Chipstars Casino Review

Name: Chipstars Casino Review
Item: Chipstars Casino
Rating: 8.2
Author: Ayberk Ayan

8.2/10Safety Index High by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

Show company details

Payment methods

Show all (35)

Withdrawal limits

per month

$15,000

per week

$6,000

Owner Games & More B.V.

Established 2020

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (CEG)

OverviewBonusesUser reviews69Safety Index explainedDiscussion119Payment methods35

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Chipstars Casino Review

We've thoroughly reviewed Chipstars Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Chipstars Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Based on all of the information mentioned in this review, we can conclusively say that Chipstars Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (35)

Withdrawal limits

per month

$15,000

per week

$6,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers
Show all (76)
Game providers (76)

CASINO SCREENSHOTS

Positives

Wide variety of live dealer games
The casino is Bitcoin-friendly
Extensive collection of games from multiple providers
Casino has its own poker platform
Live chat support is available 24/7

Negatives

Limited responsible gaming options
Not all payment methods are available for all countries

Interesting facts

Medium sized international casino
Live chat support uses the auto-translate feature for some languages
Average monthly withdrawal limit

Author & Guarantor: Ayberk Ayan Last updated: 02 Jan 2024 Anything incorrect or missing? Let me know

Chipstars Casino bonuses

Browse all bonuses offered by Chipstars Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Chipstars Casino

This is a place to share experience with Chipstars Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 69 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Colin09

Novice

• 2 days ago

I just want to warn everbody about this casino. Dont deposit here.
There are thousands of casino that is better and dont rely on the reviews down here, they pay for that…..

My experince with this casino is totally disaster.
First of all their bonus terms are not from this world.
Say you deposit 200euro and get 200euro in bonus.
To get that 200euro you have to wager it 250times! So you have to wager 50000euro and THEN you get the 200.
That is a really bad bonus. Worst i have ever seen.

Then its the games:
Im from Sweden and Netent games are restricted for swedish players.
I played Jackpot6000 that shall have a RTP for 95-98%. I had 4200 spins on 1-2euro bet with ZERO win, i dint even get ONE win in 4200spins.
So something wrong here.
And also i shouldnt even been able to play those games.

I closed my account and told them i had gambling problems and also sent a medical certificate on my addition.
Then this weekend they contacted me and tried to get me to reopen the account.
I lost over 5000euro in less then a month. Sent over 100messages about bonuses, bad RTP, complaints etc. All signs of problem gambler.
But they have no duty of care, responsible gambling or anything like that.
How can you even think of trying to get a player back that have sent a medical certificate on gambling addiction??

I have saved all transactions on Jackpot6000, all emails and messages on Whatsup about this casino as proof if you neeed them for this review.

So plz, save your money and play on another casino. This i shouldnt suggest to anyone.
Just read the other bad reviews down here, it is so true.
And i know why they get the good reviews also… this by given players something in return..

Keep away from them!

Fast payouts

Bonus terms
Responsible gambling
RTP
Few sportbetting options
Dont care about restricted games
Fake reviews

FunkyDuck

Junior Apprentice

• 3 weeks ago

NEED TO UPDATE - problem seems to be with Crypto.com, so removed the negatives

Casino itself seems pretty good, user support very good and prompt, but cannot get away from £100 deposit by Bitcoin, yet only £67 credited.

Enough for me to self-exclude, purely so I don’t make the same mistake by accident.

Helpful real person support

Couldn’t deposit with Visa and had provider problems with Bitcoin

underwoodjoe9

Novice

• 1 month ago

Legitimate UK player here, I starting using chipstars because of the safety index rating on casino guru. And so far so good with this casino. At first I had a problem with a withdrawal and then I got privately messaged helping me through it and in the end found out it was because I was withdrawing to Revolut. Since then I've found crypto withdrawals to be quick and easy and have enjoyed using them. I just made one larger withdrawal and it came through without problem. So far I feel this is a great site to be playing on and at the moment it's my casino of choice for sure.

