of their losses. The complaints team had expressed their satisfaction with this outcome, despite not having been able to directly assist the player.

The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied. He had lost all his winnings in the process. We had attempted to reach out to him for further clarification and had extended the timer for his response. However, due to his lack of response, we were unable to investigate the matter further. Consequently, the complaint was rejected.

A player from the United Kingdom successfully opened an account and deposited £300 only to learn that the casino doesn't accept players from his location. Despite promises from the casino, he is still waiting for his refund. The complaint was resolved as the player received his refund.

The player from the United Kingdom had made a deposit and found an error in their email which resulted in login issues. Despite having contacted the casino multiple times over a period of three weeks, they had received no response to change a single letter in the email and fix the account. The player had provided all the necessary correspondence between him and the casino. Our team had made several attempts to contact the casino but received no response. As a result, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.

The player from Hungary had a fully verified account but faced delays in withdrawing funds since October 28. His account was suspended, preventing contact with live chat, and responses to emails were minimal and automated. The Complaints Team intervened by contacting the casino to inquire about the player's account suspension and withdrawal issue. After ongoing communication, the casino decided to close the account and allowed the player to withdraw the remaining funds. The player confirmed receipt of the money, and the complaint was marked as resolved.

The player from the United Kingdom faced multiple issues withdrawing money from Ninewin casino, including cancellations of withdrawal requests and repeated requests for bank details. After depositing around £4,000 to £5,000, he was still waiting to recover approximately £1,180, while his account had been closed. The player eventually received £1,131 of his winnings, with the missing amount attributed to potential currency exchange and transaction fees. The issue was marked as resolved by the Complaints Team, who confirmed that the majority of the amount had been received.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The issue was marked as resolved in our system.

The player from Croatia had around 1000 euros pending in several withdrawals. Initially told that additional verification was needed, the player was asked to schedule a video verification via Skype. Despite sending emails 10 and 5 days prior, there had been no response, and their account was disabled. The issue was resolved after the player completed the video verification, which led to the casino allowing access to the account and processing the withdrawals. Although the player received their funds after a lengthy delay, they expressed dissatisfaction with the casino's support. The complaint was then considered resolved.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had contacted the casino regarding the issue, and it was found that the player's withdrawal had been rejected due to an incorrectly entered sort code. However, the player successfully received the payment within 5 business days after reinitiating the withdrawal. The complaint was marked as resolved in the system.

The player from the United Kingdom had been promised a refund on transactions since June 12th. Despite providing bank statements to prove non-receipt, the player had received no communication from the casino. The player explained that the casino used incorrect MCC codes to bypass gambling blocks, promising refunds for transactions processed through various merchants. Although partial refunds had been received, £3,473.46 remained outstanding, and the casino had stopped responding. The issue was resolved after the player confirmed receiving the pending refund.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The withdrawal was initially canceled twice by the casino, prompting the player to contact support. The issue was eventually resolved with the money returned to the player's account. The complaint was marked as resolved by us.

The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses. The site made the player wait 24 hours for payment approval, then declined without explanation or email follow-up. He tried multiple times to withdraw £1000 winnings and faced repeated failures and unhelpful advice from the casino. After intervention, we assisted the player in trying alternative withdrawal methods. Eventually, the casino processed the withdrawal successfully, and the player confirmed receipt of the funds. The complaint was resolved satisfactorily.

The player from the UK created an account with Ninewin Casino, deposited funds, and won £6000. However, the withdrawal was rejected because the country was restricted. Although they had deposited a total of £3580, they were unable to access their winnings and sought either a full deposit refund or a payout of their winnings. The casino initially cited account verification issues but later confirmed that the funds were processed after successful verification. The complaint was resolved as the player's funds were paid out.

