Joya Casino Review

The player from the United Kingdom requested an account closure due to a developing gambling addiction. However, the casino allowed the account to be reopened and a deposit of £180 was made. The account was subsequently closed again after the deposit. The player seeks a refund of the £180.

The player from Iraq has an issue with Joya Casino after depositing $1,098. The player's withdrawal requests were repeatedly ignored and following his further inquiries, the casino has blocked his account and removed access to the chat support.

The player from Armenia had faced difficulties withdrawing her winnings of €400 due to disabled cryptocurrency withdrawal options. The casino had informed her of a supposed breach of rules regarding double bonus usage which she had queried, as it affected her deposit-only winnings. The casino had justified their decision by citing the player's breach of terms and conditions concerning bonus usage and playing on progressive slots. The player had argued that the terms were not clearly stated in the mobile version of the casino site. After reviewing the evidence and discussions between the player, the casino, and the complaints team, the casino had agreed to pay the remaining winnings of €220. The player had confirmed receipt of the funds, and the issue had been resolved satisfactorily.

The player from Lithuania had had issues with withdrawing his winnings from Joya Casino after successfully wagering a 150% deposit bonus. The casino had initially refused the withdrawal, claiming the player had breached their terms, which the player had denied. After the player had contacted the Complaints Team, we had asked the casino to provide further details about the alleged breach. The casino then admitted that a human error had occurred during the verification process and confirmed the player's eligibility for the payout. The player had since confirmed receipt of his winnings, leading us to classify the complaint as successfully resolved.

The player from Germany had complained about not receiving the advertised 150% bonus after making an initial deposit at the casino. The bonus was only credited after wagering with real cash, which had not been clearly described in the terms and conditions, leading the player to feel scammed. The player's account had not been verified, and he had already used the deposited money. The player could not use the bonus as he had already gambled away his deposit. We had advised the player that if a bonus was not credited, he should have contacted the casino right away and refrained from using the deposited funds. However, as the player had already used his deposit, there was nothing further we could do. The complaint was therefore rejected.

The player from Germany had requested the closure of his Joya Casino account due to a gambling addiction, but his request was not processed, resulting in a loss of $1182. He was seeking reimbursement, but the casino had not responded and had even barred him from their live chat. The player had provided video evidence showing the email sent to the casino's support email. However, the casino claimed the email was not received and accused the player of manipulation. After reviewing the case and the evidence provided, the player was advised to contact the casino's Gaming Authority and use our Self-Exclusion Assistance Tool for future self-exclusion requests.

A player from Belarus can't withdraw 120 euros from his account due to issues stemming from the casino's verification process and technical problems. Over several weeks, the player encountered contradictory information from customer support, their deposit going missing due to a payment system glitch, and an inability to withdraw winnings. Access to the online casino from Belarus has since been restricted. The complaint got resolved as the player was paid out.