In this review of Joya Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. In terms of player safety and fairness, Joya Casino has a High Safety Index of 8.1, which makes it a recommendable casino for most players. Carry on reading our Joya Casino review to make an informed decision whether or not this casino is the right fit for you.
Is Joya Casino fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Joya Casino Terms and Conditions as part of our review of Joya Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Joya Casino is a small to medium-sized online casino based on our estimates or collected information. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
We did not find Joya Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
On the whole, also considering other contributing factors in our assessment, Joya Casino has achieved a Safety Index of 8.1, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Joya Casino T&Cs
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Joya Casino during our review.
Player complaints related to Joya Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found no relevant complaints about this casino.
User feedback and assessment of Joya Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Our database has a total of 21 user reviews of Joya Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Joya Casino company information and licenses
Joya Casino belongs to Lemonia International (Pvt) Ltd. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Joya Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.
About payment methods and win and withdrawal limits
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 1,000 per day
No win limit
EUR 6,000 per week
EUR 24,000 per month
USD 1,000 per day
USD 6,000 per week
USD 24,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Joya Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
French
24/7
Arabic
24/7
Turkish
24/7
Chinese
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Joya Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Joya Casino to be professional and fast.
Joya Casino casino games and slots
You can play these types of games at Joya Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Titles supplied by 172 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Lightning Box, Red Rake Gaming, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, High 5 Games, Genesis Gaming, Belatra Games, Booongo (BNG), Relax Gaming, Betgames, Ainsworth, Bullshark Games, Lucky Games, Jelly, PearFiction Studios, Fantasma Games, Old Skool Studios, Turbo Games, Platipus, Half Pixel Studios, Slotopia, Altente, Wizard games, Authentic Gaming, RFranco Games, Amigo Gaming, Mancala Gaming, Spadegaming, ElCasino (TVBET), Nailed it! Games, ALL41 STUDIOS, Golden Race, Revolver Gaming, EAGaming, Northern Lights Gaming, Mascot Gaming, Spinoro, Four Leaf Gaming, Triple Edge Studios, Amusnet (EGT), Givme Games, Infinity Dragon Studios, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, TVBet, Slot Factory, Neon Valley Studios, Max Win Gaming, OctoPlay, HungryBear, Skywind Group, Iconic21 (BETER Live), High Limit Studio, Pulse 8 Studios, AvatarUX, 3 Oaks Gaming, Hammertime, Aurum Signature Studios, Winfinity, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, 5Men Gaming, Gacha studios, Ino Games, AceRun, Smartsoft Gaming, Oros Gaming, Prospect Gaming, Win Fast, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, LIVE Solutions, Skillzzgaming, Ad Lunam, Bulletproof Games, GONG Gaming Technologies, Reflex Gaming, BF Games, Spribe, Fortune Factory Studios, Gamomat, CandleBets, Atmosfera Live, TrueLab Games, Spinza , RAW iGaming, Bang Bang Games, Foxium, Buck Stakes Entertainment, SlotMill, D-Tech, Vivo Gaming, Onlyplay, Crazy Tooth Studio, Oryx Gaming, Games Inc., Gaming Corps, Nucleus Gaming, Leap Gaming, Switch Studios, Gamebeat, Livespins, Blue Ring Studios, Fugaso, Absolute Live Gaming (alg), Gamevy, SpinPlay Games, Neko Games, Retro Gaming, Gold Coin Studios, SpinLogic Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, Just For The Win, PatePlay, EGT Digital, Games Lab, Barbara Bang, Silverback Gaming, Clawbuster, Snowborn Games, Electric Elephant, Bet2tech, Triple Cherry, 7Mojos, Netgame, Print Studios, Ruby Play, Ka Gaming.
Joya Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 6 bonuses offered by Joya Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Joya Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Joya Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(22)
User reviews of Joya Casino
This is a place to share experience with Joya Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I decided to give this casino a try after looking at the comments and information about it a few times here. I can say that it deserves a good rating for several reasons: fast verification, super-fast withdrawals and excellent customer support. It's the first casino I've seen with such efficient support, able to solve problems in real time.
