Lucia's work in Casino Guru is often praised for her attention to detail, updating our casino database and making sure players complaints are properly tended to. With a degree in mass media communication, she is reaching her full potential as a casino analyst and complaint specialist here at Casino ...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Lucia S.
Author
Lucia Stan
Casino Analyst & Complaint Specialist
Lucia's work in Casino Guru is often praised for her attention to detail, updating our casino database and making sure players complaints are properly tended to. With a degree in mass media communication, she is reaching her full potential as a casino analyst and complaint specialist here at Casino ...
Fast withdrawal processing based on players experience
Quick registration with only basic information
Extremely long and confusing verification process
Not all of the terms and conditions are translated to the language option provided on the website
Many unresolved complaints
Casino screenshots
In-depth review
Our expert casino review team has carefully analysed 1xBet Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. With an Above average Safety Index of 7.5, 1xBet Casino is a decent choice for players. There are safer casinos out there, but this one holds up well. Read on in our 1xBet Casino review to find out whether this casino is a good fit for you.
Is 1xBet Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of 1xBet Casino, we thoroughly read and reviewed the Terms and Conditions of 1xBet Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
According to our approximate calculation or collected information, 1xBet Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find 1xBet Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in 1xBet Casino having a Safety Index of 7.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
T&Cs of 1xBet Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 1xBet Casino to be mostly fair.
Note: Read through and explore our specific findings from the T&Cs check here.
1xBet Casino player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 49 complaints about this casino in our database. Because of these complaints, we've given this casino 30,657 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of 1xBet Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Judging by the 67 user reviews given to 1xBet Casino, it has a Bad User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
1xBet Casino company information and licenses
1xBet Casino belongs to Caecus N.V. and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.
1xBet Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The table below lists the language options at 1xBet Casino.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
Russian
German
Finnish
Swedish
Italian
Bulgarian
Korean
Danish
Greek
Serbian
Ukrainian
French
Mongolian
Arabic
Chinese
Uzbek
Albanian
Kurdish
Bengali
Azerbaijani
Bosnian
Estonian
Georgian
Hindi
Hebrew
Hungarian
Croatian
Indonesian
Armenian
Icelandic
Central Khmer
Lithuanian
Kazakh
Macedonian
Latvian
Burmese
Malay
Nepali
Norwegian
Polish
Filipino
Romanian
Somali
Slovenian
Tamil
Swahili
Tajik
Thai
Turkish
Vietnamese
Urdu
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is something we value highly, as it can help you sort out any issues at 1xBet Casino. This includes potential difficulties with your account, withdrawals, and more. According to our tests and collected information, 1xBet Casino has an average customer support.
1xBet Casino casino games and slots
You can play these types of games at 1xBet Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 229 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Rival, Big Time Gaming, Playson, iSoftBet, Amatic, Ezugi, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Genesis Gaming, Belatra Games, MrSlotty, Ho Gaming, Greentube, Arrow's Edge, Aiwin Games, Sneaky Slots, Aspect Gaming, GMW (Game Media Works), Boldplay, Turbo Games, Macaw Gaming, Slotopia, Phoenix7, RFranco Games, Amigo Gaming, Elbet, ElCasino (TVBET), Helio Gaming, NEMESIS, iMoon, Urgent Games, Shacks Evolution, Spinthon, Reevo, King Midas (Kingmaker), PLAYHUB, Mascot Gaming, Pegasus, Spinoro, Amusnet, Givme Games, Creative Gaming, AdvantPlay, Atomic Slot Lab, TVBet, Slot Factory, Live Games, HeronByte, 100HP Gaming, Slotoland, Fa Chai Gaming, Caleta Gaming, Astriona, AGT, AvatarUX, Live88, Esa Gaming, 3 Oaks Gaming, LiveG24, CT Interactive, Amarix, Winfinity, SimplePlay, Tornado Games, Playnetic, Amazonia Studio, Smartsoft Gaming, Formula Spin, Swintt, Fast Live Game (FLG), imagic, Skillzzgaming, BF Games, XGG, Gamomat, Expanse Studios, Bunfox, Charismatic, Radi8, TrueLab Games, FastSpin, NowNow Gaming, Dragon Gaming, Vivo Gaming, Zeus Play, Salsa Technology, Oryx Gaming, Raise Gaming, VoltEnt, Worldmatch, Leap Gaming, Arkana Gaming, Zephyr Slots, Arisen Gaming, Naga Games, Espresso Games, Vizy games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Fazi, YGR Gaming (Yes Get Rich), LottoInstantWin (LiW), Superlotto Games, Zitro, Air Dice, Kalamba Games, Popiplay, GrazGame, Blaze Gaming, Playzia, InOut, The Better Platform, Thunderspin, TopSpin Games, Funky Games, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, XPG (xprogaming), Pixmove, Fantasma Games, Platipus, Concept Gaming, Altente, Indigo Magic, Lucky Streak, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, Betixon, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Mobilots, Golden Race, Galaxsys, Revolver Gaming, Triple Profits Games (TPG), Maxxi Labs, Aura EGaming, JACKTOP Live Dealer, PG Soft (Pocket Games Soft), Holi, MGA, NardsClub, Skywind Group, Spinocchio, Bigpot Gaming, Peter & Sons, F*Bastards, Highlight Games, Provably Fair Games, CQ9 Gaming, 1xGames, Nextspin, Platin Gaming, Spin Fury Gaming, LAMBDA gaming, PlayAce, Qora Games, Excellent Reel, Enrich Gaming, ABX Play, DLV, Champion Studio, Onlyplay, PlayStar, Lucky Monaco, Nucleus Gaming, Gaming Corps, Penguin King, FunTa Gaming, Gamebeat, CAPECOD Gaming, Hölle games, SlotMatrix, GameTimeTec, Live Vegas, PoggiPlay, Winspinity, Mega7, NGM Game, 1spin4win, Zillion Games, Betradar, Apparat Gaming, Gambit, Incubatrix, Manna Play, PatePlay, EGT Digital, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Atlas-V, Ruby Play, Orbital Gaming, Via Casino, Ka Gaming.