The player from the United Kingdom had been blocked from withdrawing winnings from ninewin. They had previously made successful withdrawals and had deposited £4000 in total. The verification process had been preventing the player from uploading the required documents. The issue was resolved after the casino fixed the technical problem with their verification system. We confirmed the resolution and assisted the player with changing her username for privacy concerns.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received at that time. However, the Complaints Team had advised him that it was normal for withdrawals to take a few days or even weeks to get fully processed due to potential KYC verifications or a high volume of withdrawal requests. The team had suggested patience and cooperation with the casino. Later, the player confirmed that he had received his money. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom had experienced delays with a withdrawal from an online casino. Despite having a fully verified account, the casino had cancelled his withdrawal request, stating that his bank accounts were not suitable for withdrawal. The player was then forced to open a MiFinity account, which the casino needed to verify. After the player had raised this issue, we intervened and requested a response from the casino. Eventually, the casino had manually processed the withdrawal and the player confirmed receipt of his winnings. We had marked this complaint as resolved.

The player from the United Kingdom had been able to deposit and withdraw smaller amounts from the casino but then struggled to withdraw a £700 win. The player's account had been fully verified, but his withdrawal attempts kept getting cancelled. After the player had communicated with the casino through chat, the casino processed the payment. Although the player had received an email from the casino blaming him for the delay, he confirmed that his issue had eventually been resolved. We had intervened by giving the casino a two-week period to process the payment and were prepared to step in if no progress was made. The complaint was closed as 'resolved'.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. Despite the casino's reassurances and multiple interactions with the Complaints Team, his withdrawal of £2000 was repeatedly cancelled. The player had provided proof of his attempts to withdraw and expressed frustration at the casino's requests for additional verification. After the Complaints Team's intervention and several exchanges with the casino, the player finally received his withdrawal after nearly two months. The issue had been resolved with the successful transfer of the player's winnings.

The player from the United Kingdom had won and withdrawn money from NineWin. However, his subsequent withdrawal attempts had been repeatedly cancelled. After communicating with the casino, he had received vague responses and no resolution. His account was eventually closed, leaving him unable to access the money he was owed. We had asked the player for additional details and transferred his case to a colleague for further assistance. The issue was resolved when the casino eventually refunded the player all the money owed, and the player confirmed his satisfaction with the resolution.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player to wait for the KYC verification process to be completed and to be patient as withdrawals could take some time due to various factors. The player later confirmed that his issue had been resolved.

The player from the United Kingdom had difficulty withdrawing her winnings of £47,568.80 from Nine Win casino. After verification and withdrawal requests, the casino unverified the account and eventually closed it while offering a refund. The casino later reopened the account and requested additional verification, which the player provided. The casino then re-verified the account and started processing the withdrawals. The player was receiving her winnings in daily amounts of £3000, in accordance with the casino's terms and conditions. We closed the complaint as the player was then receiving her winnings.

The player from the United Kingdom had won a large amount but had faced issues with withdrawal. After multiple unsuccessful contact attempts and requests for account verifications over weeks, the player had been told his account was partly subtracted from and closed. The player had still not received his winnings despite providing all the necessary information. The casino had claimed that the player's account was blocked and winnings confiscated due to failed account verification. After further investigation, the casino had acknowledged the authenticity of the player's documents and agreed to pay the winnings. The player had confirmed the receipt of his winnings, and the complaint had been resolved successfully.

The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received. The player had had two successful withdrawals before this issue. The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player's winnings. The player had confirmed the receipt of her winnings and the issue had been resolved.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received and his account had been closed with £2000 still in it. The player had been concerned as he was unable to access his account and suspected the casino to be a scam. However, after the Complaints Team's intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The issue had thus been successfully resolved.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. His money hadn't been received at that point. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player had initially submitted a complaint about the slow withdrawal process at the casino. However, it was discovered that the casino had begun paying the player in increments due to their withdrawal limits. The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino's monthly limit had been reached. The player was advised to wait until the next month to withdraw the rest. The complaint was marked as resolved after the player confirmed they were content with the situation.