Lots of choice of games
Private messaging for assistance
Allows VPN use but make sure you check it's an okay country to use
Very fast withdrawals so far!

Withdrawal method was little confusing at first but was told they are updating withdrawal methods further in future

HiveParty

Visitor

• 2 months ago

I’m fairly new to this site but must say the whole experience has so far been fantastic. The site has an impressive range of games with all of the leading providers available on the site. Assistance is available 24/7 through chat. The agents on chat are responsive, knowledgeable and friendly. The icing on the cake with this site is the lightening speed with which withdrawals are processed. I look forward to using this site further in the future.

Speedy processing times for withdrawals
Vast range of games
24/7 chat support

Entropy

Novice

• 2 months ago

Depositing and withdrawal processes are really fast. I didn't have any problems with it. They have good bonuses and very reliable online and offline support. Recommended.

Good support
Fast deposit
Fast withdrawal

Chipstars Casino

Dear player,We're glad to hear that you found our deposit and withdrawal processes fast and hassle-free. Thank you for recommending us, and we look forward to continuing to meet your gaming needs with excellent service and bonuses.Chiptars team.

cassiano19801

Visitor

• 2 months ago

Chipstars.bet as an online casino far exceeds my expectations. The platform has great games, with good stability. I've been playing for over a year, I quickly became a VIP member. Mr. Danilo is my VIP manager, always attentive to my requests. This way, I am sure that the site has a good reputation, being among the best in its field.

rewards for deposits.
quick withdrawals.
periodic maintenance of the platform.

Chipstars Casino

Dear Cassiano,

Thank you for highlighting our great games, stability, and attentive VIP service. We're committed to providing you with top-notch service and support every step of the way. Happy gaming!

Chiptars team.

Pete69

Visitor

• 2 months ago

Chipstars is the best online gaming site I have ever used. The selection of games are great and the ease of depositing and withdrawing are smooth and slick.
This is what you expect from a gaming site but what surprised and pleased me the most is their online and offline support. The online support function is easy to use, with fast and helpful responses that make you feel supported. The offline support is what put Chipstars above all over other sites. As a VIP player, I am well aware that I have that status due to the amount of money I bet however, the service I receive from my support person, Bane is second to none. Asking about my day, my interests and actually giving me answers to the same questions goes above and beyond. The extra bonuses are such a nice touch and really welcomed.
I will never use another site, thank you Bane and Chipstars!!!!

Online Support
Offline Support
Selection of games

Chipstars Casino

Dear Peter,

We're pleased to hear about your positive experience at Chipstars! Your satisfaction is our goal, and we appreciate your feedback. Thank you for choosing us as your preferred online gaming destination. We're committed to providing you with top-notch service and support every step of the way. Happy gaming!

Chiptars team.

shanty13

Senior Apprentice

• 4 months ago

I've been playing there for about a week, verification went well, unfortunately there were difficulties with the payout but that was quickly resolved. An employee from the finance department called Danilo contacted me via WhatsApp and he solved it very quickly and we were all happy were.Thanks again. All in all, unfortunately, if you have money that you can throw out the window, then you've come to the right place!!! I wanted to wait to evaluate the RTP first and unfortunately I have to say it is extremely bad!!!

Good page
Gute Seite
super quick problem solving
super schnelle Problemlösungen
Nice support
Netter suport

RTP unfortunately extremely bad!!!
RTP leider extrem schlecht!!!
At some point you feel like you're being ripped off
Irgenntwann hat man das gefühl abgezockt zu werden

Chipstars Casino

Dear Shanty,
Thank you for your feedback, we are always happy to listen and to improve whatever lies within our power.
We are glad that you have found the support and payments team to be helpful, however, keep in mind, we have no influence on RTP and we only provide regulated games, we are sorry that you did not achieve your desired outcome, wins and losses in gambling can be very subjective.
We wigh you better luck next time and a nice day.

Your Chipstars team.

gilfranc

Novice

• 5 months ago

About this casino, only very good things to say about, specially comparing with many other casinos I tried.
Excellent and quick support, fast withdraw, etc. I win and loose, but i can get some prizes with very good outcome.
The Bonus is very good, no conditions like most 99% of bonus on other casinos. The other side of the coin is a high wager value to get your bonus. But you get what you sign for, no hidden conditions.

Fast Payment
Clarity on bonus terms
Excellent Support
Vip Manager gives you real cash bonus, low or no wager
Good slots variety
Nice RTP

High wager Bonus, but no conditions/limits or hidden restrictions (not a real bad thing),

CIENTORBY

Novice

• 5 months ago

Great casino, easy to use, transparent, fast deposits and withdrawals, fast KYC, helpful live chat and a large selection of games. Lots of promotions and bonuses. Everyone will find something for himself. I recommend

fast deposits and withdrawals
Helpful live chat

gigiportfel

Visitor

• 5 months ago

This is a reliable online casino with a lot of quality slots, so it is interesting and fun to play here. One of the pluses of this casino is that the guys often hold tournaments with good prizes, contests and giveaways. So far, I have never had a problem with withdrawing money or making deposits.

Lot of games
Good fun

zielinskitomasz50

Visitor

• 5 months ago

The best casino in the world the best bonus and tournament , clear promotion and helpful support agent

The best

cowanstimothy3

Visitor

• 5 months ago

Well what can I say been a VIP. For a. Couple of months now. And well it's a. Good casino plenty of games to choose from and very prompt at withdrawals and the. VIP team are. Brilliant fast at replying too

Deposit. By card
Withdrawals are. Fast

Crypto withdrawals

marci99

Visitor

• 6 months ago

I've been with Chipstar for a while and wanted to share my experiences.
The casino offers a wide range of games and impressed me with its ease of use and reliability. The games run smoothly and payouts are prompt.
The customer support team was always helpful and professional, which gave me a sense of security.
Additionally, the bonus offers are generous and extended my playing time.
Overall, I am very happy with Chipstar and will definitely continue to play here. I can recommend it to anyone looking for a fun and trustworthy casino experience.

ammapula

Visitor

• 6 months ago

This is the best casino in my opinion… they have a wide variety of slots, and withdrawals are super fast. If you have a problem, the supervisors will solve anything for you in a very professional and efficient manner.
My VIP manager is always willing to help me with anything. If I had to choose between all the casinos, I would choose this one without a doubt.

The best service for VIP players
Lo mejor el servicio para jugadores VIP

Tuner

Visitor

• 7 months ago

Best casino where I have played so far, the sports betting is also very clear and simple. Deposits and withdrawals work perfectly. Here you will also find very nice and competent staff if you have any questions or need help. I'm very satisfied.

Chipstars Casino

Thank you very much for your insights and feedback.
We are delighted to hear that your experience has been thoughoutly satisfactory and we will do our best to keep it that way.
Kind regards,
Chipstars team.

Gaulkaul

Visitor

• 7 months ago

Very good casino!! fast deposits and withdrawals! good bonuses (even if I don't use them)
The game selection is also amazing, you actually have everything a gamer could desire!

Payout
Auszahlung
Bonuses
Bonis

Chipstars Casino

Dear player,

Thank you for your kind words, indeed we are offering the best available payment methods in the market, including withdrawals, many of the methods offer instant withdrawals.
As you have mentioned, we are proud to say that we do not know about a casino with a bigger variety of products (Slots, Sportsbook, Poker, Live Casino) and more games, we are currently hosting 7500 games from 60+ providers.

Enjoy your journey with us and have a nice stay.

Chipstars team.