Bonuses and codes offered by 1xBet Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from 1xBet Casino:
100% up to €300 and 30 extra spins
50% up to €350 and 35 extra spins
25% up to €400 and 40 extra spins
25% up to €450 and 45 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Read more
Read less
Company info
Owner
Caecus N.V.
Operator
Caecus N.V.
Established
2007
Estimated annual revenues
> $100,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 37 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Warning:Casino uses unreasonable excuses not to pay out winnings
This casino seems to be looking for any excuse not to pay out players' winnings. If you decide to play at it, make sure you do not break any rules, even unknowingly or by mistake. More details here
Important:
Access from Ohio blocked, VPN forbidden
The casino blocks access of users with IP addresses from Ohio and it forbids the usage of VPNs. Thus you very likely won’t be able to play at this casino from Ohio.
Unfair terms and conditions
Players claiming one too many bonuses risk losing their winnings
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Show full rule and our analysis
Complaints about 1xBet Casino
All(450)
Opened(32)
Unresolved(11)
Resolved(118)
Rejected(289)
Player's account is restricted and funds are confiscated.
Player’s deposit is delayed.
Player's withdrawal is delayed.
Player’s account is closed and funds are confiscated.
Disputed amount: ৳285,245
Player's withdrawal is delayed.
Player's account is closed and funds are stuck.
Player's account has issues with delayed cashback.
Player's deposit has not been credited.
Player's withdrawal has been delayed and funds are missing.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at 1xBet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real GamesCertified
Verified by Gamecheck
Active SEAL Member
A selection of games from multiple game providers has been checked and NO fake games have been found.
Players enjoyed the game variety, particularly live casino options and graphics, though 8 reported low returns and freezing despite 22 positive reviews.
Casino Bonuses
1xBet Casino bonuses
Browse all bonuses offered by 1xBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that 1xBet Casino does not offer any bonuses to players from your country.
Summary of player reviews
Guru AI
Bonus experiences were balanced with 8 positive and 8 negative comments. Players liked promotions, but some struggled with unlocking them and found ads intrusive.
Payment methods
Payments
Browse an overview of payment methods supported by 1xBet Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment experiences showed 17 positive comments against 28 negative ones. Players appreciated convenient deposits, but many reported withdrawal issues.
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
55 languages
EnglishChineseFrenchGermanItalian
50 more
All languages (55)
English
Chinese
French
German
Italian
Russian
Spanish
Albanian
Arabic
Armenian
Azerbaijani
Bengali
Bosnian
Bulgarian
Burmese
Central Khmer
Croatian
Danish
Estonian
Filipino
Finnish
Georgian
Greek
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Kazakh
Korean
Kurdish
Latvian
Lithuanian
Macedonian
Malay
Mongolian
Nepali
Norwegian
Polish
Portuguese
Romanian
Serbian
Slovak
Slovenian
Somali
Swahili
Swedish
Tajik
Tamil
Thai
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Average
Average response time: Instant
Based on 9 tests
Date and tester
Response time
Rating
17 Mar 2026
Lucia S.
Instant
Average
05 Aug 2025
Silvia S.
Not measured
Average
02 Jun 2025
Zuzana C.
Not measured
Good
06 Nov 2024
Silvia S.
Not measured
Average
29 Dec 2023
Endri K.
Not measured
Average
05 Dec 2022
Michaela S.
Not measured
Average
02 Dec 2022
Michaela S.
Not measured
Average
19 Jul 2021
Maria P.
Not measured
Average
23 Jul 2020
Zuzana R.
Not measured
Average
Summary of player reviews
Guru AI
Most feedback on customer support was negative, with 28 issue reports contrasting with 9 positive experiences when problems were resolved.
User reviews
User reviews of 1xBet Casino
This is a place to share experience with 1xBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Bad
Rated by 67 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
A diverse game selection and generally positive website experience stand out, though these are offset by concerns. Payments and customer support, however, appear to be significant areas for improvement based on user feedback.
Casino Guru
We want players to understand gambling.
Browse user reviews
All
Bonuses (17)
Support (38)
Games (36)
Payments (47)
Verification (14)
Website and app (18)
• 2 weeks ago
I am a Silver VIP player. My account has had 10,437.4 BDT in VIP Cashback ready to collect. Every attempt to claim gives an error stating 'Maintenance underway, please try later,' and the section has now gone to 'Unavailable'. In-app support provides no resolution timeline or manual intervention. I have emailed formal escalations to info-bn and administration without immediate credit. I expect the technical/finance team to manually credit my 10,437.4 BDT to my main account balance immediately.
VIP Cashback Stuck
• 3 months ago
Very poor customer service and no responsibility for responsible gambling. I activated a 100 KES deposit limit as part of the casino's responsible gambling tools. Despite the limit being active, I was still able to make deposits above the limit. I reported the issue immediately through both live chat and email, but I did not receive a proper explanation or an effective solution. My chats were repeatedly ended, and my emails have not received a meaningful response. In my experience, 1xBet has failed to take responsibility for a malfunction in its responsible gambling tools. When a player sets a deposit limit, the casino should enforce it. Instead, I was allowed to continue depositing, even after reporting the issue. I am very disappointed with how my case has been handled and cannot recommend this casino based on my experience.
responsible gambling.
Very poor customer service
• 6 months ago
Complaint Update for CasinoGuru (English): "I want to provide a full update on my situation and express my deep frustration. I have been struggling with this issue for over 7 days. During this entire week, the casino ignored my emails, provided no clear answers, and left me in total silence. It is shocking that only AFTER I filed a complaint here on CasinoGuru, the casino suddenly became active. Today, for the first time, they actually called my phone from a Czech number and started responding to my emails. It is sad that a player has to go through a week of suffering and seek help from third-party platforms just to establish basic communication with a casino. I cannot help but wonder: is this delay happening because I have a significant balance of around $1,200 - $1,500 in my account? Why does it take an international complaint to get a simple 2FA issue looked at? I am tired of running in circles. Today, thanks to CasinoGuru, I finally have some hope. I have re-submitted all the requested documents, including the transaction hash and mobile operator confirmation, which they accepted as an alternative. I am deeply grateful to this platform for being the only real 'protector' of players. I will keep you updated and let you know the moment they finally resolve this, but as of now, despite all my efforts and your intervention, the 2FA is still not disabled. I hope this nightmare ends today."
good
bed
1xBet Casino
Thank you for contacting us, your feedback is extremely valuable to us. Now let us look at how we can fix your issue.
• 6 months ago
I had my account verified already and withdrawed 340€ before, after I deposited 100€ and won 218€ they refused my withdrawal. After I contacted live support I experienced the most rude customer service out of all casinos I played.
most rude customer support ever
they don't pay out if you keep winning
1xBet Casino
Hello. Thank you for your review. We always appreciate constructive criticism, and your comments will definitely help us become better!
• 7 months ago
I deposited money and played. They asked me to send documents via email, which I did, but I never received a response. I went to the chat and they said the same thing again. I told them I already sent the documents, sent them again, and they still never replied. The last thing they told me in the chat was that they wanted my bank statement to see my deposits, which is illogical because I deposited through Binance. Obviously, those transactions won't appear in my bank statement. I lost $471 to these thieves.
Deposite jugué, me pidieron documentos que enviara por un correo mande, nunca recibo respuesta, voy al chat dicen nuevamente lo mismo les digo que ya envié, vuelvo a mandar nunca me responden. Lo ultimo que me dijeron en el chat que quieren mi extracto bancario para ver mis depósitos algo ilógico porque deposite por binance, obviamente en mi banco no saldrán esos movimientos, 471 dólares perdidos con estos ladrones
Nothing good
Nada bueno
They don't pay, they steal the money
No pagan se roban el dinero
1xBet Casino
Hello,
We would like to emphasize that we always treat our players with great respect and we are always only for fair and transparent play.
If you have any problems, please contact us at complaints@1xpartner.com, providing your player ID and tell us more about your problem.
We will do our best to help you.
• 8 months ago
It's the worst. They delayed my withdrawal when I used it, and when I deposited close to 100 million won on the site, they didn't want to withdraw a mere 1 million won, so they refused to let me withdraw it and told me to bring a doctor's diagnosis saying I'm not a gambling addict. ㅋㅋㅋㅋㅋㅋㅋ It's not just a few thousand people on a major site, but I'm a regular, and this is the first time I've seen them eat 1 million won. Tsk tsk
최악입니다 쓸때도 출금 늦게해주더니 사이트에 1억 가까이는 꼬라박았는데 고작 백만원을 출금해주기 싫어서 출금안해주고 도박 중독이 아니라는 의사진단서 가져와라 ㅇㅈㄹ ㅋㅋㅋㅋㅋㅋㅋ 메이저 사이트가 몇천도 아니고 단골한데 백만원 먹튀는 첨보네 ㅉㅉ
No withdrawal
출금을 안해줌
1xBet Casino
Hello!
Thank you for reaching out to us! If you are a 1xBet user and have encountered any controversial situation, please describe it in more detail and indicate your gaming ID.
Contact email: public.relations@1xpartner.com. We will carefully check all the information and get back to you with an answer.
We are waiting for your letter! Looking forward to your message.
• 8 months ago
They are lying I withdrawed money, acc shows it's already cashed out but the bank is saying that nothing was sent on this account, no transfer. this is casino of frauds.
Nothing to like here honestly. At first the site looks ok and simple, but that’s it, no real positives after that
1xBet Casino
Hello! It is very upsetting indeed. We recommend that you contact the BC Support Service by email and describe the issue you've faced in more detail. They will definitely help you!
