Frank Casino Review

The player 'AlexVivaldi' played with a bonus, and almost completed the wagering requirements. When they returned to playing the slot, they were greeted with the message "Not enough funds" and upon checking their balance, they realized it had been reset to 0. When contacting support to find out what had happened, the player was told that they had canceled it themselves and the bonus would not be refunded. There is no response to this complaint from the casino.

The player 'alexw1ne' asserted that they had played with a bonus, made 2 bets, and then the website was updated. Afterwards, the player's balance was at 0. The player was told they would receive an explanation but they never did. The casino didn't reply to this complaint.

The player 'Miserik' requested to have their account blocked on many occasions, but was told that the process would take 7 days. The casino said that they were not made aware of the reason for closing the account, but the player claimed they had told the casino it was due to financial difficulties. The mediator argued that the casino should have closed the account immediately. The account was eventually closed, but the player felt they should be able to get the deposits back that were made during the 7 day period. The casino declined, saying once again that they were not aware of the reasons for blocking the account, and as soon as they were, the casino reacted quickly. There was no further response.

The player asked the casino to get self-excluded and was told not to log in to or play from their account for seven days. About six months later, the player tried to log in to that account only to found out that they were able to deposit $250. There's no further information about this complaint but it remained unresolved.

The player became a regular and loyal customer and never had any problems with the casino until the new manager replaced the old one. When they requested a withdrawal of €10,483, it was denied due to interfering with a software, which is strictly prohibited by the terms and conditions rules of the Frank Casino. Player insisted on that they never violated the terms and conditions. Player had fulfilled all the requirements of the casino and passed the identity verification. The casino didn't provide any relevant evidence which is why the complaint remains unresolved. Player had indeed contacted the relevant regulatory body as suggested within Askgambler's public message.

The player from Israel has been promised a cashback bonus. Unfortunately, the amount was capped. After taking all evidence into consideration and statement from the casino that the player would get paid the remaining amount, the complaint was resolved.

The player complains that the casino did not add his deposit to his account. The payment processor claims the transaction was accepted, but the funds don’t arrive in the player’s casino account. He is waiting for feedback from the casino’s finance department.

Pascal, a player from Germany, is no longer able to reach the SlotV website. Whenever he tried to enter the website, he was redirected to a sister site. He still has a balance of around €1000 in his account.

The player from Germany is struggling to complete KYC verification due to a missed phone call from the casino. The issue was successfully resolved, the player was given another chance to verify his account and the verification was successful.

The player from Bulgaria had encountered difficulties withdrawing her winnings from mrbit.bg. Despite having provided all requested documentation, her account had remained under a 'security inspection' for five days. The player had been unable to initiate a withdrawal during this period. After having communicated with the casino, she was asked to undergo video validation. After this process, she had been able to request a withdrawal. The player later confirmed that the issue had been successfully resolved.

The player from Bulgaria had had her account blocked after she attempted to withdraw her deposit from an online casino. Despite having been previously verified and having received a payout, she was asked for additional ID verification. After she complied with these requirements, her account had remained blocked and she received no response from the casino. The player had reported that the casino's customer service was unresponsive and she was unable to communicate with them. After a period of frustration and multiple attempts to resolve the issue, the player had reported that the case was resolved and the money had been paid. The Complaints Team had confirmed the resolution and closed the case.

The player from Ireland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has deposited funds into his account. He claimed a bonus, but then he started experiencing some problems with messages mentioning that he is from a restricted country. The player informed us, that his problem was resolved, therefore we closed the complaint.