In addition, I received a bonus of 50 free spins on registration, which was a great surprise! I really enjoyed this bonus, tried out several games and, in the end, made a deposit. Withdrawing my winnings was extremely quick, something I really appreciated.
Based on the excellent experience I had at Casino Joya, I can say with certainty that I recommend it. A variety of games available, many of which are my favorites. I'll definitely be back to play again
Olá! Decidi experimentar este cassino depois de já ter consultado os comentários e as informações sobre ele algumas vezes aqui. Posso dizer que merece uma boa avaliação por vários motivos: verificação rápida, levantamentos super ágeis e um suporte ao cliente excelente. É o primeiro cassino que vejo com um suporte tão eficiente, capaz de resolver problemas em tempo real.
Além disso, recebi um bônus de 50 giros grátis no registro, o que foi uma ótima surpresa! Aproveitei bastante esse bônus, experimentei vários jogos e, no final, fiz um depósito. O levantamento dos meus ganhos foi extremamente rápido, algo que valorizou muito.
Com base na excelente experiência que tive no Casino Joya, posso dizer com toda a certeza que recomendo. Uma variedade de jogos disponíveis, muitos dos quais são os meus favoritos. Sem dúvida, voltarei a jogar novamente
fast withdrawals
saques Rapido
fast verification
verificação Rapida
efficient real-time support
suporte em tempo real e eficiente
lots of games
bastante jogos
I still don't see it
ainda não vejo
Joya Casino
Hello Marcio,
Many thanks for such a kind words! We are eager that we were so helpful and appreciate your satisfaction! If you need any additional help feel free to reach out to our Live chat Agents.
Wish you all the best and have a great time at Joya.
I register to casino and deposit and playing with my own and bonus money. I wager all what i need to withdraw my money, so i start 60€ withdawal ... casino support was removed my withdrawal and money from my account.
Didnt have positive
Scammed 60€ and remove my withdrawal and money from my account
This site started off bad. I played the 50 spins and what I won from them lost down to .18 cents and it said my free spin bonus was over. That was just the start. When I deposited with no bonus attached they put the .18 and free bonus playthrough on my deposit. When I tried to play the games it kept telling me I couldn’t spin with a bonus only spinlogic. When I finally got them to fix it I could only play a few providers. The spinlogic ones kept telling me I had insufficient funds and would take all my money to zero even though I had the 30. Then most of the providers you can’t play in America. Providers that are readily available to me at many other casinos in America. This was the worst experience I’ve ever had and I’ll never put a dime in to this site again. I’m going to stick with the sweepstakes sites and the instant withdrawal rtg casinos. Never here though. Keep your money if you are in America. I don’t know how they do other countries.
Lots of game providers
Can only play but about 5 percent of the games.
Customer service is not very helpful
Too many glitches.
Joya Casino
Dear Michael,
Thank you for taking the time to share your experience with us, and we sincerely apologize for any inconvenience you faced at Joya Casino.
Regarding the issue with the free spins and the playthrough requirements, it seems that the bonus wasn't fully released on your profile initially, but I'm glad to hear our support team resolved it quickly. As for the game availability, unfortunately, we have limited control over which games are accessible in specific regions, as this is determined by the game providers themselves based on their licensing agreements.
We appreciate your feedback and would love to welcome you back anytime you're ready to give us another try. If you have any questions or need further assistance, our support agents are always available to help and provide you with clear answers.
Step right up, step right up! Gather 'round, ladies and gentlemen, for the most wondrous, most thrilling, most exhilarating spectacle in the realm of online gaming! Feast your eyes upon Joya Casino, the crowning jewel of crypto casinos, unparalleled in its grandeur! Let me tell you, it’s simply magnificent! In terms of boosts and bonuses, there’s nary a rival. Nobody’s ever seen the likes of it. The offers are truly astonishing—phenomenal, my friends. Those other so-called casinos? Merely pretenders, mere charlatans. Casinos in name only. Deranged losers, each and every one.
