Mr Bit Casino - Player's deposit seems to be misplaced.

I have deposited the amount successfully through UPI app but the casino is not ready to credit it to my casino account but in casino transaction section it's shown credited TThis is 4th times that my fund is missing in this casino. Couldn't recover missing fund please help .and the transaction history made is not showing in my UPI wallet

Dear Millitechik8888,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposited funds. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Could you describe what happened with your deposits in previous cases this issue occurred and when? I would advise against depositing in the casino until the issue is resolved.

Looking forward to hearing from you.

Best regards,

Tomas

The money is successfully debited from my account from bank side and I talk to he casino support team but they keep asking for my UPI receipts history which whereas it not showing any history in my UPI app but the money is being debited successfully

I fully understand your frustration, Millitechik8888. It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. Providing the casino with your receipts may accelerate the process. Let’s stay positive and hope for some good news regarding your deposited funds. I'll set the timer for 19 days, allowing a full month for the transaction to clear. Thank you in advance for your patience and understanding.

Ok less wait,but before also it happen ,I never got refund

Hello,I have made another new deposit on this casino amounting 3200₹ INR. Money is deducted from my bank account successfully but hasn't been credited in casino account since 12hours already.They keep delaying and delaying.please take appropriate action ASAP.i have attached the money receipt along with this complaint

Dear Millitechik8888,

Was the deposit you made 11th of February successfully credited to your account? Have you received any reply from the casino regarding why your deposit seems delayed? Please let me know.

Yes got it after so much hue an cry

Dear Millitechik8888,

I'm glad to hear your deposit was successful. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru