The player's account got blocked without any prior notice. The complaint was rejected as the player stopped responding.
APlay Casino - The player's account got blocked.
Amount: €1
APlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
APlay Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They just blocked my account, after losing a serious amount to them ..... and a slightly angry email sent by me, but we have never mentioned to self-exclude or block the account. They kind of took my deposits and blocked me
Automatic translation:
Public
Public
2 years ago
Hello ivoandreev5c,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Aplay Casino.
Please allow me to ask you a few more question before we would move forward.
Could you please advise if it was you who created 2 separate complaints with 2 different e-mail addresses and if yes, why? How long have you been playing in the case? Was your account verified? Did you ever deposit or withdrawn from the casino?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