• 9 months ago
The company closed my account after depositing 70,000 EGP" • "No response for weeks" • "Possible unlicensed operation under new CGA structure"
1xBet Casino
Hello,
We would like to emphasize that we always treat our players with great respect and we are always only for fair and transparent play.
If you have any problems, please contact us at complaints@1xpartner.com, providing your player ID and tell us more about your problem.
We will do our best to help you.
• 1 year ago
I've been losing money on 1xbet for three deposits, and I was finally able to withdraw it after the third. I received the first withdrawal in 10 minutes. However, I haven't received the second withdrawal for over 28 days. I'm having a hard time. I haven't made any bad bets or misbehaved, but 1xbet won't pay me. Customer service says the withdrawal will be processed soon and that I should wait. The withdrawal was already approved. However, I've waited 24 hours and still haven't received the money. When I contacted them, they told me to wait another 48 hours and promised it would arrive within that timeframe. Now, 672 hours (28 days) have passed, and they're still making me JUST WAT through customer service and lying about contacting the relevant department.
I requested a withdrawal via mobile wallet, and they initially said they'd already paid the money and that there was a problem with my mobile wallet. However, by then, I had already processed several other transfers via my mobile wallet. When I told them, they changed their story and lied again, saying the payment was being processed.
And now they're telling me to wait 28 days. No matter how many times I ask why the withdrawal is delayed, they won't tell me anything and just tell me to wait another 28 days. This is a complete disregard for the customer and a complete rip-off.
I can't understand this behavior. It's truly infuriating.
And Time was gone.... Finally today is over 28days. They didn't give me my money as i expected.
design many games
Withdrawal delay problem is very serious
Customer center's response to withdrawal delay is consistent - just wait.
1xBet Casino
Hello,
We completely understand how frustrating a delay in withdrawals can be.
Once the withdrawal is approved on our end, the process is then managed by the payment system/ issuing bank, which may take anywhere from 1 minute to 7 banking days. Our specialists are doing everything possible to expedite this process and ensure prompt receipt of funds.
If the funds have not been credited to your account within 7 working days, please contact our support on the website or app and provide the withdrawal details. Additionally, send your request to our email: complaints@1xpartner.com. We will take it under control and try to assist you as quickly as possible.
Let us know if you have any additional questions in the meantime.
• 1 year ago
I wish to file a formal complaint against 1xBet for the following reasons: *Customer service via chat is very unpleasant: agents speak badly to customers, sometimes disrespectfully, and deliberately block the discussion. *There is total negligence: players are treated badly and no serious assistance is provided. *The notifications sent by 1xBet are misleading: they advertise bonuses or gifts that you never receive, and even when they are credited, they do not work. *The procedures are opaque and deliberately complicated, making any claim very difficult. *There is no one really competent to contact. Finally, *personal information was disclosed, which is an extremely serious offense. I believe these practices disrespect both players and the rules of a reliable service. I request Casino Guru to review my situation and intervene with 1xBet to ensure my rights are respected and these issues addressed. Thank you in advance for your help.
Je souhaite déposer une plainte officielle contre 1xBet pour les raisons suivantes : *Le service client via le chat est très désagréable : les agents parlent mal aux clients, parfois de façon irrespectueuse, et bloquent volontairement la discussion. *On constate une négligence totale : les joueurs sont mal traités et aucune assistance sérieuse n’est apportée. *Les notifications envoyées par 1xBet sont mensongères : elles annoncent des bonus ou des cadeaux que l’on ne reçoit jamais, et même lorsqu’ils sont crédités, ils ne fonctionnent pas. *Les procédures sont opaques et volontairement compliquées, rendant toute réclamation très difficile. *Il n’y a personne de réellement compétent à qui s’adresser. Enfin, des informations *personnelles ont été divulguées, ce qui est une faute extrêmement grave. Je considère que ces pratiques ne respectent ni les joueurs ni les règles d’un service fiable. Je demande à Casino Guru d’examiner ma situation et d’intervenir auprès de 1xBet afin que mes droits soient respectés et que ces problèmes soient pris en compte. Merci d’avance pour votre aide.
Scam
Escroquerie
1xBet Casino
Dear Puma666,
Thank you for sharing your feedback with us. We are very sorry to hear about your negative experience and we sincerely apologize for any inconvenience caused. Please be assured that we take such concerns very seriously. We never intend to mislead our players or provide an unsatisfactory level of service. Your comments have been forwarded to the relevant departments for review.
Regarding your concern about personal information, we would like to emphasize that 1xBet strictly complies with all applicable laws and regulations on the confidentiality of personal data. You can review our rules on this matter in Section 29 of our Terms and Conditions. If you believe there has been a breach, we kindly ask you to provide more details (such as your account ID or the specific case) at security-en@1xbet-team.com, so that our Security Department can immediately investigate.We value your trust and will do our best to address your concerns as quickly as possible.
