1 week ago
I uploaded my KYC documents, but about a week later, I received the following email.
"
Hi ,
Some of the documents you submitted have failed the verification, please login on the website and provide again the required documents."
So when I tried to log in, my account was frozen.
When I replied to the email about it, the email was also blocked.
I only have a memory of whether I used the welcome bonus here or not. Of course, I have never applied for a withdrawal. I've never contacted support. What is this casino? It's more annoying than a bogus casino
I don't even know what the problem is
I want to shout the F-word out loud
P.S 20241103
I was able to log in today. The address verification was rejected. Well, it doesn't matter anymore
"
Hi ,
Some of the documents you submitted have failed the verification, please login on the website and provide again the required documents."
So when I tried to log in, my account was frozen.
When I replied to the email about it, the email was also blocked.
I only have a memory of whether I used the welcome bonus here or not. Of course, I have never applied for a withdrawal. I've never contacted support. What is this casino? It's more annoying than a bogus casino
I don't even know what the problem is
I want to shout the F-word out loud
P.S 20241103
I was able to log in today. The address verification was rejected. Well, it doesn't matter anymore
- Documents denied
- My account was frozen
- try to contact them, the email is also blocked.
BetFlash24 Casino
2 weeks ago
Answer to the update/Edit message :
Hi mmgg33441,
Thank you for sharing your experience, and we're glad to have some clarity now. We understand that you tried replying to the noreply@betflash24.com email, which led to a blocked email response. This address is not monitored for incoming mail, but at the bottom of our verification email, we provide contact options at info@betflash24.com and support@betflash24.com for assistance. These are the best channels for support on document submissions and account concerns.
Regarding the temporary account freeze, we observed multiple incorrect password attempts, which automatically triggered the security lock. We do have records of each attempt, including the date and time. If you need any help resetting your password or further assistance with your account, please feel free to reach out to us at the support addresses mentioned, and we’ll respond promptly.
As for the KYC document rejection, please note that this process is automated and uses AI to verify the images. Sometimes, if the documents are unclear or overly zoomed, they may be rejected. We then perform a manual review to ensure accuracy. If you encounter any issues, feel free to reach out, and we'll be glad to assist you through the process.
Thank you for your patience, and we hope this resolves any concerns.
Betflash24
-------------------------------------------------------------------------------------------
Hi mmgg33441,
I understand how frustrating this situation can be. If your account is frozen, it may be due to multiple incorrect password attempts, which triggers an automatic security freeze. To resolve this, please email us at info@betflash24.com with your username, and our team will assist you in verifying your account and completing any remaining steps for reactivation.We’re here to ensure you can get back to enjoying Betflash24 as soon as possible. Thank you for your patience, and please reach out if you have further questions.
Hi mmgg33441,
Thank you for sharing your experience, and we're glad to have some clarity now. We understand that you tried replying to the noreply@betflash24.com email, which led to a blocked email response. This address is not monitored for incoming mail, but at the bottom of our verification email, we provide contact options at info@betflash24.com and support@betflash24.com for assistance. These are the best channels for support on document submissions and account concerns.
Regarding the temporary account freeze, we observed multiple incorrect password attempts, which automatically triggered the security lock. We do have records of each attempt, including the date and time. If you need any help resetting your password or further assistance with your account, please feel free to reach out to us at the support addresses mentioned, and we’ll respond promptly.
As for the KYC document rejection, please note that this process is automated and uses AI to verify the images. Sometimes, if the documents are unclear or overly zoomed, they may be rejected. We then perform a manual review to ensure accuracy. If you encounter any issues, feel free to reach out, and we'll be glad to assist you through the process.
Thank you for your patience, and we hope this resolves any concerns.
Betflash24
-------------------------------------------------------------------------------------------
Hi mmgg33441,
I understand how frustrating this situation can be. If your account is frozen, it may be due to multiple incorrect password attempts, which triggers an automatic security freeze. To resolve this, please email us at info@betflash24.com with your username, and our team will assist you in verifying your account and completing any remaining steps for reactivation.We’re here to ensure you can get back to enjoying Betflash24 as soon as possible. Thank you for your patience, and please reach out if you have further questions.
