Roaring21 Casino Review

Name: Roaring21 Casino Review
Item: Roaring21 Casino
Rating: 8.7

8.7/10Safety Index High by Casino Guru

Browse recommended casinos

Accepts players from Ohio

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

400% up to $4,000 and 100 extra spins ($0.1/spin)Bonus T&C

Find on Google

Show company details

Payment methods

Show all (15)

Withdrawal limits

per month

$16,000

per week

$4,000

Owner Entertainment Software Group N.V.

Established 2018

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (GC)

OverviewBonuses2User reviews71Safety Index explainedDiscussion13Payment methods15

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Roaring21 Casino Review

Our independent casino review team has taken a detailed look at Roaring21 Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. In terms of player safety and fairness, Roaring21 Casino has a High Safety Index of 8.7, which makes it a recommendable casino for most players. Read our Roaring21 Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of Roaring21 Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Roaring21 Casino, we meticulously evaluated and analyzed the Terms and Conditions of Roaring21 Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider Roaring21 Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Roaring21 Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

On the whole, also considering other contributing factors in our assessment, Roaring21 Casino has achieved a Safety Index of 8.7, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, Roaring21 Casino is related to 5 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Roaring21 Casino.

Roaring21 Casino T&Cs

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of Roaring21 Casino during our review.

Player complaints related to Roaring21 Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 720 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Roaring21 Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Roaring21 Casino has a Mixed User feedback score based on the 71 user reviews in our database. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Roaring21 Casino company information and licenses

Roaring21 Casino belongs to Entertainment Software Group N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Roaring21 Casino has a gambling license in Curaçao. Their license was granted by Gaming Curaçao.

About payment methods and win and withdrawal limits

Roaring21 Casino accepts 15 payment options. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin, Bank transfer, Bitcoin Cash, Ethereum, Check, Bank wire, Discover, Interac e-Transfer, Litecoin, JCB, Courier Check.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
USD 4,000 per week	No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Roaring21 Casino.

Language	Website	Customer support	Live chat
English			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Roaring21 Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Roaring21 Casino has a good customer support based on the responses we have received during our testing.

Roaring21 Casino slots and casino games

You can play these types of games at Roaring21 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, Other games.

Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).

Roaring21 Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Roaring21 Casino based on the data from our database.

Note: Visit our separate page on Roaring21 Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

400% up to $4,000 and 100 extra spins ($0.1/spin)Bonus T&C

Payment methods

Show all (15)

Withdrawal limits

per month

$16,000

per week

$4,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

Positives

Simple and clean website design
Phone customer support available
Bitcoin accepted
Live dealer games are available
Live chat support is available 24/7

Negatives

Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line
Minimum withdrawal amount is $200

Interesting facts

Players must be 21 or over
Average withdrawal limits (16000$/month)
All deposits need to be wagered 1x before withdrawal

Author & Guarantor: Ayberk Ayan Last updated: 24 Jun 2024 Anything incorrect or missing? Let me know

Roaring21 Casino bonuses

Browse all bonuses offered by Roaring21 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Roaring21 Casino

This is a place to share experience with Roaring21 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 71 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

affirmative

Novice

United States

• 1 month ago

I play all of the sites, cherry/roaring/ninja/spinfin/slotsrm. did well enough on three of them to cashout (3600/1000/1600). health issues prevented me from doing my documentation timely; however the cust support was quick, helpful and patient with me. highly recommend. my wire transfers were approved this week.

great cust service
common sense t&c
enjoy rtg games
generous free spin terms

not a lot of big ticket bonus matches, but enough so that its a nice surprise

Roaring21 Casino

Thanks for the great review and congrats on your wins. We send our best for your recovery too. Best wishes!

DinosaurRawr99

Visitor

United States

• 1 month ago

I had a good time with this casino. I deposited about 1000 dollars and am currently waiting for a withdrawal of 4000. The withdrawal process is very long, but assuming that everything goes okay, I will change my review from positive to very positive.

Easy to deposit
No transaction fees
Great Customer Support

Low Withdrawal Limit
Long withdrawal wait period

Roaring21 Casino

Hey DinosaurRawr99, thanks for the review and congrats on your win! I believe we got your documents yesterday, so I'd suspect our team will be checking them over today and as long as all is good, you'll be getting that juicy cashout very soon!

