Chipstars Casino Review

Show company details

Payment methods

Show all (107)

Withdrawal limits

per month

$15,000

per week

$6,000

Owner Games & More B.V.

Established 2020

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (CEG)

OverviewBonusesUser reviews59Safety Index explainedDiscussion113Payment methods107

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Case opened Current status

Chipstars Casino Review

We've thoroughly reviewed Chipstars Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Chipstars Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Based on all of the information mentioned in this review, we can conclusively say that Chipstars Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (107)

Withdrawal limits

per month

$15,000

per week

$6,000

Games
Show all (15)

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

No crash games

Language options

English website

All languages (6)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers
Show all (72)
Game providers (72)

Positives

Very friendly support
Wide variety of live dealer games
The casino is Bitcoin-friendly
Casino has its own poker platform
Nicely explained VIP program
Fast withdrawal processing (within 24 hours)

Negatives

Not all game providers are available for all countries
Not all payment methods are available for all countries

Interesting facts

Medium sized international casino
Live chat support uses the auto-translate feature for some languages

Author & Guarantor: Stefan Manson Last updated: 15 Mar 2023 Anything incorrect or missing? Let me know

Chipstars Casino bonuses

Browse all bonuses offered by Chipstars Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Chipstars Casino

This is a place to share experience with Chipstars Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 59 users

Very positivePositiveNeutralNegativeVery negative

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Write a review

Casino Guru

We want players to understand gambling.

dancibilanovic

Novice

• 3 days ago

Hello everyone, i would start with saying that this casino really does provide very large number of games and bonuses.
But…
This casino should not accept players from Austria, it is illegal from them, they do not have the Austrian licence and the only online casino in Austria that has the licence is Win2day, please be careful about it, i found out too late about it, and when i found it out i reached to the VIP Manager and he immediately blocked my account, and after few days answered me, even though i asked for them to pay me my deposits back and that i would like to be compesated about my deposits, he answered me simple with, we are done talking, good luck! VIP Manager Danilo, he even knew that iam from Austria and asked me even once and didnt once tell me it is forbidden and illegal, they could block IP Adresses but they are not doing them because they could steal from more number of people. Please be careful about this casino, cause soon as you find out that something isnt right, they will surely block you and stop every communication, this must be known!

Bonuses

They do not have licence for Austria!

gilfranc

Visitor

• 2 weeks ago

About this casino, only very good things to say about, specially comparing with many other casinos I tried.
Excellent and quick support, fast withdraw, etc. I win and loose, but i can get some prizes with very good outcome.
The Bonus is very good, no conditions like most 99% of bonus on other casinos. The other side of the coin is a high wager value to get your bonus. But you get what you sign for, no hidden conditions.

Fast Payment
Clarity on bonus terms
Excellent Support
Vip Manager gives you real cash bonus, low or no wager
Good slots variety
Nice RTP

High wager Bonus, but no conditions/limits or hidden restrictions (not a real bad thing),

CIENTORBY

Novice

• 2 weeks ago

Great casino, easy to use, transparent, fast deposits and withdrawals, fast KYC, helpful live chat and a large selection of games. Lots of promotions and bonuses. Everyone will find something for himself. I recommend

fast deposits and withdrawals
Helpful live chat

gigiportfel

Visitor

• 2 weeks ago

This is a reliable online casino with a lot of quality slots, so it is interesting and fun to play here. One of the pluses of this casino is that the guys often hold tournaments with good prizes, contests and giveaways. So far, I have never had a problem with withdrawing money or making deposits.

Lot of games
Good fun

zielinskitomasz50

Visitor

• 3 weeks ago

The best casino in the world the best bonus and tournament , clear promotion and helpful support agent

The best

cowanstimothy3

Visitor

• 3 weeks ago

Well what can I say been a VIP. For a. Couple of months now. And well it's a. Good casino plenty of games to choose from and very prompt at withdrawals and the. VIP team are. Brilliant fast at replying too

Deposit. By card
Withdrawals are. Fast

Crypto withdrawals

shanty13

Apprentice

• 4 weeks ago

I've been playing there for about a week, verification went well, unfortunately there were difficulties with the payout but that was quickly resolved. An employee from the finance department called Danilo contacted me via WhatsApp and he solved it very quickly and we were all happy were.Thanks again. All in all, the casino is 👍 Addendum, I wanted to wait before evaluating the RTP and unfortunately I have to say it's not that great. It's a shame

