Joya Casino Review

Show company details

Payment methods

Show all (32)

Withdrawal limits

per month

$24,000

per week

$6,000

per day

$1,000

Owner Provably Fair Gaming B.V.

Established 2023

Estimated annual revenues

> $1,000,000

Licensing Authorities

Comoros (AOFA)

OverviewBonusesUser reviews29Safety Index explainedDiscussion73Payment methods32

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Joya Casino Review

In this review of Joya Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. In terms of player safety and fairness, Joya Casino has a High Safety Index of 8.1, which makes it a recommendable casino for most players. Carry on reading our Joya Casino review to make an informed decision whether or not this casino is the right fit for you.

Is Joya Casino fair and safe? Safety Index explained

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Joya Casino Terms and Conditions as part of our review of Joya Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Joya Casino is a small to medium-sized online casino based on our estimates or collected information. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find Joya Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

On the whole, also considering other contributing factors in our assessment, Joya Casino has achieved a Safety Index of 8.1, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Joya Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of Joya Casino during our review.

Player complaints related to Joya Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We have found no relevant complaints about this casino.

User feedback and assessment of Joya Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Our database has a total of 30 user reviews of Joya Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Joya Casino company information and licenses

Joya Casino belongs to Lemonia International (Pvt) Ltd. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Joya Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.

About payment methods and win and withdrawal limits

Joya Casino accepts 32 payment options. This includes: Skrill, Neteller, VISA, Mastercard, Maestro, Neosurf, Bitcoin (BTC), Bank transfer, Ripple (XRP), DASH, Cardano (ADA), Binance Pay, Solana (SOL), Chainlink, Dogecoin (XDG), Tezos (XTZ), Monero (XMR), Tether (USDT), TrueUSD (TUSD), EOS, Jeton, Interac, Stellar Lumens (XLM), eZeeWallet, PIX, Binance Coin (BNB), Ethereum (ETH), Litecoin (LTC), USD Coin (USDC), Noda pay, Tron (TRX), Shiba Inu (SHIB).

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
EUR 1,000 per day	No win limit
EUR 6,000 per week
EUR 24,000 per month
USD 1,000 per day
USD 6,000 per week
USD 24,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Joya Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
French			24/7
Arabic			24/7
Turkish			24/7
Chinese			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Joya Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Joya Casino to be professional and fast.

Joya Casino casino games and slots

You can play these types of games at Joya Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

Titles supplied by 172 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Lightning Box, Red Rake Gaming, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, High 5 Games, Genesis Gaming, Belatra Games, Booongo (BNG), Relax Gaming, Betgames, Ainsworth, Bullshark Games, Lucky Games, Jelly, PearFiction Studios, Fantasma Games, Old Skool Studios, Turbo Games, Platipus, Half Pixel Studios, Slotopia, Altente, Wizard games, Authentic Gaming, RFranco Games, Amigo Gaming, Mancala Gaming, Spadegaming, ElCasino (TVBET), Nailed it! Games, ALL41 STUDIOS, Golden Race, Revolver Gaming, EAGaming, Northern Lights Gaming, Mascot Gaming, Spinoro, Four Leaf Gaming, Triple Edge Studios, Amusnet (EGT), Givme Games, Infinity Dragon Studios, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, TVBet, Slot Factory, Neon Valley Studios, Max Win Gaming, OctoPlay, HungryBear, Skywind Group, Iconic21 (BETER Live), High Limit Studio, Pulse 8 Studios, AvatarUX, 3 Oaks Gaming, Hammertime, Aurum Signature Studios, Winfinity, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, 5Men Gaming, Gacha studios, Ino Games, AceRun, Smartsoft Gaming, Oros Gaming, Prospect Gaming, Win Fast, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, LIVE Solutions, Skillzzgaming, Ad Lunam, Bulletproof Games, GONG Gaming Technologies, Reflex Gaming, BF Games, Spribe, Fortune Factory Studios, Gamomat, CandleBets, Atmosfera Live, TrueLab Games, Spinza , RAW iGaming, Bang Bang Games, Foxium, Buck Stakes Entertainment, SlotMill, D-Tech, Vivo Gaming, Onlyplay, Crazy Tooth Studio, Oryx Gaming, Games Inc., Gaming Corps, Nucleus Gaming, Leap Gaming, Switch Studios, Gamebeat, Livespins, Blue Ring Studios, Fugaso, Absolute Live Gaming (alg), Gamevy, SpinPlay Games, Neko Games, Retro Gaming, Gold Coin Studios, SpinLogic Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, Just For The Win, PatePlay, EGT Digital, Games Lab, Barbara Bang, Silverback Gaming, Clawbuster, Snowborn Games, Electric Elephant, Bet2tech, Triple Cherry, 7Mojos, Netgame, Print Studios, Ruby Play, Ka Gaming.

