SlotHunter Casino review

Name: SlotHunter Casino review
Item: SlotHunter Casino
Rating: 9.2

9.2/10Safety Index Very high by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (52)

Withdrawal limits

per month

$15,000

per week

$5,000

Owner N1 Interactive Ltd

Established 2020

Estimated annual revenues

> $5,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews133Safety Index explainedDiscussion27Payment methods52

SlotHunter Casino Review

SlotHunter Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. SlotHunter Casino has a Very high Safety Index of 9.2, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Take a look at our full SlotHunter Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of SlotHunter Casino – Is it fair and safe?

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our SlotHunter Casino review, we carefully went through and inspected the Terms and Conditions of SlotHunter Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

According to our approximate calculation or collected information, SlotHunter Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include SlotHunter Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, SlotHunter Casino has landed a Very high Safety Index of 9.2. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, SlotHunter Casino is related to 5 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of SlotHunter Casino.

SlotHunter Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of SlotHunter Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about SlotHunter Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database.

SlotHunter Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of SlotHunter Casino shared by 133 users has resulted in an Excellent User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

SlotHunter Casino company data and licenses

SlotHunter Casino is owned by N1 Interactive Ltd and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

SlotHunter Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

SlotHunter Casino accepts deposits via 52 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Giropay, Trustly Pay, eps-Überweisung, Nordea, Neosurf, Maestro, Bank transfer, Flexepin, Instant Bank Transfer, Jeton, MiFinity, Rapid Transfer, Interac, POP Pankki, S-Pankki, OP Bank, Alandsbanken, Handelsbanken, Aktia, OmaSP, ING Bank, Revolut, N26, Deutsche Bank, Commerzbank, Postbank, Sparkasse, Comdirect Bank, Säästöpankki, Danske Bank, Sparda-Bank, Ulster Bank, Bank of Ireland, Allied Irish Banks (AIB), Norisbank, Avant Money, An Post Bank, Elavon, Soldo, Volksbank, BAWAG, UniCredit Bank, Raiffeisen Bank, BNP Paribas, CashtoCode, Jetonbank.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit
EUR 15,000 per month
USD 5,000 per week
USD 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at SlotHunter Casino.

Language	Website	Customer support	Live chat
English			24/7
Portuguese			24/7
Russian			24/7
German			24/7
Finnish
French

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SlotHunter Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of SlotHunter Casino to be good.

Slots and casino games at SlotHunter Casino

SlotHunter Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 81 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Push Gaming, BGaming, Endorphina, Wazdan, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Relax Gaming, Bullshark Games, Smartsoft Gaming, Fantasma Games, Prospect Gaming, Platipus, Slotopia, Swintt, Wizard games, Trusty Gaming, Backseat Gaming, Ad Lunam, Spadegaming, BF Games, Spribe, Gamomat, All For One Studios (ALL41), Revolver Gaming, TrueLab Games, Northern Lights Gaming, Spearhead Studios, NowNow Gaming, RAW iGaming, Mascot Gaming, SlotMill, Spinoro, Triple Edge Studios, Amusnet, Crazy Tooth Studio, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Oryx Gaming, Gaming Corps, Hölle games, Neon Valley Studios, Max Win Gaming, OctoPlay, AvatarUX, SpinPlay Games, Retro Gaming, Kitsune Studios, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Games Global, Just For The Win, Reel Web (Playtech), Hacksaw Gaming, Ruby Play, Speedy Tomatoes, Tornado Games.

