HomeComplaintsSlotV Casino - Player is unable to access the casino.

SlotV Casino - Player is unable to access the casino.

Amount: €700

SlotV Casino
Safety Index:Above average
Submitted: 25 Sep 2019 | Resolved : 28 Oct 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Pascal, a player from Germany, is no longer able to reach the SlotV website. Whenever he tried to enter the website, he was redirected to a sister site. He still has a balance of around €1000 in his account.

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4 years ago
Translation

The site is no longer accessible after a profit of just under € 1000, you will be redirected to frankcasino.com every time you try to access the site. So no way to pay my money or notify the support.

Automatic translation:
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4 years ago

Hello Pascal.

Thank you very much for submitting a complaint through our website. This is a very unusual situation. I was able to reach the casino website from a German VPN and Germany is now listed as a restricted country. (It has been added only recently.) I will contact the casino and ask them about your situation.

Regards, Matej

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4 years ago

I spoke with the casino representatives, and they promised me that they will help you today.

One more time we are sorry for your troubles.

Regards, Matej

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4 years ago

Today the casino representative told me that all your troubles were solved.

Could you please confirm this info?

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4 years ago

Dear Pascal,

We are extending the timer by 7 days. 

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4 years ago

We are closing the complaint because the player confirmed by email that his complaint is now solved.

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