The player from Austria faces account blockage at Chipstars.bet after requesting a withdrawal of his €2,000 winnings, following a prior claim for a refund of €2,079 in losses. His account has been under review by the legal department since July 2, 2026, and he has not received updates despite multiple inquiries.
Chipstars Casino - Player's account has been closed without resolution.
Opened
Current status
Waiting for Casino Guru to reply
6d 20h 6m 55s
Chipstars Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
yesterday
Translation
I would like to describe my current case with Chipstars.bet and hope for a fair and timely solution.
Between June 24, 2026 and June 30, 2026, I lost a total of approximately €2,079 at Chipstars.bet. Due to the legal situation regarding online gambling for players from Austria, I subsequently claimed a refund of my losses from the casino.
Two days later, I deposited another €600 and subsequently won €2,000. I then requested a withdrawal of my balance and submitted the documents required by the casino for verification (KYC).
Shortly after that, I could no longer log into my account. My account was blocked.
On July 2, 2026, I received notification from the casino that my case had been forwarded to the legal department and that my account would remain blocked until the review was completed. Since then, I have not received any concrete statement from the legal department.
On July 15, 2026, I contacted the live chat again and explicitly requested a payout of my balance. I was informed that a large part of the team was currently on vacation and that the legal department's response could therefore be delayed by another 2-3 weeks.
I understand that an internal review can take time. However, my winnings of €2,000 are still with the casino, and I currently have no access to my account.
I therefore hope for the support of Casino Guru and wish for a timely resolution of the case. I am prepared to provide all necessary evidence and information.
My goal is a fair solution and the payout of my balance of €2,000.
In addition, my previously asserted claim for reimbursement of my earlier losses in the amount of €2,079 remains valid. In my view, this claim should be considered separately from the current payout of my credit balance.
Automatic translation:
Public
Public
8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
8 hours ago
Hello, Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Chipstars Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.
Could you please advise how much currently is your withdrawable balance?
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