SlotHunter Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from SlotHunter Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our SlotHunter Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (52)

Withdrawal limits

per month

$15,000

per week

$5,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers

Show all (81)

Casino screenshots

Positives

Multiple currencies in one account
Live chat support is available 24/7
Live dealer games are available
Supports many payment methods

Negatives

Players from some countries do not qualify for any bonuses
Customer support via phone is not available
Not all payment methods are available for all countries

Author: Jannete Hills Last updated: 05 Aug 2025 Anything incorrect or missing? Let me know

SlotHunter Casino bonuses

Browse all bonuses offered by SlotHunter Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of SlotHunter Casino

This is a place to share experience with SlotHunter Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 133 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

PeteKnut

Bronze

Finland

• 2 months ago

I had a minor technical glitch once, and support was on it immediately. They resolved the issue and even compensated me for the inconvenience. That's a level of service you don't see everywhere. Weekly cashback is a game-changer. Even on a slow week, knowing you'll get a percentage back softens the blow and gives you another chance to play. A very player-friendly feature.

Okamura

Bronze

Norway

• 2 months ago

I like that I can try most of the games in "demo mode" before playing for real money. This allows me to study the rules and see if I like the game, without any risk. I also forgot my account password. The password reset process was incredibly fast and secure. I restored access to my account in less than a minute. Excellent system administration.

jockey

Bronze

Austria

• 2 months ago

The slots collection is enormous and constantly updated with new releases from all the top providers. I always have something new to try. The graphics and gameplay are always on point. A true paradise for a slots enthusiast like me!

Low withdrawal limit

Jolev

Bronze

New Zealand

• 4 months ago

As a tech geek, I love how fast the site loads and how responsive the design is. No lag, no crashes, and the animations run smoothly even on older devices. I also noticed they keep updating features regularly, which shows they care about staying current and offering a quality experience.

Ennyare

Bronze

Austria

• 5 months ago

At first glance, SlotHunter seemed a bit odd, but that was just my first impression. There were so many games that it seemed like an overload of different themes. But I decided to give it a try... 10% real-time cashback, bonuses for topping up your account, fast payouts. That's what I got during my week here. This casino truly deserves a high rating. Its reliability was the reason I tried it, and I haven't regretted it.

Cashback
Cashback
Bonuses
Boni
Games
Spiele

llsondy

Bronze

New Zealand

• 7 months ago

Played some of my favorite slots and managed to make a nice profit. Customer service helped me cash out quickly. The offers are solid and the slots keep you coming back for more. There were no problems, everything is intuitive.

eviaan

Bronze

Austria

• 8 months ago

I won a nice payout while playing with bonus money. Fast payouts, fair games, and a support team that really helps. I got a good win and got the mood I needed for the whole day.

ryjanles

Bronze

New Zealand

• 8 months ago

I registered mainly for the most basic games, but ended up trying card games and slots as well. It's actually pretty good. Some of the slot games are addictive. I just wish the betting limits were a bit more flexible on some of the games, but overall the experience is positive. Withdrawal was quick, if that's important.

trilerBen

Bronze

Ireland

• 9 months ago

I can't help but speak highly of this online casino! The bonuses keep me coming back. Every time I visit the site, there's a new promotion waiting for me. The variety of slots is impressive; I can spend hours trying out different games. I enjoy playing and spending time here and can't imagine my gaming experience without this casino!

msg1992

Silver

Switzerland

• 9 months ago

Unfortunately, in my opinion, this is a very poorly organized casino. You receive offers via email, such as today's "Deposit 50 euros and receive a 25 euro bonus with a wagering requirement of 10x." I use the link and deposit, but nothing is credited. Then, after 30 minutes and two kicks because the chat is overloaded, I finally get an agent who doesn't know the promotion and, after 15 minutes, simply credits me with a 25% bonus with 10x wagering requirements instead of 25 euros. As if that weren't enough, also today: Bonus offer: 20 euro deposit = 15 free spins at 1 euro each. "Now you're probably ready for less stringent bonus conditions." What do you think that means? TURNOVER X50..... on top of that, the free spins were worth 0.70 instead of 1 euro, absolutely not okay!

minana21

Bronze

Austria

• 10 months ago

Most online casinos have terrible bonus terms and conditions, but here I actually managed to convert a bonus into real money. That almost never happens! I started with the 100% bonus and had a crazy streak of luck that helped me meet my wagering requirements. I cashed out my winnings with no issues. I also like that you don't get bombarded with a million emails or push notifications.