Best regards, 1xBet Team
• 1 year ago
They closed my account, including the deposited amount, claiming it was due to multiple accounts. But I definitely do not have any other account. id:1154480481
nothing
they dont pay
bad support
1xBet Casino
Hello sujan86,
Thank you for reaching out! It is important for us to emphasize that our main objective is to adhere to the gaming policies that preserve the environment of fair play and safe gambling and our players' security. In this situation, our Security department conducted a detailed investigation and found that you have multiple accounts, which is strictly prohibited by the Rules.Due to our Terms and Conditions, multiple account registration is considered a violation and is against the rules of the players' community as well as the Rules of the Bookmaker Company. To ensure clarity and fairness, our company rules are presented to all customers before registration, which can help our customers make informed decisions. In case the customer needs to revisit these guidelins, the complete information in the 'Rules' section on our website.Due to the current situation, we regret to inform you that the accounts will stay blocked. If you have any other questions or queries, feel free to contact us via our support email, the address of which can be found in the contact section.
• 1 year ago
My 450,000$ is still locked After 3 months of submitting appeals everywhere , they still refuse to verify my account and pay me . Stay away from 1xbet at all cost
• 1 year ago
Initially, I appreciated the wide variety of games, user-friendly interface, and convenient deposit methods (Interac e-transfer) offered by 1xBet. Unfortunately, things quickly turned negative when I attempted to withdraw my winnings of $2,995.56 CAD.
My account was unjustly blocked under false accusations of multi-accounting, despite providing all requested verification documents multiple times. 1xBet refused to provide credible evidence supporting their claims. Even after escalating my issue through AskGamblers, 1xBet explicitly refused to cooperate, resulting in my complaint being closed unresolved.
I strongly caution others—1xBet has proven untrustworthy and uses unethical tactics to avoid honoring legitimate withdrawals.
Good game variety
Attractive betting markets
Easy and convenient deposits via Interac e-transfer
Account unfairly blocked
Withdrawal of $2,995.56 CAD unjustly refused
False accusations of multi-accounting without proof
Poor customer cooperation and communication
Unethical delay tactics
1xBet Casino
Dear user,
Thank you for your feedback.
We regret that your experience did not meet expectations and understand how concerning this situation must be. Please note that account restrictions are only applied after a thorough investigation by our Security Department, and always in accordance with our Terms and Conditions.
We acknowledge your efforts in completing the verification process and apologize if the communication fell short. However, due to confidentiality protocols, we are unable to publicly share specific evidence regarding such investigations.
If you believe there are still grounds for review, we encourage you to contact security-en@1xbet-team.com from your registered email, referencing your case and AskGamblers ticket for reevaluation.
We appreciate your understanding and thank you for bringing this to our attention.
Sincerely, 1xBet Support Team
• 1 year ago
I recently experienced a significant issue with 1xBet regarding a deposit I made. Despite following all the required steps and providing all necessary documentation, my problem remains unresolved after 23 hours of back-and-forth communication with their support team.
Here’s a summary of what happened: 1. I made a deposit, but the funds did not appear in my account. 2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details. 3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything. 4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline.
I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.
I urge 1xBet to: - Resolve this issue immediately. - Improve their customer support system to avoid such delays in the future. - Provide clearer communication and realistic timelines for issue resolution.
Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.
1xBet Casino
Dear user,
Thank you for providing detailed information about your issue.
In this case, we recommend that you contact our **live support chat** or send an email to the appropriate support department to follow up on your deposit status. Please make sure to provide all relevant details, including:
- Your **account ID**. - The **date, time, and amount** of the transaction. - The **payment method used**. - A **screenshot or photo of the payment receipt**, clearly showing the date, time, amount, sender’s account number, and recipient’s account number.
Please be aware that processing deposits can sometimes take up to **24 hours**. In rare cases, if there are technical issues on the payment system's side, the process may take up to **7-14 business days**.
If the transaction was made using **cryptocurrency**, kindly provide the **transaction hash** along with the screenshot. If you have already contacted our support and not received a response, we recommend you keep following up with the support team via chat or email.
We appreciate your patience and cooperation.
Best regards, The 1xBet Team.
• 1 year ago
They blocked my account without any reason and without explanation, when I contacted support they only said that they reserve the right to prohibit bets without giving any explanation.
Bloquearon mi cuenta sin ninguna razón y sin explicación, al contactarme con el soporte solo dicen que se reservan al derecho de prohibir apuestas sin dar ninguna explicación
Account blocked
Bloquean cuenta
1xBet Casino
Dear User,
We do not block accounts without a valid reason. In previous cases, the Security Department has conducted thorough investigations into suspicious accounts, which are always notified before being blocked due to violations of the betting platform's rules.
If you have any concerns regarding your account, we recommend that you contact the Security Department for further clarification.
Best regards, The 1xBet Team
• 1 year ago
ID account : 212327455
This website has demonstrated unprofessional and unfair behavior towards its users. I have submitted all the required documents, including official document photos, my bank statement, and my Skrill account details. However, instead of resolving my issue and paying me the money owed, they fabricated illogical excuses and made baseless accusations.
I have been accused of hacking accounts and breaking laws, which is completely unreasonable. The matter escalated to the point of being threatened with accusations of financing terrorism and filing a case with the international law enforcement agency (Interpol) simply because I won $1,400.
Such actions can only be described as violations of integrity and credibility. This website exploits its power to threaten users and prevent them from standing up for their rights.
The support team is not responding
Closing accounts without justification
1xBet Casino
Dear Player,
We regret what has happened. In any case, if you still have questions regarding the decision made by the **security department after the investigation, you can request more information by contacting **security-en@1xbet-team.com.
Thank you for your understanding.
Best regards, The 1XBET Team
• 1 year ago
Account ID: 1098108033
I deposited 5000 SGD with 1xBet , and made a few bets subsequently, theres losses and winnings, but ultimately my balance was 12k SGD. i tried to withdraw, and the verification process started. i understand that its part of their process to verify the account. But it started to get ridiculous , first they ask me to fill in the details on my account, then they ask me to take a selfie of me & my NRIC together with their security's team message, which i did. Then, they asked me to send my utility bill . The whole process has delayed for more than a week which is significantly longer than all other betting sites/casino. Why does it feel like they are intentionally delaying the process to not pay out?
It has been more than 10 days, and i have received no updates on my account. If there are active replies from 1xbet team, the overall experience would have been way better. But due to the lack of replies, inefficient support team, it just makes the whole experience feels like a scam.
Horrendous live chat support team
Unable to withdraw funds
Extremely long verification process
• 1 year ago
Here is how 1x bet scam people 1. Deposit scam -bank transaction successfully but they keep telling you they didn’t receive. When summit report to customer chat they will ask you to send email, when you’ve sent email they takes 1week to reply you, they ask proof of slip receipt blablabla then takes 3-5 days reply you again, you try to use chat support it’s disabled and email no reply anymore.
2. Withdrawal scam - when you trying to withdraw your winnings they will rejected first and they will tell you their some banking technical issues please summit your withdrawal later , this trick is make you get in the casino and bet again and lose all your money or half.
3. Registration scam - they’ve quick sign up option and the username and password is set by them , if you use quick sign up option to deposit and play you will get big trouble if you don’t save the password and username number. You have to email them again and wait for a month to solve/unsolved this problem.
4. Banking companies withdraw to your account- all the money wining transfer to your account is under different companies, which mean this all companies are suspicious money laundering. , I’ve checked the companies background and yes all the details are fake , company address is fake, company registration date is just few month only, some companies are selling food,mobile,dress,toy. Please take note you will take all responsibility of it when your bank questioning you and you will investigate by them and freeze bank account.
I’m victim of deposit scam, I’ve deposited and they told me I’m using multi account, I really don’t understand what they mean , I only have 1 account playing with , I try to email them and yes there’s no more updates and my live chat is disabled as well.
ID:196727839 Registered on : 06/06/2020 Deposited: MYR1800 Deposited date:19/12/2024 Deposited Time: 16:55 To company: Business Name:CH PC ENTERPRISE Business Registration No.003645278W /202403239642 Business Type WHOLESALE OF COMPUTER HARDWARE, SOFTWARE AND PERIPHERALS Business Commenced 2024-09-09 State WILAYAH PERSEKUTUAN
Rejected withdraw
Deposit scam
Disabled live chat
Email no response
1xBet Casino
Dear, grassgrossmy! We understand how important quick and easy transactions are, which is why we strive every day to ensure a fast and automated process for depositing and withdrawing funds within a few minutes. However, due to the workload of payment systems, transactions may sometimes take a bit longer. Additionally, there are several other reasons for delays, such as errors in filling out deposit requests or technical difficulties on the server side. For a faster resolution of your issue, we recommend contacting our support team via online chat or through our official email. Please provide the following transaction details: - ID (player account number) - Date and time of the transaction - Transaction amount - Name of the payment system - Screenshot or photo of the receipt showing the date, time, and transaction amount. Once your request is assigned a unique ticket number, our specialists will begin processing it. There is no need to submit repeated requests—just wait for feedback via email. When registering, every player is informed about and agrees to the rules of our betting platform. All fields marked with a red asterisk in your personal account must be filled in. If a player wishes to change any data, they must contact support using the email address registered in their account. Winnings can only be transferred to the wallet number used for the deposit. Please double-check your payment details, as the accuracy of the provided information is the sole responsibility of the player. We hope this information has been helpful. Sincerely, The 1xBet Team
• 1 year ago
1xbet has been a great way to keep myself entertained. They offer a ton of games from various sports to live casino options and it never gets boring. The Casinguru tips have been a hug help in improving my games and understanding betting strategies. I really trust 1xbet because it's genuine are reliable platform no fake stuff here. The betting options are fair and the results are transparent which is big plus .My only issue is that sometimes customer support can be slow to respond but other that it's been a great experience
Diverse game options
Reliable and genuine
Helpful Casinguru tips
Fair and transparent
slow customer support
1xBet Casino
Dear Dakesh,
Thank you for your wonderful feedback! We're thrilled to hear that you've found 1xBet both entertaining and reliable, and we’re glad the variety of games and transparent betting options have enhanced your experience.
We appreciate your understanding regarding occasional delays with customer support and are actively working to improve response times. Thank you for trusting 1xBet, and we look forward to continuing to provide you with a great gaming experience!
Best regards, The 1xBet Team
• 1 year ago
When I first signed up for 1xbet, I was drawn in by the welcome bonus for casino section it seemed like a great deal, but after playing for a while, I realized how tough it is to actually unlock the bonus. The requirement are pretty high, and unless you're playing constantly, it can take a while to meet them. But I am a heavy bettor soo it's ok for me.