Joya Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 6 bonuses offered by Joya Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on Joya Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (32)

Withdrawal limits

per month

$24,000

per week

$6,000

per day

$1,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (8)

English customer support

All languages (8)

English live chat

All languages (8)

Game providers
Show all (172)
Game providers (172)

CASINO SCREENSHOTS

Positives

Unique VIP program
Deposits and withdrawals in cryptocurrencies are available
Huge selection of game providers
Live chat support is available 24/7
Huge selection of games

Negatives

Not all game providers are available for all countries

Interesting facts

From November 11th to November 17th 2024 special B-Day celebration week with exciting daily promotions, incredible boosts and exclusive offers
Medium sized international casino
Currency added to casino account automatically based on player’s country
Contact support to set various responsible gaming limits

Author & Guarantor: Jannete Hills Last updated: 09 Aug 2024 Anything incorrect or missing? Let me know

Joya Casino bonuses

Browse all bonuses offered by Joya Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Joya Casino

This is a place to share experience with Joya Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 29 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

leonsmz

Visitor

Poland

• 1 month ago

I find the casino very pleasant to play at and there are many secure payment methods, which I like. Furthermore, the live chat is very helpful if you have a problem.

many payment options
viele Zahlungsmöglichkeiten
good game selection
gute Spielauswahl
Good live support
Guter Live Support

some games still not available
einige Spiele trotzdem nicht verfügbar

marciogardiniweb55

Senior Apprentice

Brazil

• 1 month ago

I decided to give this casino a try after looking at the comments and information about it a few times here. I can say that it deserves a good rating for several reasons: fast verification, super-fast withdrawals and excellent customer support. It's the first casino I've seen with such efficient support, able to solve problems in real time.

In addition, I received a bonus of 50 free spins on registration, which was a great surprise! I really enjoyed this bonus, tried out several games and, in the end, made a deposit. Withdrawing my winnings was extremely quick, something I really appreciated.

Based on the excellent experience I had at Casino Joya, I can say with certainty that I recommend it. A variety of games available, many of which are my favorites. I'll definitely be back to play again

fast withdrawals
saques Rapido
fast verification
verificação Rapida
efficient real-time support
suporte em tempo real e eficiente
lots of games
bastante jogos

I still don't see it
ainda não vejo

Joya Casino

Hello Marcio,

Many thanks for such a kind words! We are eager that we were so helpful and appreciate your satisfaction! If you need any additional help feel free to reach out to our Live chat Agents.

Wish you all the best and have a great time at Joya.

Joya casino Team

babawu69

Novice

Austria

• 2 months ago

I used the bonus, paid in €10 and got my winnings paid out immediately. Customer service is lightning fast and super friendly

super customer service and super fast payout
super Kundenservice und superschnelle Auszahlung

Joya Casino

Hi babawu69,

Hope you are doing well.

Many thanks for such a kind words, we are happy that you are enjoying the Joya.casino.

Hope that the common journey will move on.

Best of luck!

Joya Casino Team

t0t0diabl3

Junior Apprentice

Belgium

• 3 months ago

I hate them and I will never deposit on this Russian casino again. Read the terms very good and you'll see how evil and dishonest they are. Only play here if you NEVER use their bonuses.

Excellent customer support

Confiscated over 2000 euro balance because I played live games AFTER i finished wagering bonus.
You have to withdraw immediately after finishing wagering bonus or they will delete your funds for playing games that are not allowed
They don't block games that aren't allowed during wagering, so you can't really know
The website has much lagging and many times logout during gameplay

Joya Casino

Hi Chatty,

Thank you for sharing your feedback.

As per our Terms and Conditions, certain games are restricted while playing with an active bonus. Unfortunately, in your case, these restrictions were not followed. It is our priority to maintain fairness and integrity for all players, and any breaches of the terms, even if unintentional, must be handled accordingly.

To show goodwill, we have refunded your initial deposit as a token of appreciation. Please note, all evidence and details of your case have been thoroughly reviewed and shared with Casino Guru, who confirmed the adherence to our terms.

