Pascal, a player from Germany, is no longer able to reach the SlotV website. Whenever he tried to enter the website, he was redirected to a sister site. He still has a balance of around €1000 in his account.
SlotV Casino - Player is unable to access the casino.
Amount: €700
SlotV Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
SlotV Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
The site is no longer accessible after a profit of just under € 1000, you will be redirected to frankcasino.com every time you try to access the site. So no way to pay my money or notify the support.
Automatic translation:
Public
Public
5 years ago
Hello Pascal.
Thank you very much for submitting a complaint through our website. This is a very unusual situation. I was able to reach the casino website from a German VPN and Germany is now listed as a restricted country. (It has been added only recently.) I will contact the casino and ask them about your situation.
Regards, Matej
Public
Public
5 years ago
I spoke with the casino representatives, and they promised me that they will help you today.
One more time we are sorry for your troubles.
Regards, Matej
