Dear Luiz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions and I didn’t find the list of restricted countries, and Portugal was available in the registration form.
Could you please share with us some screenshots mentioning this message? Do I understand correctly that you tried to verify your account?
Also, please forward me any relevant communication between you and the casino to kristina.s@casino.guru
I will be waiting for your reply patiently.
Best regards,
Kristina
Dear Luiz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions and I didn’t find the list of restricted countries, and Portugal was available in the registration form.
Could you please share with us some screenshots mentioning this message? Do I understand correctly that you tried to verify your account?
Also, please forward me any relevant communication between you and the casino to kristina.s@casino.guru
I will be waiting for your reply patiently.
Best regards,
Kristina