Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
We are very sorry for the misunderstanding, but accounts cannot be blocked for no reason. All the actions you described above are carried out by our security specialists according to the rules, in order to ensure account security and prevent any activity that violates rules and laws. According to clause 2.30: In the event of duplicate registration, the submission of someone else's, invalid, or forged documents; multiple breaches of the Betting Company’s T&C; doubts about the identity of the customer or the information they have provided; any types of fraud (the whole list can be found on the site, on the page of rules), the company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified. Also according to clause 2.32: pon completion of the investigation, the company can make any decision that it deems to be fair and reasonable, such as closing the account and canceling the winnings.
In case of compliance with all rules and fair use, the verification is successful and the player can withdraw and continue to use the account without any restrictions. Therefore, we urge you to adhere to all the rules imposed on players for safe gaming.
I made a deposit and claimed a bonus. I wagered the playthrough and submitted for withdraw. KYC was complete, was told I would receive an email from their finance department once my withdraw was approved. The time frame they gave for being a crypto withdraw was 2-3 days. I did receive the email advising me they made a partial payment and I did receive the payment. I then had to go and make another withdraw request and start the process over. Again 2-3 days, and again another partial payment. I made my final withdraw request except this time it has been 5 business days and I am being told the finance department is busy and to hold tight. The first payment was $400, the next $350, and now I am waiting for $500. This has been going on 3 weeks and I'm not sure when I will receive the last withdraw or if I will receive another partial payment and need to make another request.
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variety of games
always able to reach customer service via chat
split winnings into multiple withdraws
must resubmit for withdraws when only receiving partial payments, which starts the waiting time all over
Large selection of games, good interface, it seems that you can play longer than in other casinos for the same funds (higher Rtp). Support always helpful. Kyc a bit too long but that's the case in average casinos. The first withdrawal of a small amount was successful. We'll see how it goes. For my part, I recommend the casino. I would like to emphasize that I did not use any bonuses. I don't know how they work here.
Duży wybór gier, dobry interfejs, wydaje się, że da się pograć dłużej niż w innych kasynach za te same środki (wyższe Rtp). Support zawsze pomocny. Kyc nieco za długie ale tak w średniej kasyn. Pierwsza wypłata niedużej kwoty udana. Zobaczymy jak dalej. Z mojej strony polecam kasyno. Zaznaczam, że nie korzystałem z żadnych bonusów. Tu nie mam wiedzy jak działają.
So i made a withdrawal of R1600 on Wednesday which i haven't received even now. I just don't understand y their withdrawals take this long really. As for the casino games im still I'm still really impressed. He enjoyed every last minute on their site. Im just a bit uneasy simply because I've had a bad experience with another casino(slotventura) licensed by that caracoa board in regard to withdrawals so until then I'm still loving this site.
Step right up, step right up! Gather 'round, ladies and gentlemen, for the most wondrous, most thrilling, most exhilarating spectacle in the realm of online gaming! Feast your eyes upon Joya Casino, the crowning jewel of crypto casinos, unparalleled in its grandeur! Let me tell you, it’s simply magnificent! In terms of boosts and bonuses, there’s nary a rival. Nobody’s ever seen the likes of it. The offers are truly astonishing—phenomenal, my friends. Those other so-called casinos? Merely pretenders, mere charlatans. Casinos in name only. Deranged losers, each and every one.
Behold the bounty of perks! Their terms? None can compare. Fair, clear, and crafted with YOU in mind. Believe you me, there’s nothing like it in the wide, wide world. And the games? Oh, the games! A vast collection from countless esteemed providers, an endless cavalcade of delights. A veritable treasure trove of entertainment awaits. You’ll be spinning, winning, and grinning with unbridled glee.
And let us not forget their hosts, dear patrons. Available day and night, night and day, 24/7! The friendliest, most obliging hosts you ever did meet. In terms of service, none can rival. They’re there to ensure your pleasure, to treat you like the royalty you are. And the VIP perks? Nothing short of a spectacle. A cornucopia of benefits to keep you in the game, feeling like a million dollars.
I have big, strong whales come to me and say, "Sir, with tears in their eyes, Joya Casino is the finest thing that’s ever graced our lives." These are wealthy men, folks. Millionaires! Real winners! And they won’t play anywhere else now that the secret’s out. Can you fathom it? Tears in their eyes! It’s truly extraordinary. Everybody’s abuzz about it. True gambling satisfaction awaits at Joya Casino. It’s all about joy, excitement, and the thrill of victory. So, what are you waiting for? Step into the fantastical!
Chats and emails are accepted, but no reply is received. Withdrawals are canceled for no reason. It smells the same as the scam casinos I've encountered recently. It's better not to get involved. I gave up $500 I tried to withdraw
I couldn’t get the slider to go over any lower, but it should be the worst possible score they could get, every single time I was invested in the game and it was going into the features it would cut off and logged me out and then you can’t get back to the games. I lost $200 there but I should’ve definitely won. Had they not and then they on top of that they jumble up the games every time you try and refresh so you can’t even get back to the game that you were just winning and where your feature is going on and you can’t go to your history and get back to the game, it is a sham and a oh my God I am furious. Do not go there. It is rigged AF like technically.
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None zero
Zip zilch
Everything
Cheating
Shutting your games down When features hit
Logging you out when you’re winning
Jumbling up the game so you can’t get back to the one you were just winning
No way to get back to the games that you were winning on
I really liked this site until I had some problems. The tournaments were very interesting and included a lot of my favorite machines. I also like the free spins that you get when you make a deposit.
However, now I am questioning the way the screening department of this site handles things. The other day, I made a rare big win (16,000 JPY → 200,000 JPY) and applied for a withdrawal. Then, a message appeared on the withdrawal screen saying that I needed to submit "required documents", so I followed the instructions without applying. At that time, I attached a screenshot of Vegawallet (because the deposit method was Vegawallet) and waited for a response from support.
That evening, support contacted me and asked me to submit documents for Ecopayz (now Payz). I had an Ecopayz account before and had made deposits and withdrawals, but last year I had it closed because I no longer used it. At this point, I simply replied, "I don't have an Ecopayz account." I added, "How can I submit documents if I have closed my account and don't have one? This time I'm depositing money through Vegawallet, so Ecopayz is not relevant, right?" At this point, support said, "I'll check with the screening department," and the email ended.
A few hours later, support said, "We don't need any Ecopayz documents, but please submit documents that can verify the source of funds." I am self-employed, so I don't have a pay slip. Instead, I attached and submitted PDF documents from my bank (my most recent deposit and withdrawal details and transaction details for the past three months).
The next morning, I woke up and at 1am, support told me to submit other documents that could verify the source of funds deposited in our casino. They also said, "The documents you provided do not verify your balance or name." I couldn't understand this at all because my name and balance were clearly displayed on the transaction statement. Furthermore, I did not deposit funds into this casino from a bank, but from Vegawallet. I had deposited funds into the casino a long time ago by bank transfer, but the data was too old to remain. I didn't feel like asking questions because I didn't know if this data was necessary or not, and I didn't think they would understand my language.
After that, I attached all of my Vegawallet deposit and withdrawal history in PDF format and submitted it, and 20 hours later I received a response saying, "Please provide documents that can verify the source of funds." At this point, I no longer understood the meaning of "source of funds." What on earth does this casino want to know about me?
The same email said, "It's okay to submit images of tax returns or invoices/receipts," so I took pictures of the two types of receipts and the notification with my camera, attached them, and submitted them. Why do I have to expose so much personal information?
15 hours later, after what must have been countless exchanges, I finally got a reply: "I'm sorry to trouble you, but could you please explain your source of funds in more detail? For example, is there anything else besides your salary?" I tried to suppress my anger and remain calm.
And then I sent the following: More detailed explanation of funding sources → "Casino funds come mainly from savings. I have selected 'Savings' in my profile. Would a bank balance certificate or history not be acceptable? Balance certificates can be in English. I can also show you the history for the past two years in PDF format. To begin with, I don't know what to write in the detailed explanation of my funding source. What do you want to know? Also, why do I have to submit so many documents? In my last email, I was told that tax receipts are OK. I think you understood from the last document that I have paid both prefectural and property taxes. I didn't think it would be this difficult. I really like this site, so I'm disappointed. I hope you'll approve it." I also sent the following message in English.
This happened around 5pm this evening. It's now been six hours and still no response. No matter what I submit or what I write, I just feel like I'm repeating the same thing over and over again.
I never thought I would have such a hard time. I've played on many sites, but this is the first time I've ever had this happen. There was one time on another site where I violated the rules and had my winnings confiscated, but that was my mistake. However, this time I followed the rules properly and played well. I didn't make repeated deposits and withdrawals with small turnovers.
I just hope that healthy users will respond in a healthy manner. This is turning into a long post. Thank you for reading. My frustration has been relieved a little.
Hello, dear player! Thank you for your kind words about our casino. The work of our team is focused on the comfortable pastime of players on our site, so we have a large and constantly growing game and providers list, fast payouts and nice bonuses for both new and regular players.
Best regards, Izzi Casino!
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Online casino reviews by experts and casino players
On this page, you can find an overview of the top-rated online casinos according to our own dedicated casino review team, as well as according to members of our community, who have the option to submit their casino reviews and ratings here on Casino Guru.
At the top, you will see a section with the best online casinos according to us, evaluated predominantly based on the Safety Index, which reflects the casinos' fairness and safety, as well as other criteria.
Underneath, you will see a section with casinos ranked on their User feedback, which is a score we calculate based on reviews and ratings submitted by members of our community. Underneath, you can browse all user reviews submitted on Casino Guru and learn more about any casino in our database.
Alternatively, keep reading below to learn how we review and rate online casinos, as well as how we collect and treat reviews submitted by other players.
Online casinos reviewed and rated by Casino Guru experts
We review and rate all online casinos that we discover on the internet, regardless of whether they like our review or not. Thanks to this, you will find a review of virtually all casino sites on Casino Guru, helping you discover important information about any casino before playing.
We focus predominantly on the casino's safety and reliability, so that we can help you choose top online casinos that will pay out your winnings without any issues and will not try to take advantage of you in unfair ways.
Clicking the 'Read Review' button will take you to the casino's detailed review, in which you can learn everything you need to know to decide whether you should play there or look for a better online casino. In the detailed review you will find:
The casino's Safety Index calculated based on our review
The casino's pros and cons, as well as some interesting facts about it
The casino's bonuses
Supported languages
Available games
Supported payment methods
The casino's user reviews by members of the community
Detailed explanation of the casino's Safety Index
Forum discussion about the casino
Information about other casinos related to the one you are viewing
Independent casino review and rating team
Our casino reviews are conducted by an independent casino review team with more than 15 members, whose sole responsibility is collecting information about all casinos on the internet and evaluating them based on the collected data.
Thanks to this, our reviews of online casinos can remain impartial and provide great informational value, as our casino reviewers can focus solely on creating reliable reviews and nothing else.
Objective casino review methodology
The casino review team follows a data-driven methodology, according to which they gather the available information about each casino. The collected data is then used to calculate the casino's Safety Index.
Here is an overview of the factors considered in our casino reviews, which go into calculation of the Safety Index:
Casino size – The size of a casino, expressed as its revenues or its number of players, is one of the most important factors. The quality of many big casinos with big revenues has been proven by time and a large number of players. Additionally, their large revenues enable them to pay out big wins without any issues, while smaller sites can struggle because of their worse financial situation.
Complaints submitted by players – Players often complain publicly about online casinos that treat them in an unfair way or try to scam them. We take these complaints into account, deducting points from the casino's Safety Index for each justified unresolved complaint. Considered complaints include those from our own Complaint Resolution Center, but also complaints collected from other relevant websites.
Unfair practices and rules – If we find that a casino has fundamentally unfair rules in their Terms and Conditions or treats players unfairly, we deduct points from its Safety Index. If there are any, the casino's unfair clauses and practices are listed in its detailed review, specifically in the 'Safety Index explained' part.
Positive qualities – In relatively rare cases, we also add points for some positive qualities, for example for having an established network of brick-and-mortar venues or going above and beyond in terms of resolving player complaints.
Related casinos – Other casinos that have a relationship with the casino also influence its review. This influence can be either positive or negative, depending on relevant qualities of the related casinos, and its size depends on the strength of the relationship between casinos.
Unlike our expert reviews, the ones submitted by players come in many shapes and sizes. While there is only one Casino Guru review and rating for each casino in our database, some casinos have hundreds of user reviews that range from terrible to amazing.
When reviewing a casino, users can submit a rating on a five-point scale from Very negative to Very positive, which is very similar to a classic scale from one to five stars.
To make things easier, we calculate an overall User feedback score that ranges from Terrible to Excellent. This should get you an overview of the casino's qualities – as expressed by other player – and make it easier to compare the User feedback of two casinos. However, to get the full picture, we recommend reading the reviews and seeing what players like and dislike.
Note: We only calculate the User feedback score that have received at least 15 reviews from players. We have decided to do this, because we believe that a smaller number of reviews is too low of a sample to base any comprehensive score on, and we wanted to avoid portraying casinos with only a few reviews too positively or negatively.
Things to watch out for when reading user reviews
When reading user reviews and comparing the User feedback score, there are some things you should keep in mind, as they can skew the ratings in a positive or negative direction:
Many online casino players submit a negative review when they are angry with the casino, for example when they feel like they should be winning more than they are. There is a high number of negative reviews of many casinos because of this, which push their overall scores down.
On the other hand, some casinos consider their User feedback score on Casino Guru important, which is why they try to improve it, for example by asking their players to submit a positive review. We are doing our best to detect this and account for it, but these practices may have a positive effect on the User feedback score of casinos that do it.
As you can see, these two effects generally work in opposite directions, so they may cancel out for some casinos, but they can affect the User feedback score of some, too. That said, with how we collect the reviews and work with them, we believe that our User feedback score will give you a good idea of how players view a specific casino.
Finding the best reviewed casino
When selecting a casino to play at, you can look at our expert reviews or on reviews submitted by players. Or, ideally, you can look at both.
There are casinos that have a high Safety Index calculated based on our review process and a low User feedback score, and vice versa. This is because our evaluators and casino players generally look at different things when reviewing and rating a casino.
Our reviews
Our casino reviewers focus on fairness and safety. We want to make sure that any casino we recommend will treat players well and create a fair environment for them, without any significant unfair rules or other negative qualities. Fairness and safety are the top priority for us.
User reviews
Players rate and review casinos based on their personal experience, which may have been both positive and negative. As each of us focuses on different aspects, some reviews may be based on whether we have won or lost, whether we have communicated with a nice or unpleasant customer support representative, or many other things.
This is why individual reviews tend to be all over the place, but they can give you a great overview of which positive or negative things players experience at a casino.
Therefore, the best thing to do is to choose a casino with a high Safety Index, which also has good user reviews that praise things you want from an online casino. If you find such casino, it should be a great fit for you.
Note: If you are new to online gambling in general, we recommend you read our article on how to choose an online casino, in which we go over factors you should consider in detail.
Emphasis on responsible and safe gambling
It is extremely important to approach online gambling in a safe and responsible way. To prevent falling victim to gambling addiction, we recommend you read our article on how to gamble safely. Our section about responsible gambling and problem gambling help also contains other helpful articles about gambling addiction and other related topics.
We have already started collecting information about responsible gambling options – such as self-exclusion, betting limits, reality checks, and more – available at individual online casinos. However, because of the vastness of our database, we do not have the data collected for all casino sites. Once we have it, we will include this information in our review of each casino.
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