We always strive to provide a seamless and enjoyable gaming experience.

We wish you all the best and hope for your understanding.

Kind regards,

The Joya Casino Team

baloghzsofi4

Visitor

Hungary

• 6 months ago

I register to casino and deposit and playing with my own and bonus money.
I wager all what i need to withdraw my money, so i start 60€ withdawal ... casino support was removed my withdrawal and money from my account.

Didnt have positive

Scammed 60€ and remove my withdrawal and money from my account

Bripre84

Advanced Novice

United States

• 7 months ago

This site started off bad. I played the 50 spins and what I won from them lost down to .18 cents and it said my free spin bonus was over. That was just the start. When I deposited with no bonus attached they put the .18 and free bonus playthrough on my deposit. When I tried to play the games it kept telling me I couldn’t spin with a bonus only spinlogic. When I finally got them to fix it I could only play a few providers. The spinlogic ones kept telling me I had insufficient funds and would take all my money to zero even though I had the 30. Then most of the providers you can’t play in America. Providers that are readily available to me at many other casinos in America. This was the worst experience I’ve ever had and I’ll never put a dime in to this site again. I’m going to stick with the sweepstakes sites and the instant withdrawal rtg casinos. Never here though. Keep your money if you are in America. I don’t know how they do other countries.

Lots of game providers

Can only play but about 5 percent of the games.
Customer service is not very helpful
Too many glitches.

Joya Casino

Dear Michael,

Thank you for taking the time to share your experience with us, and we sincerely apologize for any inconvenience you faced at Joya Casino.

Regarding the issue with the free spins and the playthrough requirements, it seems that the bonus wasn't fully released on your profile initially, but I'm glad to hear our support team resolved it quickly. As for the game availability, unfortunately, we have limited control over which games are accessible in specific regions, as this is determined by the game providers themselves based on their licensing agreements.

We appreciate your feedback and would love to welcome you back anytime you're ready to give us another try. If you have any questions or need further assistance, our support agents are always available to help and provide you with clear answers.

Thank you for your understanding.

Best regards,

Joya Casino

bounsfide

Visitor

United States

• 7 months ago

Step right up, step right up! Gather 'round, ladies and gentlemen, for the most wondrous, most thrilling, most exhilarating spectacle in the realm of online gaming! Feast your eyes upon Joya Casino, the crowning jewel of crypto casinos, unparalleled in its grandeur! Let me tell you, it’s simply magnificent! In terms of boosts and bonuses, there’s nary a rival. Nobody’s ever seen the likes of it. The offers are truly astonishing—phenomenal, my friends. Those other so-called casinos? Merely pretenders, mere charlatans. Casinos in name only. Deranged losers, each and every one.

Behold the bounty of perks! Their terms? None can compare. Fair, clear, and crafted with YOU in mind. Believe you me, there’s nothing like it in the wide, wide world. And the games? Oh, the games! A vast collection from countless esteemed providers, an endless cavalcade of delights. A veritable treasure trove of entertainment awaits. You’ll be spinning, winning, and grinning with unbridled glee.

And let us not forget their hosts, dear patrons. Available day and night, night and day, 24/7! The friendliest, most obliging hosts you ever did meet. In terms of service, none can rival. They’re there to ensure your pleasure, to treat you like the royalty you are. And the VIP perks? Nothing short of a spectacle. A cornucopia of benefits to keep you in the game, feeling like a million dollars.

I have big, strong whales come to me and say, "Sir, with tears in their eyes, Joya Casino is the finest thing that’s ever graced our lives." These are wealthy men, folks. Millionaires! Real winners! And they won’t play anywhere else now that the secret’s out. Can you fathom it? Tears in their eyes! It’s truly extraordinary. Everybody’s abuzz about it. True gambling satisfaction awaits at Joya Casino. It’s all about joy, excitement, and the thrill of victory. So, what are you waiting for? Step into the fantastical!

endless boosts and bonuses
24 hour payouts
awesome selection of games
24 hr real people hosts

max cash out per day $1000
pending withdrawals are not reflected on account
no option to hide region restricted games

camanche25

Junior Apprentice

United States

• 7 months ago

I couldn’t get the slider to go over any lower, but it should be the worst possible score they could get, every single time I was invested in the game and it was going into the features it would cut off and logged me out and then you can’t get back to the games. I lost $200 there but I should’ve definitely won. Had they not and then they on top of that they jumble up the games every time you try and refresh so you can’t even get back to the game that you were just winning and where your feature is going on and you can’t go to your history and get back to the game, it is a sham and a oh my God I am furious. Do not go there. It is rigged AF like technically.

