1xBet Casino Review

The player's verification process got prolonged, the casino returned the deposit to the player, but withheld the winnings worth 3.800 EUR, arguing that the player had multiple accounts. The casino didn't provide any evidence for its claims.

The player withdrew money from his account, which left his casino account but never received the payment. The process was dragging for over 3 months and the casino was not able to expedite the process, saying they are waiting for a response from the payment department.

The player requested self exclusion on February 5, and the casino responded on February 18. In the meantime, he lost 3.800.000 XOF. The casino argues the player didn't specify the desired time for self-exclusion, which is why they did not close his account right away.

The player tried to withdraw his funds, but has problems with verification. He is from Bangladesh and had to send the copies of his documents to Mexico, the Skype verification call that followed seems to have been unnecessarily postponed, and the casino requested the verification documents again after having received them already.

The player's account was closed, and he was only refunded a part of his balance, with $1.567 missing. The player complied with all the necessary security checks, but the casino refused to pay the remaining funds.

The player from Russia is unable to withdraw funds from the casino after completing all KYC verifications. The casino claims he has another account without providing evidence, and he is not refunded his deposit.

The player from India encounters difficulties withdrawing funds as the casino requires an Aadhaar photo and e-Aadhaar PDF from the government website. Despite providing these documents, the casino states that further actions are impossible without additional files and has indicated that further messages will be ignored.

The player from the Philippines faced multiple issues with their 1XBET account, including restrictions on betting, an inability to participate in promotions, and a complicated withdrawal process. Despite submitting required documents, including a valid ID and various statements, he continuously received rejections and lacked communication from the security department. The player sought assistance to lift the restrictions on his account. The issue was resolved when the player successfully withdrew all funds from his gaming account, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Canada faced issues withdrawing funds as he did not receive the required code on his phone. Despite providing his driver's license, the casino attributed the problem to technical issues and offered unsatisfactory solutions. The issue was resolved after the player confirmed that the casino had successfully processed the withdrawal. The complaint was marked as 'resolved' in the system by the Complaints Team.

The player from Brazil reported that his account had been closed by the casino without explanation, and he had not received the promised payment of 4152 reais. After reaching out to IBAS for assistance, he continued to face challenges in getting help. The Complaints Team informed him that they were unable to assist with his request due to the issue being over a year old, categorizing it as a 'cold case' and citing difficulties in gathering evidence. Consequently, the complaint was closed.

The player from Bolivia was unable to access their casino account, as it was blocked. The Complaints Team had attempted to gather more information from the player regarding the account blockage but did not receive a response. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from South Africa, who had been active on 1Xbet for over a year and had made significant deposits, was denied a birthday bonus due to claims of inactivity the previous week. Despite having provided screenshots, the casino was uncooperative and dismissed the player's claims. The Complaints Team clarified that the distribution of bonuses was at the discretion of the casino and that no further action could be taken regarding the player's complaint. Consequently, the complaint was closed, and the player was advised to reach out for assistance with any future issues.

The player from Ontario had been attempting to withdraw funds from 1xbet for three weeks but faced ongoing verification requests. Despite providing multiple forms of identification, including a photo ID and passport, the casino continued to request a specific "color copy of my national ID" and had stopped responding to her inquiries. The Complaints Team had extended the response time for further investigation, but the player did not respond to follow-up messages. As a result, the complaint was rejected due to insufficient communication from the player.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. After multiple follow-ups and communications with the casino, the player received the funds back into his gaming wallet after 28 days. He then applied for a withdrawal again, which was successfully completed. The complaint was marked as resolved by the Complaints Team.

The player from Tunisia encounters an issue with a 50 TND deposit to his 1xBet account, which remains uncredited despite the payment being successfully processed through HAMUSH CASH over two hours ago. He has reached out to 1xBet customer service but has not received a response.

The player from Argentina reported that the casino unjustly closed his account and refused to return his winnings, which totaled 604,000 ARS. He stated that he had completed the verification process successfully and had not used any bonuses, yet his account was closed when he had significant funds available. The Complaints Team concluded that they did not have sufficient insight to assist further with the issue related to sports betting and, therefore, rejected the complaint. The player was offered information about other websites that might provide assistance.

The player from Nigeria faced repeated document verification requests for a withdrawal, despite having provided the necessary documents via email and completing a scheduled Skype video call. After sending additional documents to a postal address, he did not receive acknowledgment from the casino, and his account remained blocked. The Complaints Team concluded that the complaint was rejected due to concerns about the authenticity of the submitted documents, which appeared manipulated. The player was advised to ensure all future documents were genuine and was encouraged to seek support for his mental well-being.

The player from Brazil faced difficulties with a withdrawal of 89.00, repeatedly filling out forms that resulted in errors or unclear requests, such as providing an 'ivp,' which turned out to be the social security number (CPF). Despite supplying additional information, the system continued to error out, and the player reported rude treatment from the attendant. The issue was resolved when the complaint was rejected at the player's request, and he chose to reset his balance instead of pursuing the withdrawal further.

The player from Japan faced delays with the KYC verification process after attempting to withdraw funds at 1xBet Casino two weeks prior. Despite having submitted all required documents, he had not received any updates or communication from the security team, and support had only informed him that he was in a queue. The player did not respond to further inquiries, and the complaint was consequently rejected.

The player from South Africa had placed six withdrawals of €900 each to his Binance account, but they were rejected without explanation after a high balance was noticed. He gambled away his remaining funds after using auto spin, and despite inquiries to customer service, he received no clear reasons for the rejection. The Complaints Team concluded that the funds were lost during regular play and emphasized the player's responsibility to monitor account balances. Consequently, the complaint was rejected as the casino's actions were deemed compliant with standard procedures.

The player from Japan experienced a delay with a withdrawal that had not been executed after three days, despite previous withdrawals being quick. The casino had not provided an explanation for the delay. After further investigation and communication with the casino, the player's withdrawal request was confirmed to be under review by the payment system. Ultimately, the issue was resolved, and the player received the funds.

The player from India encountered issues accessing the deposit and withdrawal sections of his account and was unable to verify his identity using the required bank statements for Mobikwik and Amazon Pay, which did not provide account numbers or downloadable statements. Despite his attempts to comply with verification requests, he struggled to meet the casino's requirements and sought assistance in recovering his account. The Complaints Team extended the inquiry period but ultimately rejected the complaint due to the player's lack of response to follow-up questions.

The player from Argentina had requested a withdrawal two weeks prior and had provided all requested documents, including transaction history, proof of deposit, and photos. Despite sending everything, he had not received any response and still could not withdraw his money. After reviewing the situation, it was noted that the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint due to a lack of information for further investigation.

The player from Brazil had attempted to withdraw funds from their 1xBet account in early June but faced a delay due to additional verification requirements. Despite submitting the required documents, it had been two months without processing, and the casino had repeatedly asked them to wait. The Complaints Team had engaged with both the player and the casino to clarify the situation, but ultimately, the player did not respond to follow-up inquiries. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Bolivia could not withdraw her casino winnings despite having submitted all requested documents. Previously, withdrawals had been processed without issues, but then the player was repeatedly directed to support without any resolution. The player faced difficulties with document verification, as the casino claimed that the submitted bank statements had been edited and were not accepted. Despite attempts to resolve the issue, including requests for original documents and suggestions to provide proof of the download process, the player did not respond to inquiries from the Complaints Team. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from India faced issues with depositing money into the casino. Despite multiple contacts via the chat portal and providing the payment receipt, their query remained unresolved, and they received repetitive responses suggesting a 2-hour wait. We advised her to contact her payment provider, Kotak Mahindra Bank, which confirmed the transaction was successful. However, without evidence that the deposit was made to the casino, we were unable to assist further, leading to the rejection of the complaint.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player later confirmed that the issue was resolved, and the money was received. The complaint was marked as resolved by us.

The player from India had deposited 1000 INR and 3000 INR, but the amounts were not added to his casino account. Despite multiple requests for additional information and screenshots regarding his deposits, the player did not provide the necessary details to facilitate the investigation. Consequently, the complaint was rejected due to the lack of response, which prevented any further action or resolution from being taken.

The player from Paraguay had deposited $8 via Binance Pay and won. However, the casino rejected his $14 withdrawal, citing issues with the payment method despite having accepted deposits through it. Binance Pay was the only payment method available to the player. We explained that payment methods could change due to various factors and suggested using an alternative method. The player resolved the issue independently, and we marked the complaint as resolved.

The player from Mexico had tried to withdraw funds from 1xbet casino using the SPEI method, which matched a deposit method. After contacting customer support and verifying the account, the case was forwarded to specialists but remained unresolved after 15 days. The player reported ongoing issues with account verification and withdrawal for over two months, despite multiple follow-ups with the casino. The Complaints Team had closed the case as unresolved due to the lack of progress, advising the player to consider contacting the local licensing authority for further assistance. Subsequently, the casino confirmed that the player's account verification had been completed and winnings were paid out, allowing the player to withdraw funds, however, the player didn't respond to the messages, and the complaint was consequently rejected.

The player from Algeria experienced a problem withdrawing money from the casino. He faced difficulties completing the KYC process, specifically with providing the required documents and a selfie as per the casino's instructions. Despite multiple requests for further information, the player did not respond. Consequently, the complaint was rejected due to a lack of cooperation from the player.

The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number. Despite providing all possible bank exports, Astropay informed him that they could not issue such statements. Consequently, 1xbet had refused to take further actions without the requested files, and he was unable to withdraw $2600. After extensive communication and delays, his account was eventually reactivated, and he successfully made withdrawals. The complaint was marked as resolved following this outcome.

The player from South Korea had deposited 5,000,000 KRW into his 1xbet account but mistakenly transferred 10,000,000 KRW. Only half the amount was credited, and the remaining amount was neither credited nor refunded. Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation.

The player from Brazil had not received a response from 1xbet for days regarding document verification needed for withdrawal. Despite sending several photos and reporting the issue via chat and phone, the situation remained unresolved after more than 7 business days. The casino required a clearer selfie with documents for verification. After resubmitting the required photo and clarifying an unrelated query from the casino, the player's issue was resolved. We marked the complaint as resolved following the player's confirmation.

The player from Argentina had their account blocked by the casino, which was holding $550 in winnings, due to claims of having multiple accounts. The player sought the return of their funds. The player admitted to having created three accounts, one with the help of his brother. It was explained that creating multiple accounts was a violation of the casino's terms and conditions. Consequently, the complaint was rejected, and the player was advised to adhere to the rules in the future.

The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds. We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from India was unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they received no response for over 24 hours. The player confirmed that the account balance was only 0.56 INR. We explained that the casino might close the account without reason due to the minimal balance and recommended choosing a different casino. The complaint was rejected due to the negligible balance.

The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents.

The player from Peru had two successful withdrawals from 1xbet casino but faced account closure and was denied a payout of $1,035.58 due to alleged multiple accounts involving an unknown person. The player had provided all necessary documents for verification but was blocked after an investigation. We reviewed the case, contacted the casino, and received evidence showing multiple accounts created from the same IP address and device ID, leading to the complaint being rejected as unjustified.

The player in Nigeria experienced withdrawal issues on 1xbet after they changed the withdrawal options, removing the Kuda bank. The casino kept requesting documents and delaying responses despite the player complying with all their demands. After a thorough investigation, we determined that 1xbet provided strong evidence indicating the existence of multiple accounts created by the player, which is a violation of the casino's terms and conditions. Consequently, the complaint was closed as rejected.

The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. Consequently, the complaint was rejected.

The player from Italy won at the casino. Subsequently, the casino suspended the player's account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings.

The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences. The complaint was ultimately rejected due to the player's lack of response to further inquiries.

The player from India had been trying to deposit 50000 INR into his 1xbet account for over 5 days without success. Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player's funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino's support team. After a prolonged wait, the player's funds were finally cleared. We had marked the complaint as 'resolved' after confirmation from the player about the successful resolution of his issue.

The player from Bolivia faced issues withdrawing money using Visa. The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player's account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player.

The player from Turkey had difficulty completing the verification process at the casino. The security team had rejected the player's old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.

The player from Bolivia had made a withdrawal request and went through a two-week verification process. The casino was no longer allowing withdrawals through the previous method, Airtm, and instead was pushing for cash withdrawals. The player was unable to make the cash withdrawal, and despite reaching out, the casino's security team had not been helpful. The player could not deposit or bet anymore despite being in contact with the casino for a resolution. The issue was resolved when the player successfully withdrew his winnings on August 3, 2024. However, the casino informed him that further bets would be declined, and the player was advised not to use the account anymore. Based on the provided information by the casino and the player, the complaint was considered closed/resolved.

The player from Brazil had reported a delay in his withdrawal process, which had exceeded 8 days. The casino's support team had continually asked for more time. After our team's advice to wait for at least 14 days after the withdrawal request before filing a complaint, the player had reported that his withdrawal was returned to his account. He then made a new withdrawal request which was successfully credited. Consequently, we had marked the complaint as 'resolved'.

The player from Peru had issues with 1xBet Casino. After attempting to withdraw his winnings, his account was blocked and he was asked to provide identification documents and a psychiatric certificate. Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player's lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

The player from India had experienced issues with a deposit. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account. Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint. We were unable to provide further assistance or solutions without the necessary information.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player. However, due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions.

A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account. Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player's bank did not provide. The ransom amount was 150 dollars. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player's lack of response, the complaint was rejected.

The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay's website, which the player had found impossible to provide, thus hindering his withdrawal process. The player had previously been able to make withdrawals, but the account suspension had suddenly occurred on April 29. The casino's verification process had been ongoing, with the player having provided ID and account confirmations for Sticpay and Jeton. The casino then requested a photo of the player holding his ID and phone next to his face. The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player's withdrawal was processed, but his account was closed without explanation. We had marked the complaint as 'resolved'.

The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed. Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. She had been using the Pix method for withdrawal. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player's game account. The player had confirmed that the issue was resolved.

The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response.

The player from India had deposited INR 2785.46 into 1xbet, but it was not reflected in her account. Despite providing proof of the transaction, the finance department had rejected her deposit request. We had recommended that she contact her payment provider for an investigation. After some time, the player confirmed that the deposit was eventually credited to her casino account. The complaint was marked as resolved.

The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support. This had been his first time depositing at this casino. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker. The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification. However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved. The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn't compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn't require further help. Due to these circumstances, we rejected the complaint.

The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player's account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino's lengthy and bureaucratic KYC process, advising against its use.

A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn't been resolved.

The player from Brazil had been waiting since March 26th for account verification at 1xBet. Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. We had subsequently marked the complaint as 'resolved'.

The player from Bolivia had his account frozen after attempting to make a withdrawal and despite submitting the required documentation, he was stuck in a cycle of repetitive automated responses. It had been 12 days without any resolution or clear reasoning for the freeze. After the player explained his situation, we determined that his issue related to sports betting, which was outside of our jurisdiction as we only handled issues related to online casinos. Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information.

The player from Benin had had his 1xbet account verified three times and had made several withdrawals. However, his recent deposit of 114000usd was withheld due to a sudden account block. The player had confirmed he did not use multiple accounts for bonus abuse, and had asked the casino to close any other accounts. The player did not respond to further queries from the Complaints Team, which made it difficult to investigate the issue further. As a result, we had to reject the complaint due to the player's lack of response.

The player from Benin had his account with 1xBet blocked for nearly two years. Despite having fulfilled repeated and extensive verification requests, including ID, bank statement, photos, video calls, and certification of mental capacity, his account remained inaccessible. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. The verification process began three months prior. We attempted to investigate the issue, but due to the player's lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint.

The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino's security service remained unsatisfied and had stopped responding to the player's queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player's account based on an alleged violation of rules. The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. As a result, the complaint was closed as 'unresolved'.

The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Additionally, he hadn't received a refund from Jeton Wallet. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino's rules. Consequently, the casino closed the player's account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player. We concluded that the casino had acted within its terms and conditions, and the complaint was rejected.

The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The case was subsequently rejected.

The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. However, the casino had not provided any updates since then. The situation escalated when the player's account was blocked. Despite our team's efforts to mediate and extend the complaint's timer, the player did not respond to our messages, leading to the rejection of the complaint.

The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting. The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino's claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint.

The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses. After our intervention, the casino had informed that the player's request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue.

The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone. He had been expecting a transfer of 5000 CAD and had sent an email to the casino five days prior without receiving a response. The player then created and closed another account. He had confirmed receiving the expected amount and was unsure of the remaining balance in his blocked account. We had clarified that casinos could block accounts for any reason as long as they didn't withhold players' funds. As the player's funds were not withheld, we did not assist further.

The player from Benin had had her 1xbet account locked for almost 10 months. Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. However, the issue has been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn't received a response after three days. We had asked the player to provide more details and documents to verify his identity. The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn't deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint.

The player from Chile had successfully deposited money, played, and initially conducted successful withdrawals until errors began to appear. Despite having provided extensive documentation for verification when requested, the player's account remained unverified after the promised 72-hour period, blocking him from playing or making withdrawals. The player had engaged in slots, live casino games, and sports betting. However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player's behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint.

The player from Somalia had experienced a technical problem with the slot game "Carnival Queen" by KA Gaming. After they had purchased a $40 bonus, the game had crashed during the first spin and remained stuck. The player had not received any response from the casino operators. After the player had contacted us, we had advised them to try different browsers and devices, and to clear cookies and cache. We then had contacted the casino to help resolve the issue. The casino had requested additional information from the player, following which the game was updated and the player was able to use their free spins. The issue had been successfully resolved.

The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay. Every withdrawal attempt resulted in a 'withdrawal request rejected' message, citing a payment processing error. This issue had been ongoing for three days. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system's end, not theirs. The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint.

The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake. Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player's decision.

The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player's authorized account. The casino had also mentioned that the player's balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account. The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player's account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as 'resolved' following the player's confirmation of the account being reinstated.

The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino's security department and provide the requested screenshots for verification. We extended the complaint's timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.

The player from Tunisia had received a promo code from 1xbet's telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group. The bonus had been specific to a selection of slot games. Despite reaching out to 1xbet's customer support, he had not received clear information. We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information.

The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. After several communications, the player mentioned that the case had been taken to the regulator, CEG, who decided that the casino should seize 10% of the player's balance and refund the rest. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint.

A Nigerian player's account was blocked despite the player having provided numerous documents, such as ID, bank and crypto account statements, various certificates, and having undergone Skype verification. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player's apostilled document via postal service. Following this, the player's verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings. The complaint was successfully solved.

The player from India had confronted a complicated verification procedure with 1xBet after depositing and winning. When the player attempted to withdraw the profits, the casino had requested various documents and, after their submission, had stated that his account was under verification for 180 days. Additionally, 1xBet's customer service had not been responsive and helpful. The player had also expressed frustration about the casino's accusation of him having multiple accounts and the request for his mother's documents because the phone number he used was registered under her name. Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino's terms and that the casino had the right to void winnings and block accounts based on this. We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player's behalf.

The player from Morocco had been struggling to pass the KYC verification as the casino had kept requesting different documents, such as an ID Card, a selfie, a bank card, a bank statement, etc. This had resulted in his withdrawal process being delayed. The player had provided all requested documents but the casino had claimed they were not sufficient. The player had expressed frustration with the casino's lack of response to his emails. We had invited the casino to join the conversation, but they had insisted on additional documents. The player then reported that another regulatory body, CEG Curacao eGaming, had helped him resolve his issue with the casino. As per the player's request, we had closed the complaint.

The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino's security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player's verification documents but could not assist due to the complaint being over a year old, which made it a 'cold case'. Hence, we had to reject the complaint.

The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced. The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame. Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player's side.

The player from Egypt had had issues with his withdrawal request of $7,558 from betting winnings. He had passed the casino's ID verification and had provided numerous documents, but the casino had requested additional, seemingly irrelevant, information such as crypto wallet data and then had stopped responding. The player had been willing to cooperate fully with the casino's verification process, although he had found the request for crypto wallet data nonsensical. After the Complaints Team had advised him to follow the casino's instructions, the player's issue had been successfully resolved and his complaint had been closed.

The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn't received a satisfactory response from the casino's support team. After a series of exchanges with the Complaints Team and the casino, it was revealed that the player's account had been blocked after proceedings were initiated with the licensee at the player's request. The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino's response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The Complaints Team, after reviewing the case and the statement from the licensing authority, concluded that they didn't handle complaints related to licensing regulations and policies, and advised the player to pursue the matter legally.

The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information. After a lengthy back-and-forth, the casino's Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue.