We have carefully reviewed all complaints and casino terms of Azartplay Casino as well as their casino promotions, games or customer support. Unfortunately based on our analysis Azartplay Casino belogs to the worst online casinos which does not hesitate to use any of their terms and conditions to cancel even justified withdrawals and void any winnings. If you want to play for real money we strongly recommend finding online casino with much better reputation. You can read about the most serious complaints below.
Azartplay was founded in 2010. This casino, as with many others, uses a white label solution from Novolux Services Limitada. The website refers to Fabisony Limited, which is probably the company standing behind Azartplay casino now. In the past, Azartplay was operated by Global Gaming Services Limited, which was on several blacklists for unethical behavior, and for using fake copies of games.
At first glance, the casino website has a modern design, but is only available in Russian. In the bottom menu, you can click the license link, but it only redirects you to the "about us" page. Novolux Services Limitada has a license from Costa Rica, which is pretty much the rogue town when it comes to online casinos, and each of their casinos are pretty much unlicensed and unregulated.
Just like many other Russian casinos after the gambling prohibition in Russia, Azartplay simultaneously operates on several web domains and changes them frequently. Players can take advantage of a browser plugin which allows them to play despite attempts from the Russian government to block their access to these casinos.
To make registration easy, the casino allows players to register using their Facebook, Twitter or Yandex account, etc. Support works 24/7 but is only available in Russian language.
During our extensive research, we found out that Azartplay casino has a very colorful past. We found many complaints, especially from 2014 and 2015. During those years, the casino didn’t react or respond to any of its complaints. After 2016, the casino started to react to public complaints, and in some cases they at least tried to shed some light onto the dispute. Still, we found many problems with withdrawals, blocked accounts and missing money, which are all a cause for concern.
One of the most serious cases that we found in many Russian forums is this. The player won almost $140000 and ended up with a blocked account. He never gave up, and published his case in many forums and when other players saw it, they published some of their stories which were often very similar. In June 2016, this case was published on another Russian forum and the casino reacted. The player was blocked because he was also registered as part of their affiliate program (in one of his screenshots there was an open tab with his affiliate dashboard), which is not allowed. The player reacted and explained that he has been a casino affiliate for a long time, and his account was not registered via the affiliate program. He also pointed out that he was able to deposit and withdraw money without problems before his big win. The Casino started to create problems only after he won a large amount of money, originally paying him part of his winnings, but when he continued to complain about the low daily/weekly limit, they simply blocked him. This case is definitely not the last, and on many Russian forums you will find similar stories with this casino.
Many players are also complaining about payout ratio of slots, which are fake unlicensed copies of famous slots games. You can read more about the payout ratio here. These games give absolutely no guarantee that the outcome of the spin is based on a fair random number generator, nor that their payout ratio is not manipulated over time. Azartplay casino has these faked slots in their newest versions, so it is hard to spot the differences between the real and fake version.We see that the casino is trying to improve their reputation by responding to disputes in many Russian forums, which we see as a positive. (Maybe after they switched white label solution company from Global Gaming Services to Novolux, but this is only speculation.) Still, they are using fake games and licensing which is almost equal to no license at all. If you decide to play at this casino, we strongly recommend you read the ToS carefully - in the past, this casino has used its ToS against players in almost every case they could.
Withdrawal times should be processed in 24h, but many players complain that the real processing time was much longer. The casino may at anytime request a Skype call verification. Players can choose to open their account in either Rubles or US dollars.
Withdrawal limits are: $500/day, $2500/week, $5000/month and for gold and Azartplay Club members, no more than $2500/day, $7500/week, $15000/month. What we consider to be unfair is that players who are in profit during their entire history of playing at the casino have significantly lowered maximum withdrawal amounts ($300/$1000/$2000), are banned from taking part in tournaments, and prevented from earning any reward points from playing at the casino.
In the casino, it is possible to make payment by the following methods: credit cards, multiple e-wallets and SMS.
Azartplay casino does not offer a no deposit bonus. New players can enjoy a welcome bonus which is based on how much a player deposits. From $5 to $100, the bonus is set to 10% with wagering requirement of 25x bonus. With this bonus each player who deposits more than $10 gets 100 free spins on Book of Ra, with $0.01 line bet with wagering requirements of 30x. From $101 to $200, the bonus is set to 25% with wagering of 30x bonus. From $201 to $300, the bonus is set at 50% with wagering of 40x bonus. From $301 to $400 the bonus is set to 75%, with wagering of 45x bonus. From $401 to $500, the bonus is set to 100% with wagering of 50x bonus. Depositing more money unlocks free spins on another slot.
Each player earns coins by playing games which can be exchange for real money. The exchange rate is based on how many coins a player has (more coins = better exchange rate). For each $2.50 in bets, a slots player gets 1 coin, or at $5 in other games.
A cashback bonus is also available, and the percentage of cashback depends on the player’s status. A birthday bonus of $40 is also available. The casino also offers a lottery for their players.
Azartplay casino offers more than 150 slots, several variants of roulette, just a few variants of poker, baccarat, blackjack and keno. Unfortunately some of the most popular slot games are fake copies, and like many other Russian online casinos Azartplay offers them too. (In this case the latest version.) One big plus is that players’ statistics are recorded, and each player can see them in his profile.