The player has deposited money into his account, but the funds seem to be lost. The deposit was credited, therefore we closed the complaint as 'resolved'.
Frank Casino - Player’s deposit has never been credited to his account.
Amount: €40
Frank Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
40 € were transferred yesterday evening via immediate transfer and of course they were withdrawn directly from my banking account ... until now and after 5 e-mails to the "Support" I still do not see any deposit on my part ... I paid the PIN so I made it no chance to get it back ... but they have to transfer it!
Automatic translation:
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4 years ago
Dear Monster.Kody,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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4 years ago
Translation
It was transferred to me by Frank Casino 👋🏽
Edited
Automatic translation:
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4 years ago
Dear Monster.Kody,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina
