Drift Casino - Player’s deposit has never been credited into his account.

I made a deposit at the Casino my money did not enter the account and was withdrawn from the bank account.

Dear Luiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Luiz, thank you for your reply. I would like to point out, that I don't work for Drift Casino, but for Casino.guru, which operates as an independent service.

Have you contacted your payment provider as we suggested?

Hello, I'm sorry haha I thought I was talking to them.

Anyway, I did contact my bank and the error was from the Casino.

I sent you there all the receipts that I made the transfer and my money just disappeared, it didn't enter my Casino platform and it left my bank account.

I have there in the photos that I sent the date, time and day of the transfer.

And this is not the first time that I have a problem with this Casino.

Hello, Luiz.

We are sorry for that you have experienced an issue with us. We have done everything that was possible to speed up the process, although please be aware that transactions are processed by processing center.

Currently, your deposit has received a final successful status and the funds are credited to your account.

With all due respect, Drift Casino.

Hello!

Drift Casino, thank you very much for taking your time to investigate what happened, and replying to this complaint.

Luiz, would you be so kind and confrim, that the deposit has been credited to your account?

Hello Casino guru, all resolved, thank you for your time and attention.

Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.