There are a couple of hoops to jump through, but these are there to help protect our players and ourselves. Once you've done the verification thing though, you're good from then on and future withdrawals will be smooth sailing.

We hope to see you back at Roaring 21 for another lucky session in the future! Maybe 21 is your lucky number?

Player007

Junior Apprentice

United States

• 9 months ago

My experience with the casino's customer support left much to be desired, and it often felt like the policies they relied on were more important than doing what's right for the customer. Their overall approach in terms of ethics and values as a company left me unsatisfied, and I didn't find them to be particularly customer-friendly.

One of the issues that stood out was their handling of errors. There were instances where they over-refunded my account but failed to rectify it until an opportunity arose to potentially withhold my winnings. After waiting for three days for a withdrawal approval, it was disheartening to see them intentionally process it out of order, approving the second request before the first. This appeared to be a retaliatory move following their initial error, which seemed unprofessional.

What added to the confusion was their denial of the withdrawal request made first, even though it had been chat-verified to have met the wagering requirement. Instead, they opted to approve the second request, which had not met the requirement. However, I was confident that both accounts had fulfilled the requirements.

In summary, it was evident that the support team's handling of the situation could have been more responsible and customer-oriented. The casino's approach to resolving issues and errors left me with concerns about their commitment to transparency and fairness. I believe they create fake profiles to give false reviews hence is why their rating is extremely high for having the worst casino experiences here and their sister sites.

Can’t think of one

Game payouts are poor
3Day withdraw approval period
After 3 days then you have 48 more hours
5 business day withdraw time frame

Roaring21 Casino

Hi player007, I'm sorry we haven't lived up to your expectations this time around. It's hard to comment on a specific case without a username to look at what happened here and learn from our failings.

However I do see two accounts (that are linked) that seem to resemble something you say here. If I am correct, then you were advised against the way you used the Blue Reqards Card but went against that advice, not once but twice. You are not permitted to deposit funds from other players BRC accounts (an account that is not in your name) to your own account. I think this is the real reason you're unhappy?

I am sure that Casino.Guru would have measures in place to prevent fake profiles and reviews, otherwise there would be no point in these kinds of services. Our time spent here is purely spent dealing with legitimate player reviews and some that just want to vent while not providing full details about their issue and why that issue was initially caused.

I would just like to assure you that we don't have the time to create fake profiles and false reviews. What you read is genuine. Unless yours is one of the fake accounts/reviews? :O #plottwist

authorsilverhart

Visitor

United States

• 9 months ago

I made two deposits. One billing name reflected an LLC. Looked legitimate. The second deposit billing name reflected from the country of Nigeria, a known scammer country. The second transaction looked shady as hell. Don't trust this site.

Shady billing practices
Customer Service inept
Banking info felt compromised

Roaring21 Casino

Hi Trisha, sorry to hear you feel uneasy with your experience at Roaring 21. I'd like to assure you that your banking information has not been compromised as a result of your activities with Roaring 21 and I don't see anything that would suggest this would be the case? We also pride ourselves on our Customer Service team who work extremely hard to maintain a high level of support for our players, no matter the question or issue in hand. I've looked at your recent chat log and it seems your query was handled correctly and in good time. If you feel you've experienced poor customer service we'll be happy to look into specifics.

cdfrance1

Advanced Novice

United States

• 1 year ago

I've deposited a few different times, they don't even allow you to win a little, they just gladly take your money. The last game I played was plentiful treasures, $135.88 played on this game with no bonus feature triggered. Sure, you hit an .88 cent win here and there, but nothing significant to continue putting money in. I suggest if you use crypto, try cafecasino they give you frequent wins. That's what I'll be doing from here on out. I tried roaring21, it's not anything special.

Easily deposit funds
Don't have to go out amongst the public to play casino games

No real wins the odds are stacked against you
Promo codes don't work, or free spins they send to your email

Roaring21 Casino

Hi cdfrance1, sorry to hear you had a bad experience due to lack of wins. This certainly isn't what we want to hear from our players. Regarding the bonus codes, these work if you're eligiable, without knowing which codes you tried it's hard to say what the issue was, but if you did want to try figure that out, our CS team would be glad to help you any time.

w5sqttfmgr

Visitor

United States

• 1 year ago

I asked for my winnings to be deposited into my bank account and suddenly it was gone. They said I had played it but refused to show proof.