Yamostana

Bronze

Austria

• 11 months ago

A paradise for lovers of classic table games! Multiple Blackjack, Roulette and Baccarat variations, each with their own unique facets. The table limits are suitable for everyone and the game interfaces are beautifully designed. Pure casino tradition!

Yonaia

Bronze

Finland

• 11 months ago

Slot Hunter stands out with its variety of game tournaments and prizes. The Lucky Spin campaign always keeps me busy, and the VIP cashback saves me when my luck is low. The fast payouts make this casino a solid choice, although I wish there were more withdrawal methods. Still, the game selection is pro!

Fast withdrawal methods
Nopeat nostomenetelmät

krulyness

Bronze

Austria

• 11 months ago

The speed of withdrawals as well as the numerous promotional offers make Slothunter one of my top online casinos. My experience with Slothunter's support team has been consistently positive, they are quick to respond and provide efficient support. Excellent selection of games and withdrawal methods.

Everyone likes it
Jeder mag es
Best Casino
Bestes Kasino

Staer176

Bronze

Finland

• 12 months ago

You will find a lot of exciting games here! Slots, table games and poker - it seems like there are all kinds of games here. You can enjoy regular games with real dealers who run the game on site, right at the casino. I like that the casino adds new games often, which keeps the game selection interesting.

Jookiorbs

Bronze

Ireland

• 12 months ago

This casino has everything I could want in an online casino! There are tons of games, fast payouts, and exciting promotions. The Lucky Spin promo is a fun twist on deposits, and the Most Wanted Loyalty Program makes me want to keep coming back for more. I've had a few minor delays with withdrawals, but the support team was quick to resolve them. If you're a slot enthusiast, this is a must-try casino!

Yaewon

Bronze

Austria

• 1 year ago

I remember one time my deposit didn't work out. I contacted customer support, where the problem was solved within a few minutes. The agent was very polite and explained that everything was fine. I can't say I have a lot of luck, but I managed to win a few dollars on one of their promotions; it was a small wheel of fortune, literally. It wasn't a big win, but at least the withdrawal was easy and simple. The lucrative free spins are actually pretty cool!

free spins
Gratisdrehs
Good customer service
Gute Kundenbetreuung
Fast payouts
Schnelle Auszahlungen

Nele41

Bronze

New Zealand

• 1 year ago

They have exclusive games that you won't find anywhere else. I came across a slot and found it had some unique features and it became one of my favorites. Having a favorite slot or game is cool after all. You are confident in the site and you can play and bet without too much anxiety, get bonuses, by the way they are awesome, and play again. In general, I am very satisfied. I have no complaints, only recommendations!

Estarill

Bronze

Ireland

• 1 year ago

I like the loyalty program here, the points system, weekly cashback and exclusive bonuses. I feel like this is the casino where I can feel like a pro player, although I realize that's a very arrogant thing to say. It's just really cool when they try for your comfort and give you a chance to win. I get the rewards and am very happy with that. I think I'll write more about the payouts, there's something to add there too, but only after a couple more wins!

Loyalty program
Cashback
Rewards

Kadre

Silver

Bulgaria

• 1 year ago

Scammers, chat is a tragedy, contact with an agent is impossible, they do not respond to emails, games constantly crash. be careful with this casino.

Pipuff

Bronze

Austria

• 1 year ago

This is my first time playing at Slothunter Casino, the bonus requirements are not very high, otherwise there are many game providers with good games. I made a deposit, a few hours later another one, requested the withdrawal and tomorrow it was in my bank account! I didn't expect that and I'm very pleasantly surprised!

