The player from Portugal has experienced technical problems which caused his winnings not to be paid. Player’s complaint has been resolved successfully.
Drift Casino - Player’s winnings from Free Spins haven’t been rewarded.
Amount: €40
Drift Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good afternoon,
My problem is related to an amount won, in the free spins of the FU FORTUNES MEGAWAYS game, I won 40 euros in those plays, when they finished, the won amount was not added to the amount I already had. I've complained several times in Chat and by email, they always say it's coming soon, it just so happens that I'm still without what I've earned. It's not so much for the value but if it happens with 40 euros, if one day is more, what can happen?
Thanks
Automatic translation:
Public
Public
3 years ago
Dear Filipe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
3 years ago
Dear Filipe,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
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3 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Public
Public
3 years ago
Translation
Additional comments from the player:
"I just wanted to say that, despite the time, they resolved the issue for me. This, even though I had a negative technical opinion. I got a good feedback from Drift Casino."
Edited by a Casino Guru admin
Automatic translation:
Public
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Filipe, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