Deposit knowing you will never get money from them.

Roaring21 Casino

Hi w5sqttfmgr, this certainly doesn't sound like something we'd do and we're more than happy to look into your situation for you. Please either update with your username or alternatively and the preferred option, contact our support team 24/7. Alternatively, please submit a complaint with CasinoGuru and provide all information and we'll check it out down the official route. Thanks in advance.

carrie17c

Advanced Novice

United States

• 1 year ago

Decent selection of games I deposited twice balance started out at $200 the second time and lost it in about an hour and a half getting $.50-1.00 a game. All I did was lose, lose, lose no matter what. Won under $5 on the hundred spins. Never lost $200 so fast in my life. I also lost my first hundred in about 15 minutes. Play here if you want to lose your money quickly.

zena5755

Expert

United States

• 1 year ago

Forget it can't win here no matter how hard I tried. Dead slots with no return to player just like slots room and cherry jackpot.
Deposit and you will lose. If you won at their sister sites you will not win here. High wagering

Friendly Customer Service

High wagering
No return to player

Roaring21 Casino

Hi zena5755, we're sorry to hear you've had a bad run with our sites, this is not typical and we do have many winners and players that enjoy playing at our casinos.

We'd just like to clarify that winning at one casino in our group, has no impact on any play at any of our other brands, either now or in any future casinos. Other than ownership and the games, there is nothing there that links a win from one brand to how you win or lose in other brands. We're also glad that you rated our customer serice as a positive point, that's great to know.

Ladyleap

Unregistered user

United States

• 1 year ago

DELAYED PAYOUT***** it takes over a week to get paid due to bs verification process of info they have on file.
FREE PLAY & PROMOS & MEMBER benefits suck!!! This casino pales in comparison to any other I’ve joined and played online.

Roaring21 Casino

Hi Ladyleap, Happy New Year and thanks for your review. Looking at your account I see that you had a win from a free chip on December 6th 2022, and as you're aware there is a maximum withdrawal from no deposit bonuses of $200. Before cashout is permitted we always ask players to verify their accounts. This can be done before or after a win, but it is in place for the safety of you and your personal information and our safety too when dealing with fraudulent players. Looking at your account, I see that we requested verification for a card used that wasn't among your original verification information on the 7th (within 24 hours of your win). This was again requested on December 8th 2022, two days after your win. We requested again on the 9th and 18th of December and it seems we received the documents from you on December 20th. This was then approved on December 21st. The only delay here was getting the correct information from you relating to your account. In this time, it looks like you played back the win and lost the money which is where I think your resentment comes from. We are sorry that you didn't enjoy your time with Roaring 21 and do hope that you'll give us another chance to change your mind now that your account with us is fully verified.

kotdamnit

Apprentice

United States

• 1 year ago

Took everyone’s review into consideration and signed up today. Made a deposit with the bonus +100 free spins. For starters, the 100 free spins gave me 2 dollars and some change. My wager amount was well over 10K to meet… my balance went down and not once did it come back up. Went back into the coupon and redeem 30 free spins and won another 2$ off that. LOL these casino become more and more lame. That’s how you don’t get customer

Roaring21 Casino

Hi kotdamnit, thanks for your input. I'd like the oportunity to look into what happened here so we can see the sequence of events. It doesn't sound like you had a great run of luck there. Please edit your review with your username so we can look into it, thanks in advance.

Alexanderthegre8

Advanced Novice

United States

• 1 year ago

Edit: if roaring 21 would like to look into why the process took a while, my username is flameon247. Couldn't figure out how to message or reply here.

Fully legit, paid my decently sized winnings. Only problem I had was the withdrawal took a couple weeks...Phone support was nice.

good slot selection
good phone support
legit payouts

withdrawal via wire transfer took a couple weeks

Roaring21 Casino

Hi Alexanderthegre8, first off many congratulations on your win. Secondly, we would like the oportunity to look into why your withdrawal took a couple of weeks, this certainly isn't the norm and there must have been something that caused a delay? Was account verification completed smoothly? If you can drop us your username we can look into this for you and discover the reason for the delay.

