After requesting a withdrawal and waiting for over 10 days for the casino to confirm the player's identity, the player had their account closed and their winnings were confiscated. The player also mentioned that in the last 2 weeks, this happened to them in another casino as well. The casino only refunded the player's initial deposits and stated that the reason for the account closure and funds confiscation had been a violation of the Terms and conditions (paragraphs 3.8, 3.9, 3.10), namely, colluding. The casino did not provide any relevant evidence to support their claim.

The player 'Tema325' wanted to make a deposit at SlotV Casino. First, he asked via chat support whether he could make a withdrawal to his card in case he had made a combined deposit using the card and a Jeton wallet. After the chat's confirmation the player proceeded and made deposits using his Jeton wallet and credit card. The player passed the verifications, however, on the next day the casino accused him of fraud, and his account got blocked. The player also stated that he had not played slots so it was unclear whether the required turnover had been completed. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player 'Milana_29' requested a withdrawal of RUB 65,000 at SlotV Casino. 4 weeks later, the player was informed by the casino's support team that the payment of the winnings had been unsuccessful due to payment system issues. The casino did not react to the player's public complaint and the player did not update the status of the complaint, therefore it's been marked as unresolved.

The player 'MikhailRX8' wished to permanently self-exclude from SlotV Casino. He wrote both to the casino's technical support and the casino manager and was told his account could only be blocked for 7 days. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player Mill777 wanted to have their account blocked but the casino replied it was possible to block it only for a period of 7 days, and in case the player wanted to extend the blocking period by another 14 days they had to repeat the request. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player 'Pixar' wished to have their account blocked but the casino refused to do so via live chat. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player 'shipa7' wished to have their account blocked permanently. After requesting an account block via chat support they were told they had to wait 48 hours for someone to call them and that their account would only be blocked for 7 days. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player 'hat_91' had trouble passing the verification process because the casino requested to provide documents including their old blocked card as proof of identity. The player was not able to obtain any proof from the bank but the casino insisted on providing it. The casino did not react to the player's public complaint and the player did not update the status of the complaint. The complaint has been marked as unresolved.

The player 'dmitriy1982' wished to have his account permanently blocked. He requested it via chat support but instead of blocking it, he was only asked further questions. The casino did not react to the player's public complaint. The player did not update the status of the complaint and it's been marked as unresolved.

The player 'RussAlex' wished to have his account blocked but was unable to do so due to the casino's block policy restricted to 7 days only. The casino did not react to the player's public complaint and the player did not update the status of the complaint and it's been marked as unresolved.