Good page
Gute Seite
super quick problem solving
super schnelle Problemlösungen
Nice support
Netter suport

RTP unfortunately not so good
RTP leider nicht so gut

marci99

Visitor

• 1 month ago

I've been with Chipstar for a while and wanted to share my experiences.
The casino offers a wide range of games and impressed me with its ease of use and reliability. The games run smoothly and payouts are prompt.
The customer support team was always helpful and professional, which gave me a sense of security.
Additionally, the bonus offers are generous and extended my playing time.
Overall, I am very happy with Chipstar and will definitely continue to play here. I can recommend it to anyone looking for a fun and trustworthy casino experience.

ammapula

Visitor

• 1 month ago

This is the best casino in my opinion… they have a wide variety of slots, and withdrawals are super fast. If you have a problem, the supervisors will solve anything for you in a very professional and efficient manner.
My VIP manager is always willing to help me with anything. If I had to choose between all the casinos, I would choose this one without a doubt.

The best service for VIP players
Lo mejor el servicio para jugadores VIP

Berthie02

Novice

• 2 months ago

This casino is not recommended. The welcome bonus is only achieved if you deposit a lot of money. But you won't win with that. The RTP is very bad. I have now made 3 deposits and made a lot of spins on 20 cents without even having a win. Dead spins only. The aim is for you to deposit a lot because you want to get your bonus. It is not possible to make withdrawals because there are only losses. I can only advise against playing or depositing there. I don't understand the positive reviews. I have 10 years of experience, this is the worst casino I have tested.

Nothing
Nichts

poor RTP
schlechter RTP
bad bonus conditions.
schlechte Bonusbedingungen.

Chipstars Casino

Dear player,

We appreciate all feedback, both positive and negative, as it helps us identify areas for enhancement. In response to the concerns raised:

Welcome bonus: Our welcome bonus has the benefit that it never expires, even after withdrawals, we regret that you have not achieved your desired wins.

RTP (Return to Player): We take RTP seriously and continuously strive to offer competitive rates. It's important to note that RTP can vary between games, and some games might be more volatile than others. We are committed to offering a diverse selection of games with varying RTPs to cater to different player preferences.

Gaming Experience: We apologize for any frustration you may have experienced with your gaming sessions. Casino outcomes are determined by random number generators (RNGs), and while we aim to provide an exciting and enjoyable experience, streaks of losses can occur. We encourage responsible gaming practices and offer various resources to help players manage their gaming habits.

We do have many players with big wins, its the nature of gambling that not everyone can get lucky all the time.

Chipstars team.

Tuner

Visitor

• 2 months ago

Best casino where I have played so far, the sports betting is also very clear and simple. Deposits and withdrawals work perfectly. Here you will also find very nice and competent staff if you have any questions or need help. I'm very satisfied.

Chipstars Casino

Thank you very much for your insights and feedback.
We are delighted to hear that your experience has been thoughoutly satisfactory and we will do our best to keep it that way.
Kind regards,
Chipstars team.

Gaulkaul

Visitor

• 3 months ago

Very good casino!! fast deposits and withdrawals! good bonuses (even if I don't use them)
The game selection is also amazing, you actually have everything a gamer could desire!

Payout
Auszahlung
Bonuses
Bonis

Chipstars Casino

Dear player,

Thank you for your kind words, indeed we are offering the best available payment methods in the market, including withdrawals, many of the methods offer instant withdrawals.
As you have mentioned, we are proud to say that we do not know about a casino with a bigger variety of products (Slots, Sportsbook, Poker, Live Casino) and more games, we are currently hosting 7500 games from 60+ providers.

Enjoy your journey with us and have a nice stay.

Chipstars team.

Aneoiteiro

Novice

• 3 months ago

If you think that by depositing the initial amount you will get a bonus of 100% of your deposit amount, just sit back and wait. Their initial bonus is different from other bookmakers. They even claim to be a "DIFFERENT AND INNOVATIVE BONUS". In my case I deposited 120 BRL, in order to have "my bonus unlocked" I would have to play 24,000 thousand BRL 😱 one of the highest rollovers that I would have to fulfill, would it be worth risking 24,000 thousand BRL for 120 BRL? 😂
The verification process was quick via email. Withdrawal took 1 day.

The attendant Melissa explained well.
A atendente Melissa explicou bem.

