Conquestador Casino Review

The player from Ontario made two withdrawals totaling $7000 from the casino. The payment method was via e-transfer but the player hasn't received the funds. The casino asked her for the ID number of the e-transfer to investigate, which she does not have. The complaint was resolved as the player got paid out.

The player from New Zealand had difficulty withdrawing winnings of $50 000 from the casino. Despite having passed the KYC requirements, his payment, allegedly processed, had not reached him. We attempted to investigate the issue by asking the player several clarifying questions but received no response. As a result, we couldn't investigate the case further and were forced to reject the complaint.

The player from Japan requested withdrawals from his winnings, but they were returned to the balance. The casino asked for multiple documents for verification, which the player provided. Player’s complaint has been resolved successfully.

The player from Japan had their withdrawal request denied and their account frozen after winning a significant amount. The casino mentioned issues with their device and card. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Georgia had his account blocked and all active balances withheld. After multiple requests to provide specific documents and other information, came a request for the player to provide a bank statement of an account of his he had not deposited from. This was done with the aim to investigate a suspicious transaction, which was recognized in a previously provided statement. The player kept refusing to provide this information, and thus, we were left with no option but to reject his complaint.

The player from Japan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario, Canada made a deposit a month before submitting the complaint, however, she was still not able to place any bets. A month later, the casino team informed us the player could not place any bets due to changes in regulations in the player's jurisdiction concerning online casinos. According to the information provided by the casino team, the situation was sorted out and the player should now have full access to the services of the casino. We rejected the complaint as the player stopped responding to our messages and questions, and therefore, never confirmed their issue had been, in fact, resolved.