*Edit* Thanks for the updated info. I've checked your account and it does seem there was an issue with the address and ID provided. The ID was noted to be cropped and this was asked for again and supplied successfully. Proof of address also wasn't possible due to a house move 1 year ago, so no recent proof available. Both issues were since resolved and we hope you're enjoying your winnings. Thanks for choosing Roaring 21 :)

RaeMRae84

Apprentice

United States

• 2 years ago

I wish I could say they're as fair as when I started playing. I feel like they know how much I play with and have made it harder to win anything at all. And I've requested print outs of my play time and it's not pretty. I've tried to speak to them about it and they just told me they can't offer a few chip. I didn't ask for anything free, just Fairplay. I feel like I may need an arbitrator for peace of mind now. This is saddening because I play with all of their sister companies too.

Fast BTC withdrawal.
Great customer service
Easy account validation
Easy to contact, over phoneor chat

Lack of loyalty free chips and spins
Higher wagering restrictions
Free spin bonus wagering includes deposit and spin total

Roaring21 Casino

Hi RaeMRae84, I'm sorry to hear you've had a bad run. I can assure you nothing untoward is happening with your account. I'll ask one of our CS team to get in touch in case this hasn't been sorted out already. We value your comments and always look to ensure players enjoy their time with Roaring 21.

Ktina5256

Junior Apprentice

United States

• 2 years ago

They have the nicest customer service ever they really do but I deleted my account from here because I got a cash back bonus finish that cash it out deposit it again and won $18,000 and they sent me $350 this was last year but they do have the nicest customer service I've ever met but I would say do not take a bonus from here

Roaring21 Casino

Hi Ktina5256, thanks for the positive review of our customer service team. I will pass on your kind words. Regarding your win, the reason the max cashout ($360) was applied was because the win was accumulated on the back of a cashback bonus. We're a fair casino and we do treat all players equally. The bonuses are there to provide players with more bonus money on top their deposits, but they are not compulsory. We do advise though, all players should be aware of the terms and conditions to the bonuses before accepting the offer. We clearly present all T&C's for each bonus before they are added and have no hidden terms.

Jaxson59

Junior Adept

United States

• 2 years ago

I started out with their very nice 400% welcome bonus (available twice). It also came with 100 free spins on Lucky 6. Well, after my 100 spins, I won a total of $5.98. The rest of my play was the same way. I cannot understand how you can play $400 and lose, lose, lose.

I bought in for the 2nd 400% bonus and this time, I won a whopping $6.44 on my 100 free spins. I really, went through my money fast and I was only betting $2.00 or less a spin.

This casino lures you in with a hefty welcome bonus, but they sure do know how to ruin a good time.

I was not able to find what the playthrough was (it might be there, but I couldn't locate it). With 400% bonus, you know the wagering requirement is high. I would think they would let you play for awhile but it was just a slam, bam and you're done ma'am.

Unless you enjoy throwing your money away, never being entertained and feeling like a sucker, STAY AWAY.

I used their chat function, to ask them to remove me from their mailing list. They were quick to respond and agreed to do it. I immediately received two more emails.

Large welcome bonus, live chat with good response times

No chance on Earth of winning.
Typical RTG slots, nothing special
Sister casinos are also run this way in my experience

tbullar2

Junior Apprentice

United States

• 2 years ago

I got the $20 no deposit. I made the playthrough and I am still playing. I do not know about this casino's withdrawals. I do like getting past the playthrough.

Plenty of winning

Safety Index of Roaring21 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Roaring21 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Roaring21 Casino and related casinos (43)

43All0Opened1Not solved11Solved31Rejected

Complaints directly about Roaring21 Casino

Case closed Our verdict

Player stopped responding

Disputed amount: ¥20,000

Player is struggling to withdraw his winnings.

The player from Japan is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.

Submitted: 05 Jun 2023

Resolved Our verdict

Case closed

Disputed amount: $139.4

Player has been accused of opening multiple accounts.

The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player's details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player's outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.

Read moreRead less

Submitted: 02 Jun 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player is dissatisfied with wagering requirement.

The player from the United States wasn't aware of wagering requirements. She wishes to cancel her bonus and refund her deposit. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 03 May 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Player's winnings were confiscated.

The player from the US had his winnings from a bonus confiscated due to breaching the max bet rule. We closed the complaint because the player didn't reply to our messages and questions.