Confusing starting bonus 😵‍💫
Bônus inicial confuso 😵‍💫

Chipstars Casino

Dear Ane,

Thank you for chosing us for playing with us.
While the turn over amount is true, the benefits are worth listing, the bonus will never expire, you can withdraw any amount or do a next deposit, the bonus will always stay active and is not subject to any max bet rules.

Overall, this is 2.5 times more rollover than on the classic casinos bonuses which come with many conditions attached and the rollover is 2.5 times less than at other casinos who offer a similar bonus.

We hope this helps to clarify the benefits of the bonus, keep in mind if you stick with us, you get a weekly 10% cashback, or up to 25% cashback if you are a VIP, which is a lifetime status.

Have a nice day and kind regards,

Chipstars Team

Simikra20

Advanced Novice

• 3 months ago

So I am enthusiastic about the chipstars casino. The support is always very friendly and answers very quickly. There are also many different game providers and enough payment options. There are often free spins without deposits 😁

Chipstars Casino

Thank your for your feedback,

We are glad to hear that you are having a great time with us and everything is handled promptly and to your liking.
It is always our goal to provide the most versatile and variable payment methods as well as game selcetion and of course, it does not hurt to ask for a few free spins here and there.

Kind regards,

Chipstars team.

Oliver3006

Novice

• 5 months ago

After problems with the payout, the service contacted me personally and ordered the payout as quickly as possible.
There can be problems, but the service was great when it came to troubleshooting!

quick payout
schnelle Auszahlung
great customer service
super Kundenservice

Chipstars Casino

Dear Oliver,

Thank you for the kind feedback.
If an isolated issue occurs like it was in your case, we will mobilize all ressources to have it fix for the players as soon as possible, we are happy that we could sort out your withdrawal issue in a satisfactory way. Never hesitate to get in touch if any issue should arise, we have a friendly, competent, quick and versatile support team.

Kind regards,

Chiptars team.

Suluboya

Apprentice

• 6 months ago

Reliable casino. Incredible instant live support verification and payout to Minifitiy account in 10 minutes. This casino has very good and nice bonus system.I recommend to all players..Absolutely top casino.

Many game providers.
Viele Spielanbieter.
Instant verification and payout.
Sofortige Verifizierung und Auszahlung.
Top design.
Top Design.
Live support first class.
Livesupport erstklassig.

Chipstars Casino

Thank you for your review,

As you have said, our support team can do verifications on the spot and the payouts to e wallets are instant.
You are right about the bonus system, who else can offer a bonus for the first 4 deposits which never expire as well as a 10% cashback for everyone?
We appreciate your recommendation and wish you a nice stay.

Chipstars team.

Leogimenez103

Unregistered user

• 7 months ago

Very good site, I recommend! Payout in less than an hour, great game selections.

Chipstars Casino

Thank you for this review,

We are commited to process payouts in the fastest manners possible and we are keeping adding games continuosly, more than 100 every month.

Your Chipstars team.

sylviaslb

Advanced Novice

• 7 months ago

Very good casino one of the best I've ever played. I was refunded again but it is a casino that I would like to be able to play again.

assorted slots
Slots variadas
quick draw
Saque rápido
Efficiency and quality of service
Eficácia e qualidade do serviço

Deposit limits still don't work so if you're addicted you're left with nothing
Limites de depósito continua a não funcionar então se és viciado ficas sem nada

Chipstars Casino

Dear Sylvia,
Thank you for this valuable insight and feedback.
We have instructed the payments team to refund the deposits which went beyond the limit which was set, this was a single isolated incident which is now fixed.

carrissastuart

Unregistered user

• 7 months ago

worst casino they don't give out bonuses its a lie ive done their wagering requirements to unlock the bonus funds and 0 has went towards it. When I explain this to customer service we just go round in circles and they keep sending me screenshots of the bonus but I've met all their requirements. I'm owed almost 200 dollars in bonus money from them and they've now blocked me from chat and refuse to listen or look at what im telling them probably because they have no intention of giving out their fake bonus stay away from this casino at all costs they are liars and don't go by their own terms they won't give you any bonuses its a flat out lie.

none i can think of
lots of games
really none

bonus is fake
customer service doesn't care or listen
the whole bonus is a lie

Chipstars Casino

Dear Carrissa,

Please accept our apologies for the somewhat unclear communication, we would like to clarify the raised points here.

The 6 Euro which you have received is a cashback, that is a separate bonus given every Monday on net losses from slot games, it has nothing to do with the deposit bonus.

The mandatory one time wager only applies to your own deposits, this has to be completed irrespective of a bonus or not, due to regulations.