I've been playing mostly roulette and blackjack, and I've had a few good sessions, I'm very close from unlocking the full bonus. The platform itself is solid, but the high playthrough requirements are a drawback for anyone hoping to cash in on the bonuses quickly specially for casual bettors
Attractive welcome bonus for new players
Fun variety of casino games, especially table games.
High wagering requirements for bonuses.
Limited customers support availability during off-hours.
1xBet Casino
Hello,
Thank you for sharing your experience! We're glad to hear you’ve been enjoying our casino games, especially roulette and blackjack, and that the welcome bonus has been a motivating factor for you. While the wagering requirements can be challenging, they’re designed to keep the bonus system fair and rewarding for active players like yourself. We appreciate your understanding as a heavy bettor and value your feedback about the platform.
Your note about customer support availability is also important, and we’re working on enhancing our service to better meet your needs. Thank you for choosing 1xBet!
Best regards, The 1xBet Team
• 1 year ago
don use this 1xbet when you are playing big bets USD 1K ABOVE you be short change when you withdrawal, and if you are winning total bets of 5k above , guess what you be short change. consider lucky if they still pay you.
scam they will never pay in full when you win big
cheats . do not use crypto to deposit , you receive 20% less cheats
rude live chat operator that keep repeating the same scam when you face withdrawal issue.
cheats email , they email you with all lies that they already pay your winnings but you receive less by alot . your account will state the full $$ which you receive only 70%%. super cheats
1xBet Casino
Dear mblank,
We sincerely regret that you feel this way about your experience. Ensuring a fair and transparent environment for all our customers is one of our top priorities. Allow us to address your concerns. Regarding withdrawals, we process payouts based on the exact amount reflected in your account. If discrepancies arise, they could be due to factors such as exchange rate fluctuations, transaction fees, or incomplete verification. For large bets and winnings, our platform adheres strictly to the terms and conditions outlined in our policies, and we encourage users to review these for clarity.
As for deposits via cryptocurrency, variations may occur due to market volatility and associated transaction fees, which are common across financial platforms. However, we are committed to ensuring you receive accurate amounts and will gladly review any concerns further.
We apologize if you found our live chat or email support unsatisfactory. Providing exceptional customer service is important to us, and we will work to improve the quality of responses and resolution of issues. Please contact us directly with your account details at info-en@1xbet-team.com, and we’ll investigate your case thoroughly. We value your trust and are committed to resolving any misunderstandings. Thank you for bringing this to our attention.
Sincerely, The 1xBet Team
• 1 year ago
I really enjoy the casino section of 1xbet especially the variety of slot games available . The graphics are high-quality and the themes are engaging making for an enjoyable gaming experience I appreciate the addition of progressive jackpots which adds an exciting element to gameplay However, I found the selection of live dealer games to be quite limited Expanding this section would make it more appealing to those who enjoy the interactive experience of live gaming.
High quality graphics in slots.
Engaging themes and progressive jackpots.
Limited live dealer game selection.
1xBet Casino
Hello,
Thank you for sharing your experience! We're delighted to hear you enjoy the variety of slot games and appreciate the quality graphics and engaging themes. It's great to know the addition of progressive jackpots has added excitement to your gameplay. We also value your feedback about the live dealer games and understand the importance of offering a broader selection. Your suggestions help us improve, and we’ll work on enhancing this section to provide a more interactive and enjoyable experience.
Best regards, The 1xBet Team
• 1 year ago
when I got to know about roulette spin I became it's fan literally I am so much into it now. Playing roulette on 1xbet is so wasy I learnt it in very less days and now I play it very well landing on my mother was so exciting . Now I am trying other casino games I see some new version on 1xbet and I am gonna try them real soon I like 1xbet for its casino games and even for betting on sports but there are few things I wanna callout like verification is most irritating here the number of documents they take for verification is just too much .
highs of big wins
realistic roulette wheel
engaging gameplay
verification is lengthy
1xBet Casino
Dear shantnu1109,
Thank you for your feedback! We're thrilled to hear you enjoy playing roulette and exploring our casino games. It's great to know you're finding the platform easy to use and are excited to try new versions of games. We appreciate your honesty about the verification process and understand it can be time-consuming; we aim to ensure a secure and reliable experience for all our users. Your input is invaluable, and we'll work on making improvements to enhance your overall experience.
Best regards, The 1xBet Team
• 1 year ago
what i said in cons they scammed me 70000 there is no way 1x bet will get out of this unless they kill me
scamming
cannot cashout
they wont let you take your win
no pros
• 1 year ago
I've been with 1xBet for over a year now and I can say that it's one of the best. The reliability of the platform is remarkable, I've already made several withdrawals and I've never had any problems with them. What's more, the promotions and bonuses are fantastic! Every time I make a deposit, I wait to see what offers are available.
Estou na 1xBet há mais de um ano e posso afirmar que é uma das melhores casas de apostas que já utilizei. A confiabilidade da plataforma é notável, já realizei várias retiradas e nunca tive problemas com eles. Além disso, as promoções e bônus são fantásticos! Cada vez que faço um depósito, fico aguardando para ver quais ofertas estão disponíveis.