Behold the bounty of perks! Their terms? None can compare. Fair, clear, and crafted with YOU in mind. Believe you me, there’s nothing like it in the wide, wide world. And the games? Oh, the games! A vast collection from countless esteemed providers, an endless cavalcade of delights. A veritable treasure trove of entertainment awaits. You’ll be spinning, winning, and grinning with unbridled glee.
And let us not forget their hosts, dear patrons. Available day and night, night and day, 24/7! The friendliest, most obliging hosts you ever did meet. In terms of service, none can rival. They’re there to ensure your pleasure, to treat you like the royalty you are. And the VIP perks? Nothing short of a spectacle. A cornucopia of benefits to keep you in the game, feeling like a million dollars.
I have big, strong whales come to me and say, "Sir, with tears in their eyes, Joya Casino is the finest thing that’s ever graced our lives." These are wealthy men, folks. Millionaires! Real winners! And they won’t play anywhere else now that the secret’s out. Can you fathom it? Tears in their eyes! It’s truly extraordinary. Everybody’s abuzz about it. True gambling satisfaction awaits at Joya Casino. It’s all about joy, excitement, and the thrill of victory. So, what are you waiting for? Step into the fantastical!
I couldn’t get the slider to go over any lower, but it should be the worst possible score they could get, every single time I was invested in the game and it was going into the features it would cut off and logged me out and then you can’t get back to the games. I lost $200 there but I should’ve definitely won. Had they not and then they on top of that they jumble up the games every time you try and refresh so you can’t even get back to the game that you were just winning and where your feature is going on and you can’t go to your history and get back to the game, it is a sham and a oh my God I am furious. Do not go there. It is rigged AF like technically.
None zero
Zip zilch
Everything
Cheating
Shutting your games down When features hit
Logging you out when you’re winning
Jumbling up the game so you can’t get back to the one you were just winning
No way to get back to the games that you were winning on
Support
Joya Casino
Dear Candice,
We sincerely apologize for the difficulties you encountered during your time with us at Joya Casino. Please rest assured that we do not have any influence over game disconnections or logouts, as these issues are typically related to the game providers themselves. While this situation appears to be an isolated case, we truly regret the frustration it caused you.
As a gesture of goodwill, we would like to credit your account to help improve your experience with us. Our platform has undergone several systematic updates, and we are confident that such issues will no longer be a problem moving forward.
Please don't hesitate to reach out to our Live Chat support team, who will gladly assist you and apply the credit as a token of our appreciation for your patience.
Thank you for your understanding, and we hope to welcome you back soon.
The casino offers many games, many providers, the only thing that bothered me was their bonus. I received an offer for a bonus via mail of 300% for a min deposit of €30, I contacted the agent who told me that it is possible to activate the bonus manually only through them and I accepted bonus. When I started playing, all the games are opened because the casino does not have a sophisticated program to inform the player which games he can play and which not. I lost more than 2 hours to get information for each provider, whether I can play this game or not, out of 10,000 games you can play about 100 of them on the machines and of course after the confirmation of the agent. I lost all my nerve and had to play games that no one plays. Ok, that's the condition of the casino. disaster really, Open Nolimit which offers more than 200 games, the agent offers me 5 .You want to play 3OAK, they offer you 4 and so on, I lost more than 2 hours getting information on what you can and can't do. I don't know, their answer is just that they tell you that they are working on