Aneoiteiro

Novice

• 8 months ago

If you think that by depositing the initial amount you will get a bonus of 100% of your deposit amount, just sit back and wait. Their initial bonus is different from other bookmakers. They even claim to be a "DIFFERENT AND INNOVATIVE BONUS". In my case I deposited 120 BRL, in order to have "my bonus unlocked" I would have to play 24,000 thousand BRL 😱 one of the highest rollovers that I would have to fulfill, would it be worth risking 24,000 thousand BRL for 120 BRL? 😂
The verification process was quick via email. Withdrawal took 1 day.

The attendant Melissa explained well.
A atendente Melissa explicou bem.

Confusing starting bonus 😵‍💫
Bônus inicial confuso 😵‍💫

Chipstars Casino

Dear Ane,

Thank you for chosing us for playing with us.
While the turn over amount is true, the benefits are worth listing, the bonus will never expire, you can withdraw any amount or do a next deposit, the bonus will always stay active and is not subject to any max bet rules.

Overall, this is 2.5 times more rollover than on the classic casinos bonuses which come with many conditions attached and the rollover is 2.5 times less than at other casinos who offer a similar bonus.

We hope this helps to clarify the benefits of the bonus, keep in mind if you stick with us, you get a weekly 10% cashback, or up to 25% cashback if you are a VIP, which is a lifetime status.

Have a nice day and kind regards,

Chipstars Team

Simikra20

Advanced Novice

• 8 months ago

So I am enthusiastic about the chipstars casino. The support is always very friendly and answers very quickly. There are also many different game providers and enough payment options. There are often free spins without deposits 😁

Chipstars Casino

Thank your for your feedback,

We are glad to hear that you are having a great time with us and everything is handled promptly and to your liking.
It is always our goal to provide the most versatile and variable payment methods as well as game selcetion and of course, it does not hurt to ask for a few free spins here and there.

Kind regards,

Chipstars team.

Oliver3006

Novice

• 10 months ago

After problems with the payout, the service contacted me personally and ordered the payout as quickly as possible.
There can be problems, but the service was great when it came to troubleshooting!

quick payout
schnelle Auszahlung
great customer service
super Kundenservice

Chipstars Casino

Dear Oliver,

Thank you for the kind feedback.
If an isolated issue occurs like it was in your case, we will mobilize all ressources to have it fix for the players as soon as possible, we are happy that we could sort out your withdrawal issue in a satisfactory way. Never hesitate to get in touch if any issue should arise, we have a friendly, competent, quick and versatile support team.

Kind regards,

Chiptars team.

Suluboya

Apprentice

• 11 months ago

Reliable casino. Incredible instant live support verification and payout to Minifitiy account in 10 minutes. This casino has very good and nice bonus system.I recommend to all players..Absolutely top casino.

Many game providers.
Viele Spielanbieter.
Instant verification and payout.
Sofortige Verifizierung und Auszahlung.
Top design.
Top Design.
Live support first class.
Livesupport erstklassig.

Chipstars Casino

Thank you for your review,

As you have said, our support team can do verifications on the spot and the payouts to e wallets are instant.
You are right about the bonus system, who else can offer a bonus for the first 4 deposits which never expire as well as a 10% cashback for everyone?
We appreciate your recommendation and wish you a nice stay.

Chipstars team.

Leogimenez103

Unregistered user

• 1 year ago

Very good site, I recommend! Payout in less than an hour, great game selections.

Chipstars Casino

Thank you for this review,

We are commited to process payouts in the fastest manners possible and we are keeping adding games continuosly, more than 100 every month.

Your Chipstars team.

sylviaslb

Advanced Novice

• 1 year ago

Very good casino one of the best I've ever played. I was refunded again but it is a casino that I would like to be able to play again.

assorted slots
Slots variadas
quick draw
Saque rápido
Efficiency and quality of service
Eficácia e qualidade do serviço

Deposit limits still don't work so if you're addicted you're left with nothing
Limites de depósito continua a não funcionar então se és viciado ficas sem nada

Chipstars Casino

Dear Sylvia,
Thank you for this valuable insight and feedback.
We have instructed the payments team to refund the deposits which went beyond the limit which was set, this was a single isolated incident which is now fixed.

carrissastuart

Unregistered user

• 1 year ago

worst casino they don't give out bonuses its a lie ive done their wagering requirements to unlock the bonus funds and 0 has went towards it. When I explain this to customer service we just go round in circles and they keep sending me screenshots of the bonus but I've met all their requirements. I'm owed almost 200 dollars in bonus money from them and they've now blocked me from chat and refuse to listen or look at what im telling them probably because they have no intention of giving out their fake bonus stay away from this casino at all costs they are liars and don't go by their own terms they won't give you any bonuses its a flat out lie.

none i can think of
lots of games
really none

bonus is fake
customer service doesn't care or listen
the whole bonus is a lie

Chipstars Casino

Dear Carrissa,

Please accept our apologies for the somewhat unclear communication, we would like to clarify the raised points here.

The 6 Euro which you have received is a cashback, that is a separate bonus given every Monday on net losses from slot games, it has nothing to do with the deposit bonus.

The mandatory one time wager only applies to your own deposits, this has to be completed irrespective of a bonus or not, due to regulations.

The welcome bonus is a new bonus concept and you might not yet be familiar with it, here is how it works:

Depending on the deposit amount, you get a real money bonus from between 100-300% for your first 4 bonuses.

This money is initially locked and is released by wagering your own funds, the wager formula is:

- 1% of a bet (wager amount) multiplied by 50% = the unlocked amount for bonus

This has the following benefits:

- Once wagered, the bonus money is unlocked and available for withdrawal without any wager conditions.
- You can withdraw your own deposits and wins and the bonus will never be terminated
- There is no max bet rule, 7000 games can be used to wager, only Sportsbook bets are excluded
- The wager contribution even applies after your 5th deposit

So far, you have unlocked 11.6/100% and this is still active, to see the wagering progress, you can simply click on the "deposit bonus" part of the attached image.

We apologize again if the terms have not been clear, due to the rather feature rich nature of the offer, the summary is here in the TCs https://chipstars.bet/en/bonus-terms/general#welcome-bonus

We have also given you a gift of 50 USD real money without any conditions and wish you good luck with it as well as a nice day.

Kai1980

Advanced Novice

• 1 year ago

Very good casino with many games and game providers. The customer service is there 24/7 and helps everywhere. Skrill and MyFinity now also work in Germany. At first they put money into my account so that I could pay out via Astro Pay (you have to first make a deposit through the system you want to withdraw from). The withdrawal methods are now being improved again, I was told.
Withdrawals appeared in my account within 12 hours. Full marks

Lots of games and game providers
Viele Spiele und Spielanbieter
Good bonus offers (if you want)
Gute Bonusangebote (wenn man will)
Good customer service 24/7 (also German)
Guter Kundendienst 24/7 (auch Deutsch)
Many deposit methods
Viele Einzahlungsmethoden
Fast withdrawals (within a few hours)
Schnelle Auszahlungen (innerhalb von wenigen Stunden)
now even more deposit/withdrawal options
jetzt noch mehr Ein/Auszahlungsoptionen

Chipstars Casino

Hello Kai,
Thank you very much for this review.
We always offer as many payment methods as we can, for Germany, Skrill is not an option anymore, however, we have Mifinity live now, it is also an instant deposit and withdrawal e-wallet. We will also have Jeton live soon and we do have instant SEPA deposits already live.
And yes, "wir sprechen deutsch"(and plenty other languages).
We are happy you are enjoying your stay with us and we will make sure this remains so.

alydencampbell17

Visitor

• 1 year ago

Great site to play on they have most slots and live games. Only down side is that withdrawals aren’t immediate and that can give you a chance to keep gambling with winnings.

