APlay Casino - Player’s deposit bonus has not been activated.

I did not receive a bonus on my first deposit

Dear Velislav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with the casino? Did you receive any explanation from them? You could forward it to petronela.k@casino.guru. Additionally, please could you specify which welcome package you have tried to activate? Light, Standard or Highroller? I have checked sign up promotions, and I found that you have to active the welcome bonus while registering. You have tried but it was unsuccessful? I hope we will be able to help you to redeem your bonus as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Velislav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.