it so that even with manual input codes that are not offered to you in addition to the bonus so that the system itself processes what you can play and what not. I played the €1,500 bonus myself, about half of it, and only with 5 offered games max bet €0.60, after losing my temper I just lost everything, because playing one of the same games is not enough to win. I don't recommend playing until the casino fixes these catastrophic annoying problems. If I were the owner, I would never and never allow a player to have to contact an agent every time he wants to play a game, this is absurd. Returned I would like money for all players who have decided on a bonus that does not have an entry code. I don't know, I am very disappointed. I hope that this information reaches as many players as possible when the player enters the casino, deposits money and plays smoothly, but that is not the case here, if I could pasted the conversations from the agents, I would show you how it looks.. good luck to the casino because I won't be playing here anymore, even though the winnings are fine
Kazino ponuja veliko iger,veliko ponudnikov,edino kar me je zmotilo je njihov bonus.Dobil sem ponudbo za bonus preko pošte 300% na min polog 30€,kontaktiram z agentom ki mi pove da je možno aktivirati bonus samo preko njih ročno in sem sprejel bonus.Ko sem začel igrati se ti odprejo vse igre ker kazino nima izpopolnjenega programa da obvesti igralca katere igre sme igrati katere ne.Izgubil sem več kot 2 ure da sem za vsakega ponudnika dobil informacijo ali smem igrati to igro ali ne,od 10.000 iger na avtomatih jih lahko igraš okoli 100 in seveda po potrditvi agenta.Izgubil sem vse živce in moral igrati igre ki jih ne igra nihče.O.k to je pač pogoj kazinoja.katastrofa resnično,Odpreš Nolimit ki ponuja več kot 200 iger agent mi ponudi sam 5.Hočeš igrati 3OAK ti jih ponudi 4 in tako naprej,izgubil sem več kot 2 ure da sem dobival informacije kaj lahko in kaj ne.Ne vem,njihov odgovor je pač tak da ti povejo da delajo na tem da bi tudi pri ročne vnosu bez kode ki ti jo ne ponujajo poleg bonusa da bi sistem sam obdelal kaj lahko igraš in kaj ne.Sam sem odigral 1500€ bonusa približno polovica in to samo z 5 ponujenimi igrami max stava 0,60€,po izgubi živcev sem pač izgubil vse, ker igranje enih te istih iger ne zadošča dobitkov.Ne priporočam igranja dokler kazino ne odpravi teh katastrofalnih motečih težav.če bi bil jaz lastnik nikoli in nikdar nebi dovolil da igralec vedno ko hoče igrati igro da mora kontaktirati z agentom,to je absurd.Vrnil bi vsem igralcem denar ki so se odločili za bonus ki nima kode za vnos.Ne vem zelo sem razočaran.Upam da te informacije pridejo do čimveč igralcev ke igralec ko vstopi v kazino položi denar in nemoteno igra,ampak tu ni tako,če bi lahko prilepil pogovore od agentov bi vam pokazal kako to izgleda.. veliko sreče kazinoju ker jaz tukaj več ne bom igra,kljub temu da so dobitki v redu
Lots of games
Veliko iger
Quick deposit
Hitri depozit
You should always contact the agent to play with the bonus
Igranje z bonusom morate vedno kontaktirati z agentom
Not enough games when playing with a bonus
Premalo iger pri igranju z bonusom
Joya Casino
Hello dear Rife,
I just got through your case in detail. Please be informed that we have our standard bonuses which are functioning automatically regarding the boost and progressive slots restriction. We are also making campaigns that requires from the members to come on chat and ask for a daily promo and when it's this situation unfortunately the system can not restrict progressive slots. By our rules, progressives are strictly forbidden, and mostly the players know how to recognize it. Almost every game that has any kind of jackpot that is displayed in the corner of the game is progressive slot. We are always asking the players when it comes to this matter if they want us to return the deposit or to leave the balance of deposit amount so they can continue to play it clearly. I am really sorry that you encountered this kind of issue but be sure that our agents will do the their best in order to help you to solve it together.
Please reach out to us if you need any kind of help.
