HomeComplaintsFrank Casino - Deposit wasn’t credited to player’s account.

Frank Casino - Deposit wasn’t credited to player’s account.

Amount: €160

Frank Casino
Safety Index:Below average
Submitted: 31 Jan 2020 | Resolved : 13 Feb 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Ibo, a player from Germany, deposited into the casino, but the money did not reach his account.

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4 years ago
Translation

I made an immediate transfer money went immediately from the account but could not make a deposit at the casino. The support says only we solve the problem that takes the biggest filth casino

Automatic translation:
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4 years ago

Hello, Adam.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Since you have a proof of your deposit, have you received any further explanation from the casino? They should be able to see if it reached their account or if the issue is on the side of the payment provider. 

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4 years ago
Translation

I have now received the money after 1 week of problem finding you have manually booked it into my account and asked me to stop using this deposit method


Nevertheless, defensively poor support means real-time deposit for me, real-time and not waiting a week

Edited
Automatic translation:
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4 years ago

Dear Ibo,

 

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

 

If you are unhappy with the casino services we recommend you choose the other one which fits you the most. But, we have had a good experience with this casino, so far. 

 

Best regards, Jozef

Casino.Guru 

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