The welcome bonus is a new bonus concept and you might not yet be familiar with it, here is how it works:

Depending on the deposit amount, you get a real money bonus from between 100-300% for your first 4 bonuses.

This money is initially locked and is released by wagering your own funds, the wager formula is:

- 1% of a bet (wager amount) multiplied by 50% = the unlocked amount for bonus

This has the following benefits:

- Once wagered, the bonus money is unlocked and available for withdrawal without any wager conditions.
- You can withdraw your own deposits and wins and the bonus will never be terminated
- There is no max bet rule, 7000 games can be used to wager, only Sportsbook bets are excluded
- The wager contribution even applies after your 5th deposit

So far, you have unlocked 11.6/100% and this is still active, to see the wagering progress, you can simply click on the "deposit bonus" part of the attached image.

We apologize again if the terms have not been clear, due to the rather feature rich nature of the offer, the summary is here in the TCs https://chipstars.bet/en/bonus-terms/general#welcome-bonus

We have also given you a gift of 50 USD real money without any conditions and wish you good luck with it as well as a nice day.

Kai1980

Advanced Novice

• 7 months ago

Very good casino with many games and game providers. The customer service is there 24/7 and helps everywhere. Skrill and MyFinity now also work in Germany. At first they put money into my account so that I could pay out via Astro Pay (you have to first make a deposit through the system you want to withdraw from). The withdrawal methods are now being improved again, I was told.
Withdrawals appeared in my account within 12 hours. Full marks

Lots of games and game providers
Viele Spiele und Spielanbieter
Good bonus offers (if you want)
Gute Bonusangebote (wenn man will)
Good customer service 24/7 (also German)
Guter Kundendienst 24/7 (auch Deutsch)
Many deposit methods
Viele Einzahlungsmethoden
Fast withdrawals (within a few hours)
Schnelle Auszahlungen (innerhalb von wenigen Stunden)
now even more deposit/withdrawal options
jetzt noch mehr Ein/Auszahlungsoptionen

Chipstars Casino

Hello Kai,
Thank you very much for this review.
We always offer as many payment methods as we can, for Germany, Skrill is not an option anymore, however, we have Mifinity live now, it is also an instant deposit and withdrawal e-wallet. We will also have Jeton live soon and we do have instant SEPA deposits already live.
And yes, "wir sprechen deutsch"(and plenty other languages).
We are happy you are enjoying your stay with us and we will make sure this remains so.

alydencampbell17

Visitor

• 8 months ago

Great site to play on they have most slots and live games. Only down side is that withdrawals aren’t immediate and that can give you a chance to keep gambling with winnings.

VIP perks are great

Chipstars Casino

Hi there,

Thank you very much for the review, our goal is to offer the most games and the smoothest experience. Regarding fast withdrawals, we have the vast majority of withdrawal and deposit methods being instant where applicable and the remainder is handled as fast as we technically can, we have the payments team monitoring requests 247. The mission is to have every single payment method to be automated and instant, we are constantly working on this.
By the way, thank you for explicitly mentioning the VIP service, we are going beyond what is the norm on that metric, and we try to make customer support to be on level with VIP services, too.
Enjoy your stay and your journey with us!

Sarahmonteiro

Visitor

• 8 months ago

I really enjoyed this Casino! Quite easy to withdraw and deposit and in addition the service is magnificent very satisfied

Chipstars Casino

Dear Sarah,
We are glad to hear that you have an experience as we have envisioned for all players and the service will always be top notch!

Youngey

Unregistered user

• 8 months ago

Fast deposit and Withdrawl no problems at all

Withdrawal is quick
VIP backup

Chipstars Casino

Dear Youngey,

Thank you very much for this short, but all encompassing review, this is how it should be, pure fun playing with fast withdrawals and VIP service if any need arises.

Have a wonderful day.

DSousa

Unregistered user

• 8 months ago

One of the beats casinos out there!

Fun and cool slots
Payment in time
A really good customer service

Chipstars Casino

Hi Diego,

Thank you for this fantastic review, we are most happy to hear that everything is going according to your liking. We aim to turn "one of the best" into "hands down the best" in near time and we are happy to have you being part of it.