Fast payouts
Schnelle Auszahlungen
Good selection of slot machines
Gute Auswahl an Spielautomaten

Chaastian

Bronze

New Zealand

• 1 year ago

As in all casinos of this network, everything here is done at the highest level - for gambling lovers. Very low deposit compared to most of the competitors. Good first deposits are presented. Finally a great, reliable source on gaming that we New Zealanders have been looking for to access the information we need to play this game. Will be recommending to my friends!

Fast withdrawals
Friendly support
Lots of games and providers
Good design

Brony

Bronze

Ireland

• 1 year ago

I've noticed that they constantly update the game selection here. It not only makes each visit interesting but also gives the chance to try new mechanics and storylines. I never get bored!

Fast payout
Great customer support
Games run smoothly
Fast verification

maeldon369

Bronze

Austria

• 1 year ago

I have been playing at this casino for a few days now and I am really impressed. The variety of payment options makes deposits and withdrawals very convenient. I appreciate the bonuses they offer; they add a nice touch to the gaming experience. Overall, it was a positive experience and I am glad I found this casino.

harmonica

Bronze

Iceland

• 1 year ago

Love the vibes of this casino. Make me relaxed. In addition, the support team is always friendly. It’s a delightful little island in the online casino ocean. Got me off to a wonderful start, and I’ve been enjoying the site ever since.

loyalty program
good game selection
customer service

Jatiopher

Bronze

Finland

• 1 year ago

As a seasoned player, I was thrilled with the wide variety of games offered. The generous bonuses are frequent and wins have kept me entertained for hours.

Mobile app
Withdraw

Chaint

Bronze

Austria

• 1 year ago

I joined Slot Hunter based on the positive reviews and I'm glad I did. The live dealer games are particularly entertaining and the promotions keep things exciting. I had a few decent wins and withdrawals were processed quickly. It's a reliable and fun casino with a great theme and a well-deserved reputation.

Bonus program
Bonusprogramm
Good customer service/VIP
Gute Kundenbetreuung/VIP

Arbinis

Bronze

Ireland

• 1 year ago

At Slot Hunter, I always feel valued with their tailored bonuses. Promotions come through email, SMS, and even social networks, keeping the excitement alive. They know what I like and make sure I always have something to look forward to. Withdrawals are quick and hassle free, making it a perfect place to relax and enjoy gaming without any distractions.

Good providers
Live support and community helps
Everything works

Phaush

Bronze

Finland

• 1 year ago

I completed my welcome package with a maximum of €5000 in additional funding and I still have to see how it goes, but it's already more than I usually get. There are crackers, live games, slots and everything I usually play and have fun here.

Keiemat

Bronze

Austria

• 1 year ago

I had so much fun playing the slots and Slot Hunter. I even won a mini jackpot which made me very happy! The place is well maintained and offers a fantastic gaming experience with The Most Wanted loyalty program and random deposit bonuses from Lucky Spin promo. Highly recommended!

Safety Index of SlotHunter Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotHunter Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.2/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Complaints about SlotHunter Casino and related casinos

(198)

198All5Opened0Unresolved79Resolved114Rejected

Complaints directly about SlotHunter Casino

Current status Waiting for player to reply 1d 15h 49m 33s

Player's account closure request is ignored.

The player from Austria repeatedly requests to close her account due to an addiction problem but receives no response from the casino despite following their instructions to send an email. Chat support continues to redirect her without addressing her concerns.

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Opened Submitted: 03 Jan 2026

Our verdict Case closed

Player's winnings are delayed due to document rejection.

The player from Bavaria faced issues withdrawing her winnings as her proof of deposit, including various bank documents, had been repeatedly rejected. She continued to upload the necessary documentation to resolve the situation. The issue was resolved after the player confirmed that she had successfully completed the required verification process. The complaint was marked as 'Resolved' in the system, and the Complaints Team expressed appreciation for her cooperation.

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Resolved Submitted: 07 Oct 2025

Disputed amount: €500

Current status Waiting for Casino Guru to reply 6d 12h 46m 39s

Player faces delayed verification for withdrawals.

The player from British Columbia had completed the verification process, provided the necessary documents, and received confirmation, but his withdrawal requests were rejected due to claims of incomplete verification. The casino had demanded a clear selfie with ID and required a lengthy wait for the process to be completed. The Complaints Team had been unable to resolve the issue because the player did not respond to follow-up inquiries, which led to the rejection of the complaint. The complaint was later reopened at the player's request after he confirmed that he had received his winnings in full. The case was then marked as resolved by the Complaints Team.

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Opened Submitted: 01 Oct 2025

Our verdict Player stopped responding

Player's withdrawal is delayed.

The player from Germany faced ongoing delays with Slothunter's verification process and was asked for additional private information, which hindered his ability to withdraw his winnings. The Complaints Team extended the response time to allow him to provide the necessary documents and complete the verification process. However, due to a lack of response from him, the complaint was closed without further investigation. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 07 Jul 2025

Disputed amount: €1,000

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from Quebec faced repeated rejections of their bank account screenshots while attempting to withdraw C$1100, despite having their driver's license and selfie accepted. The player suspected the casino was employing tactics to avoid paying out their winnings. The Complaints Team contacted the casino, and shortly afterwards, the player received the withdrawal. The issue was marked as resolved, although the player remained concerned about potential future verification problems with the casino.

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Resolved Submitted: 25 Jul 2024

Disputed amount: C$1,100

Our verdict Player stopped responding

Player’s winnings have not been credited.

The player from Germany had used a free spins bonus and won 500 Euros on Slothunter.com, but the winnings were not credited. The spin reels later stopped working, forcing him to exit the game. Depositing 20 Euros and continuing to play did not resolve the issue, and the 500 Euros winnings remained uncredited. We requested additional information from the player to investigate further, but the player did not respond. Consequently, the complaint was rejected due to lack of response from the player.

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Closed Submitted: 31 May 2024

Disputed amount: €500

Our verdict Case closed

Player's account has been closed without a valid explanation.

The player from Germany had encountered issues when he tried to withdraw his winnings of 1956 euros from Slothunter Casino. After he wagered his bonus and attempted to withdraw, the casino deactivated his account for unspecified internal reasons while retaining both the deposit and winnings. The player had not verified his account before the issue occurred. After we initiated communication with the casino, they asked the player to provide proof of deposit. The casino had previously informed the player about the account closure 10 days prior. Following our intervention and the player's cooperation with the casino's requests, the issue had been successfully resolved and the player had received his winnings.

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Resolved Submitted: 22 Jan 2024

Disputed amount: €1,956

Our verdict Case closed

Player's is struggling to complete account verification in the casino.

The player from Germany had struggled to verify her account and validate her deposit at the casino. Despite multiple submissions, her photos and PDFs had not been accepted. She had communicated with the Complaints Team, providing all the necessary documents. The casino had finally accepted her withdrawal request and after some time, she confirmed that the money had been transferred to her account, resolving the issue.

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Resolved Submitted: 20 Oct 2023

Disputed amount: €1,200

Our verdict Player stopped responding

Player's withdrawal request being delayed due to specific screenshot requirement.

The player from Germany has problems withdrawing winnings from the casino despite her KYC verification. The casino has asked for a screenshot of complete Paysafe account information, which is not feasible due to the layout of the Paysafe site. We rejected the complaint because the player didn't respond to our messages and questions.

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Closed Submitted: 23 Sep 2023

Disputed amount: €860

Our verdict Player stopped responding

Player’s account disabled and deposit not refunded.

The player from British Columbia, upon realizing he had two accounts, contacted support to rectify the situation. Despite extensive back and forth correspondence, her account has now been disabled and the casino refuses to refund his deposit of 40. The complaint was rejected because the player didn't respond to our messages and questions.

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Closed Submitted: 06 Jul 2023

Disputed amount: £40

Show more complaints (+10)