Kosmonaut Casino Review

The player has accused Kosmonaut Casino of repeatedly breaching player protection and terms of service. Despite multiple requests for self-exclusion, the casino continues to allow deposits. While the player has received 294 Euros, there is still 958 Euros pending.

The player from Austria, who had won 2,700 Euros at Kosmonaut Casino, had experienced withdrawal issues. Despite having an already verified account, his withdrawal request had been repeatedly denied. His case had been forwarded to the security department for a random check, even though he had insisted he didn't have a second account or unverifiable payment methods. The casino's responses had been inconsistent. However, the player later asked to close the case without confirming if the issue had been resolved. Consequently, we had to reject the complaint due to lack of confirmation from the player.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal, as the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the response time by 7 days, but the player did not respond to their messages. As a result, the complaint was rejected due to lack of player's cooperation.

The player from Germany is unable to cash out their winnings of €1450. Despite being verified, the casino is declining the payout daily without giving any clues, often citing technical problems. Shortly after opening the complaint player has received part of their funds and played remaining funds.

The player from Australia has been unable to collect winnings, due to a discrepancy in the perceived maximum win from a bonus. It came to light that the player had received a different bonus to the one advertised on the casino website for the 3rd deposit. This bonus was subject to different terms, including a maximum win rule, but the terms were only available to the player upon asking for them via live chat. Additionally, the rules for the deposit bonus the player thought they had received were not clearly written regarding the maximum win rule. We decided that the player should receive their winnings in full in this case, but as the casino wished to maintain their position the complaint was closed as 'unresolved'. The Casino later asked for the complaint to be reopened, and stated that they were awaiting the decision of the regulator. In accordance with the decision, the casino restored the player's balance to them. The player was able to withdraw their winnings and the complaint was resolved.

The player from Canada had issues with a withdrawal from an online casino, which had been delayed for two months. Despite initial promises of 'no KYC needed' and 'fast withdrawal', the player had difficulties logging in and was informed that he had failed his KYC. The casino maintained its stance and declined to change its position, leading to the closure of the complaint as unresolved. However, the complaint was later reopened at the request of the casino, and the player confirmed receipt of his winnings. The casino's earlier refusal to pay was deemed against our Fair Gambling Codex. The issue was finally resolved when the casino processed the payment and the player confirmed receipt of his winnings.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Australia faces issues with casino withdrawal and receives conflicting reasons from the casino support, including account security check, bank rejection, and payment provider problems. We closed the complaint because the player stopped responding.