Have a very nice day.

arcp13

Unregistered user

• 8 months ago

So far so good an excellent casino good platform, quick account verification, with many providers available, today I made a good profit in the crazy time game I made my first 2 withdrawals to the skriil wallet I'm waiting, if everything goes well my evaluation goes go up to 5 stars because I just need to see my withdrawals to be the perfect casino for me as a gambler, it will definitely be my choice

Chipstars Casino

Hi there,

Thank you very much for this review and the feedback.

We assure you and everyone that we only request KYC when really needed and we have the flexibility to do most of this automatic within seconds or manually within minutes. Same goes for the withdrawal requests.

We expect your withdrawal has been handled promptly and wish you a very good time on our platform.

Foxy003

Novice

• 9 months ago

Good casino, I like the selection of slots here, slots are not laggy, everything works well. Support responds quickly

Chipstars Casino

Dear Foxy,

Thank you for sharing your experience with us, we are glad that you are having a joyful experience without any hassles and we work hard to keep it that way.

yatssan69

Novice

• 9 months ago

All the money has disappeared from my account! The answer of this casino shocked me. Risk Department has decided to confiscate all your funds for suspicious activity! I have screenshots of all my bets! This casino is a scam!

-------------------------

They steal their customers' money!

Chipstars Casino

Dear Yatssan,

We regret that your experience has been less than stellar. However, we would like to clarify what we can on a public platform.

Our sportsbook provider has flagged some of your sports bets due to malicious practices that constitute breaches of our terms and conditions.

The risk department has made the decision based on the provided evidence, and rest assured, the risk department is as generous as they can be, and they do not take such decisions lightly.

Regrettably, the final step was to refund all your deposits and close the account permanently.

We wish you all the best.

Aleksandrascap

Novice

• 10 months ago

I’ ve had the worst experience possible dealing with this betting site.

I deposited roughly around 800$ in total to my account. After I lost initial 200$ and 300$ i eventually started winning and made about 3k $ in profit. I passed the verification process in the beginning already and I decided to make a withdrawal of my winnings after about a month of playing. It was rejected and they asked for further verification. I obliged and sent them required documents. But that was not enough. They kept adding and adding the documents, which at the end included:
-photo of my ID
-photo of my passport
-address proof
-selfie with my username
-selfie with my ID
-my crypto wallet used for deposit
-selfie with my crypto wallet
-notarised copy of ID
-notarised proof of address
-selfie with notarised documents
-again a photo of ID

After i provided all that and they finally ran out of excuses and documents I need to provide they sent me a message that my account is now open for withdrawals. I had a pending withdrawal of 500$ which was approved (much later than they said it would) and on the same day as it was approved I wanted to withdraw the rest (around 3.3k$). I tried to login but found my account BLOCKED. I went on live chat and the agent said i will get a reply in 12-24hrs. I waited. Went on live chat again after a week, the agent said I will DEFINITELY get a reply same day. I waited. Sent numerous emails. Nothing. Went on live chat again. Same lies again. I waited more. Its been more than 3 weeks, my account is blocked, and they keep ignoring me and giving me more lies. I spent a month running around, providing all the documents they came up with so that after I passed it all, they ran out of excuses and just plainly STOLE MY MONEY and ignore me.
As a female in this relatively mens betting world I got abused and discriminated before, but what this Casino/betting site did to me is like nothing I experienced before. I will make sure my story is heard and I save more people from trusting into this scam website.
SO PLEASE, DON’T REPEAT MY MISTAKE AND PLAY ON A LEGIT SITE, DON’T TRUST THESE CRIMINALS.

After few months I can report now that the matter was resolved.

Chipstars Casino

Dear Aleksandra,This has been subject to a now rejected complaint and as you have invoked legal intervention on this matter, we will not engage in any further discussion regarding this on this forum. You will be contacted by the management via email this week and this will be the only channel of communication going forward.

Cardoso1227

Unregistered user

• 10 months ago

Just amazing costumer service, the best one I ever had, I have an issue and they come to me personal via WhatsApp and fix it in 10 minutes recommend to everyone, And as all slots, live casino and a lot of promotions recommend 100%

Pinky2

Novice

• 11 months ago

Nice support, average time until payout. I also hope that the next payment will be dealt with in a timely manner. Keep it up.

great support
Toller Support

For further KYC documents, online would be a simpler solution than by email.
Für weitere KYC Dokumente wäre Online eine einfachere Lösung und nicht per Mail.

Safety Index of Chipstars Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Chipstars Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Chipstars Casino and related casinos (17)

17All1Opened0Not solved3Solved13Rejected

Complaints directly about Chipstars Casino

Waiting for Casino Guru to reply

4d 21h 40m 35s

Disputed amount: €5,017

Player's account blocked after license dispute.

An Austrian player discovered that the online casino he had been gambling on doesn't have a license for Austria. He contacted their VIP Manager to ask about the possibility of getting his deposits returned minus winnings. After a series of delayed responses, they stopped responding and was blocked from their Live support. All of this occurred despite the player being upfront about his location.

Read moreRead less

Submitted: 30 Nov 2023

Resolved Our verdict

Case closed

Disputed amount: $22

Player's withdrawal is blocked due to extensive verification demands.

The player from Russia struggled with the withdrawal process due to unusual verification requirements, including a notary-certified passport and a one-year income statement. The player later informed us that he received his winnings and the complaint was closed as resolved.

Read moreRead less

Submitted: 25 Sep 2023

Unjustified complaint

Disputed amount: €18,300

Player claims unreturned deposits due to unverified account.

The player from the UK claims to have over EUR18,300 in deposits that have not been refunded by the casino. They argue that the casino, which allegedly doesn't accept UK customers, allowed them to register, deposit, and lose money without once verifying their account. Despite not using a VPN, the player was able to operate from the UK, leading to a request for all transactions to be voided and deposits refunded, which the casino refused. The complaint was rejected as the player was not eligible to receive a refund of all of his deposits.

Read moreRead less

Submitted: 16 Aug 2023

Other

Disputed amount: €25,000

Withdrawal of player's winnings has been delayed.

The player from Lower Saxony has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The case was rejected since the player was in affiliate and streamer cooperation with the casino, had special conditions, and we do not handle such cases.

Read moreRead less

Submitted: 08 Aug 2023

Unjustified complaint

Disputed amount: €1,400

Player's account was reopened despite active self-exclusion.

The player from Austria, who self-identified as having a gambling addiction, was able to reopen their account before the end of their self-exclusion period, resulting in monetary loss. The case was rejected since, based on the all information provided, the origin of account closure was different.

Read moreRead less

Submitted: 31 Jul 2023

Player stopped responding

Disputed amount: €700

Player suspects fraudulent activities and requests self-exclusion.

The player from Germany expressed dissatisfaction with his experience at the casino, suspecting fraudulent activities and manipulation. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 24 Jul 2023

Unjustified complaint

Disputed amount: €4,178

Player's withdrawal has been delayed.

The player from Greece requested a withdrawal on 14.05.2023 which has not been processed for over two months. The casino has ceased communication despite the player's attempts to resolve the issue. Casino has shared evidence of multiple accounts with us therefore we have rejected the complaint.

Read moreRead less

Submitted: 07 Jul 2023

Player stopped responding

Disputed amount: €800

Player's winnings were confiscated.

The player from Germany had his winnings confiscated. We closed the complaint because the player stopped responding.

Submitted: 12 Jun 2023

Resolved Our verdict

Case closed

Disputed amount: €1,000

The player's requesting a refund of his deposit.

The player's requesting a refund of his deposit due failed deposit limit. The case was successfully resolved, and the player got the relevant refund.

Submitted: 10 Apr 2023

Other

Disputed amount: €400

Player’s account has been blocked.

The player from Germany had his account blocked without further explanation. We rejected the complaint because it was found sports-betting related.

Submitted: 17 Feb 2023

Other

Disputed amount: $585

Player's balance disappeared.

The player from Ukraine is having a negative experience in the casino, where his balance disappeared without explanation. We rejected the complaint because the issue is sports-betting related.

Submitted: 10 Feb 2023

Unjustified complaint

Disputed amount: 700 CHF

Player’s refund is delayed.

The player from Switzerland is experiencing difficulties receiving a refund from the casino. As we don't consider the reason for the refund justified, we rejected the player's complaint.

Submitted: 09 Jan 2023

Other

Disputed amount: €3,300

Player's account has been blocked.

The player from Slovenia has been blocked after the casino reviewed her changing location and considered it suspicious. We were forced to reject this complaint because the player focused only on sports betting.

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Submitted: 25 Nov 2022

Other

Disputed amount: €2,784

Player’s withdrawals have been delayed.

The player from Poland has requested withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected this complaint as it was sports betting related.

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Submitted: 15 Nov 2022

Unjustified complaint

Disputed amount: $13,000

Player claims that payment has been delayed.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player provided incorrect information about the country he lives in, therefore we were forced to reject this complaint.

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Submitted: 18 Aug 2022