Chipstars Casino - Player’s withdrawal has been delayed.

I have been playing in this casino and mostly I lost my money now I won and the casino has not paid me my winnings of 12000$ the only allow 1 withdrawal at a time so I try to withdraw $5500 even though I got $12000 in the account but the casino is not paying out my winnings.

Also they changed my withdrawal limit and reduced it to €5000 per day from £10k a day without telling me or sending me a email to inform me. Looks like this company is a scam al they stole my winnings

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Dear Sweethome7428,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i want to mention that im from the uk not from the district of colombia

i have 12000$ in the account i try to withdraw the money i had they say from chipstar.bet that my withdraw limit was reduced from £10k a day to EUR5k A day the didnt tell me anything about it by mail or phone . i cancel the withdrawal and try to withdraw $5500 i wait again since sunday but i didnt get the money even though i was promised that i will get the money and today they said that i need to cancel the withdrawal and to request only £2500 i did that but still didnt get anything

the casino say that my withdrawal was approved and waiting to be processed but then they asked me to cancel my withdrawal again and change it to £2500 im still waiting i didnt get anything yet

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sweethome7428,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla