Ibo, a player from Germany, deposited into the casino, but the money did not reach his account.
Frank Casino - Deposit wasn’t credited to player’s account.
Amount: €160
Frank Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I made an immediate transfer money went immediately from the account but could not make a deposit at the casino. The support says only we solve the problem that takes the biggest filth casino
Automatic translation:
Public
Public
4 years ago
Hello, Adam.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Since you have a proof of your deposit, have you received any further explanation from the casino? They should be able to see if it reached their account or if the issue is on the side of the payment provider.
Public
Public
4 years ago
Translation
I have now received the money after 1 week of problem finding you have manually booked it into my account and asked me to stop using this deposit method
Nevertheless, defensively poor support means real-time deposit for me, real-time and not waiting a week
Edited
Automatic translation:
Public
Public
4 years ago
Dear Ibo,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.
If you are unhappy with the casino services we recommend you choose the other one which fits you the most. But, we have had a good experience with this casino, so far.
Best regards, Jozef
Casino.Guru