VIP perks are great

Chipstars Casino

Hi there,

Thank you very much for the review, our goal is to offer the most games and the smoothest experience. Regarding fast withdrawals, we have the vast majority of withdrawal and deposit methods being instant where applicable and the remainder is handled as fast as we technically can, we have the payments team monitoring requests 247. The mission is to have every single payment method to be automated and instant, we are constantly working on this.
By the way, thank you for explicitly mentioning the VIP service, we are going beyond what is the norm on that metric, and we try to make customer support to be on level with VIP services, too.
Enjoy your stay and your journey with us!

Sarahmonteiro

Visitor

• 1 year ago

I really enjoyed this Casino! Quite easy to withdraw and deposit and in addition the service is magnificent very satisfied

Chipstars Casino

Dear Sarah,
We are glad to hear that you have an experience as we have envisioned for all players and the service will always be top notch!

Youngey

Unregistered user

• 1 year ago

Fast deposit and Withdrawl no problems at all

Withdrawal is quick
VIP backup

Chipstars Casino

Dear Youngey,

Thank you very much for this short, but all encompassing review, this is how it should be, pure fun playing with fast withdrawals and VIP service if any need arises.

Have a wonderful day.

DSousa

Unregistered user

• 1 year ago

One of the beats casinos out there!

Fun and cool slots
Payment in time
A really good customer service

Chipstars Casino

Hi Diego,

Thank you for this fantastic review, we are most happy to hear that everything is going according to your liking. We aim to turn "one of the best" into "hands down the best" in near time and we are happy to have you being part of it.

Have a very nice day.

arcp13

Unregistered user

• 1 year ago

So far so good an excellent casino good platform, quick account verification, with many providers available, today I made a good profit in the crazy time game I made my first 2 withdrawals to the skriil wallet I'm waiting, if everything goes well my evaluation goes go up to 5 stars because I just need to see my withdrawals to be the perfect casino for me as a gambler, it will definitely be my choice

Chipstars Casino

Hi there,

Thank you very much for this review and the feedback.

We assure you and everyone that we only request KYC when really needed and we have the flexibility to do most of this automatic within seconds or manually within minutes. Same goes for the withdrawal requests.

We expect your withdrawal has been handled promptly and wish you a very good time on our platform.

Safety Index of Chipstars Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Chipstars Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Chipstars Casino and related casinos (28)

28All3Opened1Not solved10Solved14Rejected

Complaints directly about Chipstars Casino

Case opened Current status

Waiting for player to reply

5d 6h 57m 43s

Disputed amount: €1,400

Player's winnings are confiscated due to alleged rule violation.

A player from Spain claims his winnings have been withheld by the casino. After increasing his initial deposit of 100 euros to 1400 euros while playing, a request for withdrawal resulted in an ID check. Despite providing requested documentation, the casino alleged rule violation and refuses to pay anything more than the initial deposit.

Read moreRead less

Submitted: 17 Apr 2024

Case opened Current status

Waiting for player to reply

Other

Disputed amount: €2,784

Player’s withdrawals have been delayed.

The player from Poland has requested withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected this complaint as it was sports betting related.

Read moreRead less

Submitted: 15 Nov 2022

Case closed Our verdict

Unjustified complaint

Disputed amount: $13,000

Player claims that payment has been delayed.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player provided incorrect information about the country he lives in, therefore we were forced to reject this complaint.

Read moreRead less

Submitted: 18 Aug 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €25

Player’s deposit has never been credited to her account.

The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 19 May 2022

Resolved Our verdict

Case closed

Disputed amount: €900

Player is not able to withdraw his winnings.

The player from UK tried to send documents to verify his account, but his emails have been undelivered. After passing the KYC the player made a successful withdrawal, therefore we marked the complaint as resolved.

Read moreRead less

Submitted: 07 Jan 2022

Show more complaints (+18)