The player from Denmark has tried to redeem advertised bonus without being successful. We rejected the complaint because it was unjustified.
APlay Casino - Player’s criticizing false advertisement of bonus.
Amount: €150
APlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
APlay Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
i have got some mail from this casino 2.3.2020 with 150 no deposit
spins but they say that it is not them there have send it so i send a picture
to them but they will not give me thise.
i said to them that i will send the picture for you but they dont answer
on it
Public
Public
4 years ago
Dear Anna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for not giving you a bonus. I understand, that if you have received an offer you expect it to be a genuine one, but even if it wasn’t, there is not much, we can do in this matter. Please could you advise if you have redeemed any kind of No Deposit bonus in this casino in the past? Did the casino explain from where the offer came from? I will be waiting for your reply patiently. Thank you in advance.
Best regards,
Petronela
Public
Public
4 years ago
Translation
it is not a fake mail that has come from the casino and into my
mail. Who would be interested in sending it to me. The first
they said when i approached the 150 no deposit that no
stood no deposit.
So they had put the ad on their own and maybe made a mistake
but the table catches and I demand to get them.
If you look at the ad that I sent you, it is not a fake
ad and they have to give me them,
It is not my fault that I turn because this was said.
Anna Lise Pedersen
Edited
Automatic translation:
Public
Public
4 years ago
Dear Anna,
Please could you advise if you have redeemed any kind of No Deposit bonus in this casino in the past?
Public
Public
4 years ago
Translation
No. I've never been to casinos before, so that's why they offer me a natural lift
no deposit to get me to sign up. After all, there are many who use and also
gives a new customer.
Therefore, it is not unnatural for me to say yes thank you .. I will and expect that too
to get it ..
it is not ok that you give them the right to give me no deposit.
I am new there for the same reason and so there must be some compensation, for this mail is
not fake.
the falsehood lies with them.
they will have a good relationship with a new customer who addresses this ad may
they say Ok It is a mistake and can we find a solution with eg. 100 no deposit.
as they behave is not okay and the new player will be gone. And more.
I have been a businessman myself and know how to keep his customers.
I don't understand that in backing them up and not proposing them a compromise with me
Sincerely
Anna Lise Pedersen
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much Anna for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Hi Anna,
I looked at your complaint and understand your frustration. However, as Petronela mentioned above, we can’t penalize the casino for not giving you a bonus. Casinos can offer or refuse to offer bonuses to players at their own discretion. Especially, when it's free no deposit bonuses. I'm sorry I couldn't help you with this one. Your complaint will be rejected.
Best regards,
Peter