1xBet Casino
Thank you for sharing your positive experience with 1xBet! It's great to hear that you've been enjoying the platform's reliability, smooth withdrawals, and fantastic promotions. Your feedback is valuable, and we're happy to know you're making the most of the offers available. We hope your experience continues to be just as rewarding!
• 1 year ago
I am relatively new to the game and have little user experience. I find the 1xBet website confusing in terms of the toolbar section display and overall interface structure. Am I supposed to dive deeper into it or leave it? It remains to be seen, but I am losing my patience when I get lost searching for something. But I like the number of games and the speed of deposits and withdrawals
1xBet Casino
Dear masterofghana,
Thank you for your feedback! We understand that navigating a new platform can be a bit overwhelming, and we truly appreciate your patience. We're glad to hear you enjoy the variety of games and the speed of deposits and withdrawals.
We’re constantly working on improving the user experience, so your comments are valuable to us. In the meantime, feel free to reach out to our support team if you need any guidance on using the platform—we’d be happy to help you get more comfortable with the interface.
Best regards, 1xBet Support Team
• 1 year ago
As a regular user of 1Xbet, I can say that the platform has exceeded my expectations. The casino section has lots of great games. I've made deposits and withdrawals without any problems and it's one of the casino platforms I use the most
Como usuário assíduo da 1Xbet, posso dizer que a plataforma superou minhas expectativas. Na parte de cassino tem muitos jogos irados. Já fiz depósitos e saques sem problemas, e é uma das plataformas de cassino que mais utilizo
Variety of Games
Variedade de Jogos
Very fast serves
Saques muito rápidos
1xBet Casino
Dear eltontips,
Thank you for your positive feedback! We're thrilled to hear that 1xBet has met your expectations and that you've had a great experience with our casino games and payment process. We appreciate your continued trust and support, and we’ll keep working hard to provide you with the best service.
If you ever need assistance, don’t hesitate to reach out!
Best regards, 1xBet Support Team
• 1 year ago
Many players complain about payouts, but I personally have not had any problems. I am interested in the bonus program, which pleases me with a different number of bonuses and their conditions. I am happy to play here.
Muchos jugadores se quejan de los pagos, pero yo personalmente no he tenido ningún problema. Me interesa el programa de bonos, que me complace con un número diferente de bonos y sus condiciones. Estoy contento de jugar aquí
Fast Refunds
Reintegros rápidos
Many Slots
Muchas Tragamonedas
1xBet Casino
Thank you for sharing your positive experience! We're glad to hear that you've had smooth payouts and are enjoying our bonus program. Our team works hard to offer a variety of bonuses and promotions, so it’s wonderful to know you’re pleased with them. We appreciate your support and wish you continued success and enjoyment on our platform!
• 1 year ago
The other night, on October 26th, I forgot my password and tried to recover it. I sent a message to the support team about this problem and within a couple of minutes I had access again. I was really happy that the customer service helped me super fast, even though it was already midnight.
My overall experience: The truth is that everything works pretty well. The platform is stable, it doesn't crash, and they have a range of games to choose from. The odds are competitive and they always have some great promos.
La otra noche, el 26 de octubre, se me olvidó mi contraseña e intenté recuperarla. Le mandé mensaje al equipo de soporte por este problema y en un par de minutos ya tenía acceso otra vez. La neta me dio gusto que el servicio de atención a clientes me ayudó súper rápido, aunque ya era medianoche.
Mi experiencia general: La verdad que todo funciona bastante bien. La plataforma es estable, no se cuelga, y tienen banda de juegos para elegir. Las cuotas son competitivas y siempre tienen algunas promos copadas.
Customer Service
Servicio de Atención a Clientes
Payment Methods
Métodos del Pago
1xBet Casino
Thank you for your positive feedback! We're delighted to hear that you had a seamless experience with our verification process and that you feel confident in the security of your personal data and transactions. It’s fantastic to know you’re enjoying the game variety, customer service, and efficient withdrawals. Your trust and satisfaction mean a lot to us, and we’re here to ensure every experience is enjoyable. Happy gaming, and may your success continue!
• 1 year ago
I won $1500 in 2 months on slot machines. I was asked for documents to verify my account. I provided all the necessary information and it didn't take long. I fully trust this casino and both my personal data and money transactions are fully protected. They have a lot of games, good customer service and fast withdrawals.
Gané $1500 en 2 meses en las máquinas tragamonedas. Me pidieron documentos para verificar mi cuenta. Proporcioné toda la información necesaria y no me llevó mucho tiempo. Confío plenamente en este casino y tanto mis datos personales como mis transacciones de dinero están completamente protegidos. Tienen muchos juegos, buena atención al cliente y retiros rapidos
Medium
Soporte
Many Games
Muchos Juegos
Transactions are fast
Transacciones son rápidas
Bond
Bono
1xBet Casino
Thank you for your positive feedback! We're delighted to hear that you had a seamless experience with our verification process and that you feel confident in the security of your personal data and transactions. It’s fantastic to know you’re enjoying the game variety, customer service, and efficient withdrawals. Your trust and satisfaction mean a lot to us, and we’re here to ensure every experience is enjoyable. Happy gaming, and may your success continue!
Discussion
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