I played in this casino, the welcome bonus seems very good to me, excellent RTP. You need to put more interest in making this page work better because it has many errors. Quick withdrawal after solving the problem in the chat I received the money in 5 minutes Exceptional customer service I honestly recommend it, plus they have a lot of providers that I haven't seen in other casinos A very important thing if you play with bonus money avoid progressive jackpot slots because it can cancel your funds
Am jucat in acest cazino, bonusul de bun venit mi se pare foarte ok, RTP excelent. Trebuie sa puneți mai mult interes in a face această pagină sa funcționeze mai bine deoarece are multe erori. Retragerea rapida după ce am soluționat problema in chat am primit banii in 5 minute Atenție clienți excepțională Sincer recomand plus că au foarte mulți provideri pe care nu i-am văzut în alte cazinouri Un lucru foarte important daca jucați cu bani bonus evitați sloturile cu jackpot progresiv deoarece va poate anula fonduriile
CHATEAU
Chat
Quick withdrawals
Retrageri rapide
providers
Provideri
Welcome bonus
Welcome bonus
Many errors
Multe erori
Avoid progressive jackpot slots if you have an active bonus
Evitați sloturile cu jackpot progresiv daca aveți bonus activ
Joya Casino
Hello pamelapop9105,
Thank you for such a kind words and we are happy to see that you are satisfied with our brand.
Appreciate your feedback about the errors that you encountered, we will do our best to fix it all.
If you have any misunderstanding or concerns feel free to reach out to us and we will be in service.
They abuse the bonus terms, saying that you played a progresive slot so they can delete your money at bonus. If you dont allow dear casino the progressive slots at bonus , just dont allow to open thos slots, like you do on another slots that you dont allow. But no, you simply leave it like that so you can abuse the bonus terms in your favor and delete players balance After telling me that progresive bonus slot game that i played was Wild fruit Jam, i just checked the game and it doesnt say nowhere that it has progresive jackpot. They lie and they lie bad as you can see. Just stay away to save your money If is needed ofcourse i have screenshots of all the conversation with live chat
Not all providers open
RTP is manipulated
Joya Casino
Hello tsouibekas,
Hope that you are well and safe.
Upon thorough investigation of your gaming activity, we have concluded that you have engaged in playing progressive slots. We will be providing Casino Guru Representatives with evidence to support this finding. It appears that the game in question is just one among several progressive slots you have played. We recommend reviewing the descriptions on reputable casino like Casino Guru to understand the validation process for these games and you will see that part progressive jackpot of this game is confirmed. Even if the jackpot amount isn't visibly displayed, the machine may still be linked to a progressive jackpot network. In such cases, the jackpot increases as players make bets until it is won by someone. This meticulous scrutiny aligns with our commitment to upholding regulations and ensuring fair play.
Everything is representative and visible on our site and in Terms and this is a highly strict rule that must not be violated.
Won about 1k, went to live chat to ask about pending times and KYC policy. Steph checked my documents straight away and got my withdraw in 10 minutes. Super fast!
Joya Casino
Hello Jorms,
Wow! Thank you so much for sharing your experience! We're thrilled to hear that your withdrawal was processed swiftly and efficiently. Congratulations on your win, and we look forward to continuing to provide you with a seamless and enjoyable gaming experience.
I dont trust this casino site, becuse their site is error, saving name adress ect is not working, and chat never anwser, cant find support email adress
nothing
everything
Joya Casino
Dear mdarowiche1978,
Thank you for bringing attention to us.
We need to inform you that the registration scheme is working well, and it's very simple, to be easy for the members to go through. Regarding the support email address you can reach out here: mailto:support@joya.casino. We are always there to help and consider every problem.
I made a few hundred dollars here and cashed out quickly after a minimum deposit.
Quick withdrawal
Joya Casino
Hello jhonairtongarcia54,
Congratulations on your success in making a few hundred dollars! We're thrilled to hear about your positive experience. It's always rewarding for us to see our users enjoy their time and achieve their goals.
Very crappy page and unfair bonus terms 2 deposits and doesn't get into any games to play so far I don't recommend it
Πολυ άθλια σελιδα και άδικοι όροι μπόνους 2 καταθέσεις και δεν μπαίνει σε κανένα παιχνίδι να παίξει εστω και λίγο δεν το συνιστώ μακρια
Alas
Αθλια
Joya Casino
Dear alexvasokalia,
Thanks for sharing your experience, and I'm sorry it hasn't been smooth sailing so far. We hear you loud and clear.
To turn things around, we're cooking up some changes to our bonus system to make it way more player-friendly. In the meantime, how about we sweeten the deal with some free credits? Fancy giving it another shot? If you are interested could you please provide us with your Casino username or email so we can make it happen?
Your feedback means the world to us, and we're here to make things right for you. Let me know if you're up for some extra luck on us.
I paid because of the welcome bonus. The bonus was displayed, but nothing worked. I didn't get any real help in the chat either. no idea. My deposit was gone straight away. site works quickly and cleanly. but the bonus system is not for me.
habe einbezahlt wegen dem willkommensbonus. bonus wurde zwar angezeigt, aber es hat alles nicht funktioniert. im chat wurde mir auch nicht richtig geholfen. keine ahnung. meine einzahlung war auch gleich weg. seite funktioniert schnell und sauber. aber das bonussystem ist nichts für mich.
Joya Casino
Hello franztheuerw
We appreciate you taking the time to share your experience, and We are genuinely sorry for the frustration you encountered with our welcome bonus. That's definitely not the kind of introduction we want for our players.
To make things up to you, We would like to offer you some free credits. It's our way of saying sorry and giving you another shot at the fun without the hiccups. We're keen on turning things around for you.
We totally get that the bonus system has been a bit of a downer, and we're on it! Changes are in the pipeline to make it more player-friendly and straightforward. Your feedback is like gold to us, helping us fine-tune things and create a better experience for everyone.
Thanks for being part of our gaming community, and here's to a much smoother ride ahead!
Halo this bonus is locked. is not available to play after deposit. this should have been written at the very beginning. Apart from that . solvent casino. verification is quite simple, ID and telephone bill. ,Cash out time to skrill 12 hours.
Joya Casino
Hello kszysio,
Thank you for sharing your thoughts with us. We want to express our gratitude for your feedback, and we want you to know that we are actively working on significant changes to improve our bonus system. We believe these adjustments will enhance your overall gaming experience with our brand.
As a token of our gratitude, we'd like to offer you a free bonus to enhance your gaming experience with our brand, if you're interested please let us know and it will be done as soon as possible.
Your satisfaction is our priority, and we look forward to the opportunity to make your time with us even more enjoyable.
Well, this was quite an "experience" again. A 100 Euro deposit lasted for only 17 minutes at a 20-cent stake. Customer service is of no use. Obtaining bonuses is practically impossible.
Lot of technical problembs
Very low RTPs
Unfriendly Customer Support
Unfair bonus T&C
Joya Casino
Dear alterhun,
Thank you for taking the time to share your recent gaming experience with us. We genuinely apologize for any inconvenience you've encountered, and we appreciate your valuable feedback.
We understand that your session didn't go as expected, and we want to make things right. As a gesture of goodwill, we would like to add an additional 20€ to your account so you can have another opportunity to try your luck if you are accepting? We hope this extra credit enhances your gaming experience with us.
We also take your feedback seriously, and we are actively addressing the concerns you raised, including the duration of your deposit, bonus accessibility, technical issues, RTP rates, customer support interactions, and bonus terms and conditions.
If you have any further details or specific issues you'd like us to look into, please feel free to provide more information. We are here to assist you and ensure that your future experiences with us are positive and enjoyable.
Thank you for your understanding and for being a valued member of our gaming community.
In order to wager your winnings you need to deposit 30$/€.In my case this would translate in a 30% deposit bonus with 36× wager.Not a tempting offer at all,and actually I find this very popular type of "no deposit bonus " very deceptive. Games wasnt so bad but staff did not help so much with things.
In a very short time, Joya has become one of my favorite casinos. They have a high RTP factor, friendly support, and they pay out winnings 👏👍🔥 Keep it up 😊
W bardzo krótkim czasie Joya stało się jednym z moich ulubionych kasyn. Posiadają wysoki czynnik RTP, przyjazny support, wypłacają wygrane 👏👍🔥 Oby tak dalej 😊
High machine RTP
Wysokie RTP maszyn
Best VIP Manager SKYE ❤️
Best Vip Manager SKYE ❤️
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Safety Index explained
Safety Index of Joya Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joya Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.1/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