Submitted: 24 Apr 2023

Resolved Our verdict

Case closed

Disputed amount: $2,317

Player's asking for a deposit refund.

The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player's account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.

Read moreRead less

Submitted: 03 Jan 2023

Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s account has been blocked for further deposits.

The player from United States is complaining about high unexpected deposit fees. Subsequently, the account has been blocked for further deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead less

Submitted: 31 Jul 2021

Case closed Our verdict

Player stopped responding

Disputed amount: $6,000

Player’s suggesting unfair practices.

The player from United States is highly dissatisfied with the overall casino experience and pointing out remarkable differences between “fun” and “real” games. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 26 Apr 2020

Complaints about related Spinfinity Casino (3)

Resolved Our verdict

Case closed

Disputed amount: $400

Player faces unreasonable verification request.

The player from the US is having issues with withdrawal at Spinfinity. After winning $400 and completing document verification, they were asked for verification documents for an address from 4 years ago and old credit card details, which were used on a sister site of the casino. Player’s complaint has been resolved successfully.

Read moreRead less

Spinfinity Casino

Safety Index:High Submitted: 16 Aug 2023

Resolved Our verdict

Case closed

Disputed amount: $175

Player is struggling to complete the account verification.

The player from the United States was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and explained that the verification process had now been completed, and seemed to take longer than usual as the player no longer had access to one of the credit cards he had used. The player confirmed that they had received their payment and the issue was resolved.

Read moreRead less

Spinfinity Casino

Safety Index:High Submitted: 06 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $22.5

Player's deposit hasn't been credited.

The player from the US is experiencing issues with deposits. The player later confirmed that the problem was resolved.

Spinfinity Casino

Safety Index:High Submitted: 18 Apr 2022

Complaints about related Slots Ninja Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $530

Player’s winnings haven’t been received yet.

The player from Missouri had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received at that time. The player, a long-time user of the casino, had expressed frustration over the delay, claiming that the casino falsely advertised a 48-hour payout period. Despite this, he reported that he had received his winnings after seven days. The Complaints Team had advised patience and explained that withdrawal processing times could vary. The issue was eventually resolved and the player had received his winnings.

Read moreRead less

Slots Ninja Casino

Safety Index:High Submitted: 25 Sep 2023

Complaints about related CasinoMax (Same management)

Resolved Our verdict

Case closed

Disputed amount: $278

Player's withdrawal has been delayed.

The player from Arizona had experienced delays in his Bitcoin withdrawal which exceeded the stipulated 48-hours processing time and had lasted nearly a week. The Complaints Team had advised him that withdrawal processing times could sometimes take a couple of days or even weeks due to various factors such as unfinished KYC verification or high volume of withdrawal requests. The team had recommended patience and full cooperation with the casino. The player later confirmed that he had received his payment, but expressed dissatisfaction with the casino's advertised withdrawal time frame. The issue was marked as resolved by the Complaints Team.

Read moreRead less

CasinoMax

Safety Index:High Submitted: 26 Sep 2023

Resolved Our verdict

Case closed

Disputed amount: ??

Player is struggling to complete account verification.

The player from the United States submitted the documentation needed for verification. However, the casino has not accepted her proof of address. After the player submitted the complaint, her documents were accepted and she received her winnings.

Read moreRead less

CasinoMax

Safety Index:High Submitted: 28 May 2023

Resolved Our verdict

Case closed

Disputed amount: $4,000

Player hasn't received a refund.

The player from the US was charged unexpectedly, and after the casino promised a refund, this wasn't yet processed. The player confirmed the issue was resolved.

CasinoMax

Safety Index:High Submitted: 09 Feb 2023

Resolved Our verdict

Case closed

Disputed amount: €5,600

Player has experienced a technical glitch.

The player from United States has experienced a technical glitch while playing.

CasinoMax

Safety Index:High Submitted: 21 Apr 2021

Complaints about related Cherry Jackpot Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal has been delayed.

The player from California used a bonus code, met the playthrough requirements, and attempted to withdraw $200. Despite fulfilling many verification steps, the casino rejected his driver’s license and requested a passport, which he did not have. The player faced delays and repeated rejections due to the casino claiming the driver's license pictures were screenshots. The issue was resolved after the player confirmed that the verification took longer than expected. The complaint was marked as resolved by us.

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