None zero
Zip zilch

Everything
Cheating
Shutting your games down When features hit
Logging you out when you’re winning
Jumbling up the game so you can’t get back to the one you were just winning
No way to get back to the games that you were winning on
Support

Joya Casino

Dear Candice,

We sincerely apologize for the difficulties you encountered during your time with us at Joya Casino. Please rest assured that we do not have any influence over game disconnections or logouts, as these issues are typically related to the game providers themselves. While this situation appears to be an isolated case, we truly regret the frustration it caused you.

As a gesture of goodwill, we would like to credit your account to help improve your experience with us. Our platform has undergone several systematic updates, and we are confident that such issues will no longer be a problem moving forward.

Please don't hesitate to reach out to our Live Chat support team, who will gladly assist you and apply the credit as a token of our appreciation for your patience.

Thank you for your understanding, and we hope to welcome you back soon.

Best regards,
Joya Casino Team

rile15

Adept

Slovenia

• 8 months ago

The casino offers many games, many providers, the only thing that bothered me was their bonus. I received an offer for a bonus via mail of 300% for a min deposit of €30, I contacted the agent who told me that it is possible to activate the bonus manually only through them and I accepted bonus. When I started playing, all the games are opened because the casino does not have a sophisticated program to inform the player which games he can play and which not. I lost more than 2 hours to get information for each provider, whether I can play this game or not, out of 10,000 games you can play about 100 of them on the machines and of course after the confirmation of the agent. I lost all my nerve and had to play games that no one plays. Ok, that's the condition of the casino. disaster really, Open Nolimit which offers more than 200 games, the agent offers me 5 .You want to play 3OAK, they offer you 4 and so on, I lost more than 2 hours getting information on what you can and can't do. I don't know, their answer is just that they tell you that they are working on it so that even with manual input codes that are not offered to you in addition to the bonus so that the system itself processes what you can play and what not. I played the €1,500 bonus myself, about half of it, and only with 5 offered games max bet €0.60, after losing my temper I just lost everything, because playing one of the same games is not enough to win. I don't recommend playing until the casino fixes these catastrophic annoying problems. If I were the owner, I would never and never allow a player to have to contact an agent every time he wants to play a game, this is absurd. Returned I would like money for all players who have decided on a bonus that does not have an entry code. I don't know, I am very disappointed. I hope that this information reaches as many players as possible when the player enters the casino, deposits money and plays smoothly, but that is not the case here, if I could pasted the conversations from the agents, I would show you how it looks.. good luck to the casino because I won't be playing here anymore, even though the winnings are fine

Lots of games
Veliko iger
Quick deposit
Hitri depozit

You should always contact the agent to play with the bonus
Igranje z bonusom morate vedno kontaktirati z agentom
Not enough games when playing with a bonus
Premalo iger pri igranju z bonusom

Joya Casino

Hello dear Rife,

I just got through your case in detail. Please be informed that we have our standard bonuses which are functioning automatically regarding the boost and progressive slots restriction. We are also making campaigns that requires from the members to come on chat and ask for a daily promo and when it's this situation unfortunately the system can not restrict progressive slots. By our rules, progressives are strictly forbidden, and mostly the players know how to recognize it. Almost every game that has any kind of jackpot that is displayed in the corner of the game is progressive slot. We are always asking the players when it comes to this matter if they want us to return the deposit or to leave the balance of deposit amount so they can continue to play it clearly. I am really sorry that you encountered this kind of issue but be sure that our agents will do the their best in order to help you to solve it together.

Please reach out to us if you need any kind of help.

Best Regards

Joya Casino

pamelapop9105

Senior Apprentice

Romania

• 9 months ago

I played in this casino, the welcome bonus seems very good to me, excellent RTP.
You need to put more interest in making this page work better because it has many errors.
Quick withdrawal after solving the problem in the chat I received the money in 5 minutes
Exceptional customer service
I honestly recommend it, plus they have a lot of providers that I haven't seen in other casinos
A very important thing if you play with bonus money avoid progressive jackpot slots because it can cancel your funds

CHATEAU
Chat
Quick withdrawals
Retrageri rapide
providers
Provideri
Welcome bonus
Welcome bonus

Many errors
Multe erori
Avoid progressive jackpot slots if you have an active bonus
Evitați sloturile cu jackpot progresiv daca aveți bonus activ

Joya Casino

Hello pamelapop9105,

Thank you for such a kind words and we are happy to see that you are satisfied with our brand.

Appreciate your feedback about the errors that you encountered, we will do our best to fix it all.

If you have any misunderstanding or concerns feel free to reach out to us and we will be in service.

Best wishes,

Joya Crew

tsouibekas

Advanced Novice

Greece

• 9 months ago

They abuse the bonus terms, saying that you played a progresive slot so they can delete your money at bonus.
If you dont allow dear casino the progressive slots at bonus , just dont allow to open thos slots, like you do on another slots that you dont allow.
But no, you simply leave it like that so you can abuse the bonus terms in your favor and delete players balance
After telling me that progresive bonus slot game that i played was Wild fruit Jam, i just checked the game and it doesnt say nowhere that it has progresive jackpot.
They lie and they lie bad as you can see.
Just stay away to save your money
If is needed ofcourse i have screenshots of all the conversation with live chat

Not all providers open
RTP is manipulated

Joya Casino

Hello tsouibekas,

Hope that you are well and safe.

Upon thorough investigation of your gaming activity, we have concluded that you have engaged in playing progressive slots. We will be providing Casino Guru Representatives with evidence to support this finding. It appears that the game in question is just one among several progressive slots you have played. We recommend reviewing the descriptions on reputable casino like Casino Guru to understand the validation process for these games and you will see that part progressive jackpot of this game is confirmed. Even if the jackpot amount isn't visibly displayed, the machine may still be linked to a progressive jackpot network. In such cases, the jackpot increases as players make bets until it is won by someone. This meticulous scrutiny aligns with our commitment to upholding regulations and ensuring fair play.

Everything is representative and visible on our site and in Terms and this is a highly strict rule that must not be violated.

Thank you for understanding.

If you have any concerns please let us know.

Joya Crew

Jorms

Advanced Novice

Finland

• 9 months ago

Won about 1k, went to live chat to ask about pending times and KYC policy. Steph checked my documents straight away and got my withdraw in 10 minutes. Super fast!

Joya Casino

Hello Jorms,

Wow! Thank you so much for sharing your experience! We're thrilled to hear that your withdrawal was processed swiftly and efficiently.
Congratulations on your win, and we look forward to continuing to provide you with a seamless and enjoyable gaming experience.

Best of luck!

Joya Casino Representative

mdarowiche1978

Junior Adept

Canada

• 10 months ago

I dont trust this casino site, becuse their site is error, saving name adress ect is not working, and chat never anwser, cant find support email adress

nothing

everything

Joya Casino

Dear mdarowiche1978,

Thank you for bringing attention to us.

We need to inform you that the registration scheme is working well, and it's very simple, to be easy for the members to go through. Regarding the support email address you can reach out here: mailto:support@joya.casino. We are always there to help and consider every problem.

Looking forward to hearing from you.

Best Regards
Joya Casino Representative

jhonairtongarcia54

Junior Apprentice

Peru

• 11 months ago

I made a few hundred dollars here and cashed out quickly after a minimum deposit.

Quick withdrawal

Joya Casino

Hello jhonairtongarcia54,

Congratulations on your success in making a few hundred dollars! We're thrilled to hear about your positive experience. It's always rewarding for us to see our users enjoy their time and achieve their goals.

Joya Casino

PeterCam

Advanced Novice

United Kingdom

• 11 months ago

One of the best casino, contact with chat Perfect 24/7, good games, first withrawal on my account, really great 😘 fast withrawal 😘

Contact 24/7
Games
Very helpfull
Trust page

None

alexvasokalia

Visitor

Greece

• 11 months ago

Very crappy page and unfair bonus terms 2 deposits and doesn't get into any games to play so far I don't recommend it

Alas
Αθλια

Joya Casino

Dear alexvasokalia,

Thanks for sharing your experience, and I'm sorry it hasn't been smooth sailing so far. We hear you loud and clear.

To turn things around, we're cooking up some changes to our bonus system to make it way more player-friendly. In the meantime, how about we sweeten the deal with some free credits? Fancy giving it another shot? If you are interested could you please provide us with your Casino username or email so we can make it happen?

Your feedback means the world to us, and we're here to make things right for you. Let me know if you're up for some extra luck on us.

Best Regards,
Joya Casino Representative

franztheuerw

Senior Adept

Austria

• 11 months ago

I paid because of the welcome bonus. The bonus was displayed, but nothing worked. I didn't get any real help in the chat either. no idea. My deposit was gone straight away. site works quickly and cleanly. but the bonus system is not for me.

Joya Casino

Hello franztheuerw

We appreciate you taking the time to share your experience, and We are genuinely sorry for the frustration you encountered with our welcome bonus. That's definitely not the kind of introduction we want for our players.

To make things up to you, We would like to offer you some free credits. It's our way of saying sorry and giving you another shot at the fun without the hiccups. We're keen on turning things around for you.

We totally get that the bonus system has been a bit of a downer, and we're on it! Changes are in the pipeline to make it more player-friendly and straightforward. Your feedback is like gold to us, helping us fine-tune things and create a better experience for everyone.

Thanks for being part of our gaming community, and here's to a much smoother ride ahead!

Warm regards,
Joya Representative

kszysio

Adept

Poland

• 12 months ago

Halo
this bonus is locked. is not available to play after deposit. this should have been written at the very beginning. Apart from that . solvent casino. verification is quite simple, ID and telephone bill. ,Cash out time to skrill 12 hours.

Joya Casino

Hello kszysio,

Thank you for sharing your thoughts with us. We want to express our gratitude for your feedback, and we want you to know that we are actively working on significant changes to improve our bonus system. We believe these adjustments will enhance your overall gaming experience with our brand.

As a token of our gratitude, we'd like to offer you a free bonus to enhance your gaming experience with our brand, if you're interested please let us know and it will be done as soon as possible.

Your satisfaction is our priority, and we look forward to the opportunity to make your time with us even more enjoyable.

Best Regards,

Joya Casino

alterhun

Junior Adept

Hungary

• 1 year ago

Well, this was quite an "experience" again. A 100 Euro deposit lasted for only 17 minutes at a 20-cent stake. Customer service is of no use. Obtaining bonuses is practically impossible.

Lot of technical problembs
Very low RTPs
Unfriendly Customer Support
Unfair bonus T&C

Joya Casino

Dear alterhun,

Thank you for taking the time to share your recent gaming experience with us. We genuinely apologize for any inconvenience you've encountered, and we appreciate your valuable feedback.

We understand that your session didn't go as expected, and we want to make things right. As a gesture of goodwill, we would like to add an additional 20€ to your account so you can have another opportunity to try your luck if you are accepting? We hope this extra credit enhances your gaming experience with us.

We also take your feedback seriously, and we are actively addressing the concerns you raised, including the duration of your deposit, bonus accessibility, technical issues, RTP rates, customer support interactions, and bonus terms and conditions.

If you have any further details or specific issues you'd like us to look into, please feel free to provide more information. We are here to assist you and ensure that your future experiences with us are positive and enjoyable.

Thank you for your understanding and for being a valued member of our gaming community.

Best regards,

Joya Casino

DonT

Visitor

Ireland

• 1 year ago

In order to wager your winnings you need to deposit 30$/€.In my case this would translate in a 30% deposit bonus with 36× wager.Not a tempting offer at all,and actually I find this very popular type of "no deposit bonus " very deceptive. Games wasnt so bad but staff did not help so much with things.

szamil1407

Novice

Poland

• 1 year ago

In a very short time, Joya has become one of my favorite casinos. They have a high RTP factor, friendly support, and they pay out winnings 👏👍🔥
Keep it up 😊

High machine RTP
Wysokie RTP maszyn
Best VIP Manager SKYE ❤️
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Safety Index of Joya Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joya Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.1/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Joya Casino and related casinos (16)

16All2Opened0Not solved7Solved7Rejected

Complaints directly about Joya Casino

Case opened Current status

Unjustified complaint

Disputed amount: €1,068

Player's winnings are confiscated due to unclear rules.

The player from the Czech Republic requested a review of his account balance after his winnings of €1068 were reverted to €300 due to a rule regarding unavailable wagering on certain games. He argued that this policy was confusing and unfair, as he had not utilized any bonus buy features in the game. He asked for his winnings to be reinstated based on a reasonable interpretation of the casino's policies. The Complaints Team reviewed the case and concluded that the casino acted in accordance with its terms and conditions, which explicitly prohibited playing certain games, including those with bonus buy features, while an active bonus was in effect. The player was informed that while he might have disagreed with the rule's clarity, he had accepted the terms upon claiming the bonus. Consequently, the complaint was closed as rejected.

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Submitted: 28 Oct 2024

Waiting for Casino Guru to reply

1d 2h 38m 57s

Disputed amount: €20,000

Player's winnings have been confiscated.

This complaint was set as private at the request of the casino.

Submitted: 11 Sep 2024

Case closed

Disputed amount: €138.54

Player's balance has been confiscated.

The player from Belgium reported that the casino falsely advertised "Elvis Frog in Vegas" as a progressive jackpot and subsequently erased her balance. After reviewing the case, we confirmed that the player was refunded the winnings accumulated in the game in question. In addition, the casino also refunded a deposit of €64.94, connected with one of the previously used deposit bonuses, where the player should have breached bonus Terms and Conditions. Based on all the information and details we gathered, we considered the complaint resolved.

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Submitted: 06 Sep 2024

Case opened Current status

Case closed

Disputed amount: €200

Player’s account was reopened without consent.

The player from Germany had permanently self-excluded from Joya Casino but found his account reopened without consent, which led to a loss of 200 euros after he received a free chip months later. He requested a refund for the lost amount. The casino acknowledged a technical error that had caused the account to be mistakenly reopened and agreed to refund the player's deposits. The player successfully withdrew the refunded amount, resolving the issue.

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Submitted: 29 Aug 2024

Waiting for Casino Guru to reply

3d 17h 28m 59s

Disputed amount: €7,000

Player faces withdrawal issues due to terms violations.

The player from Ireland has concerns regarding a withdrawal from Joya casino, where he successfully wagered a deposit match bonus and increased his balance to approximately €8000. However, he receives an email stating he can only withdraw €1000 due to two alleged infringements, which he believes are unfair given the circumstances.

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Submitted: 27 Aug 2024

Case closed

Disputed amount: €9,000

Player's winnings confiscated due to alleged bonus terms violation.

The player from Rhineland-Palatinate had deposited €10 and received a 200% bonus, leading to a balance of €30. After winning €2700 on a spin, his attempt to withdraw €2299 was denied, with the casino having set his balance to zero, claiming a violation of the bonus terms. The player disputed this, noting that the offer email had allowed play with any provider. The issue was resolved by reinstating his balance of €2299, which allowed him to wager it again with a reduced requirement. Ultimately, he successfully withdrew his total winnings of €9000 after completing the wagering requirements, and the complaint was closed as resolved.

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Submitted: 31 Jul 2024

Unjustified complaint

Disputed amount: €24,640

Player’s balance has been confiscated due to IP change.

The player from Japan had their casino balance confiscated due to a change in IP address, despite not having engaged in any fraudulent activities. The player was unable to access the site and sought assistance in recovering their balance. The Complaints Team contacted the casino for clarification, which stated that the player's winnings were declined because changing IP addresses during gameplay violated their terms. The player argued that IP addresses could change naturally, especially on mobile devices, and expressed concerns about the fairness of the casino's enforcement of this rule. However, the Complaints Team ultimately concluded that the player's complaint could not be upheld due to the casino's determination of manipulation during the betting session.

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Submitted: 26 Jul 2024

Case closed

Disputed amount: €3,000

Player’s withdrawal is delayed after the casino went offline.

The player from Germany encountered an issue when the casino went offline unexpectedly. An amount of €3,000 was pending in his account, and both the website and email support were unreachable. The player later confirmed that the site was in maintenance mode and received all pending payments of €1,000 each over the following days. The complaint was marked as resolved by us after the player confirmed receipt of the final payment and the casino's return online.

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Submitted: 25 Jul 2024

Player stopped responding

Disputed amount: A$400

Player is having repeated technical issues on casino site.

The Australian player had encountered technical issues while playing, which caused automatic logouts and errors during gameplay. Despite previous assurances that the problems had been solved, they persisted. The player sought to have the casino credit $400 back to her account to redeposit when the site was fixed. We had requested additional information from the player to investigate the claim, but the player had not responded. As a result, we were unable to proceed with the investigation and had to reject the complaint.

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Submitted: 08 May 2024