Guts casino enjoys excellent reputation thanks to their casino support and low number of complaints. Players can take advantage of live chat and better than average bonuses. On the other hand fees for payment card deposits as well as withdrawal fees slightly decreases casino rating.
Guts casino was established in 2013 and operates under Maltese and British licenses. So far the casino has gained an above average reputation from its players. Thanks to its proactive approach to solving complaints, Guts casino does not have any problem issuing an apology and compensation for the inconvenience caused in any case involving misconduct or error on their part..
One example of a player complaint saw Guts casino sending an SMS with a deposit bonus code for a first deposit to a player who did not qualify, because he had previously deposited money with the casino. After depositing money with this code, the player didn’t receive the bonus. Guts casino admitted their mistake, and credited the player with a small bonus for the inconvenience.
In another published case, a player breached a condition on the maximum possible bet, while playing with a bonus. In this case, the casino was entitled to void the transaction, both in the sum of the bonus and any winnings from the bonus. Instead, they decided to return a part of the bonus which was active before the player raised his stakes over the allowed limit. This is a good example of Guts casino expressing goodwill, and giving a player a second chance to stick to the first deposit bonus conditions. Shortly thereafter, the player breached the same condition again. Only then did the casino void his bonus and winnings.
Another case of a goodwill gesture by the casino occurred when there was a problem with a game called ‘James Win’ on a mobile device after receiving bonus spins. The casino discussed the technical problem with the game developer, and credited player with compensation of $30 for the inconvenience.
These cases are primeexamples of how this casino solves complaints, and proof that Guts values each and every player. It is clear that the casino realizes the importance of maintaining an excellent reputation, which has also helped their affiliated casinos Rizk and Betspin build similarly positive feedback.
Withdrawal times are up to 24 hours when using e-wallets, while for other methods it can be up to 72 hours. The financial strength of the casino and its parent group is good. The company is publicly traded, and there are no limits for withdrawals.
Guts casino does not offer any no deposit bonuses. Players can take advantage of a welcome package consisting of 4 bonuses, along with regular bonuses for deposits on selected days. While playing with the bonus, maximum bet conditions apply, and the player cannot defer any free spins and bonus rounds in games to a time beyond meeting the wagering requirements. The annulment of bonus winnings is possible in the event of fraudulent behavior, which isn’t defined in the terms and conditions, so presumably rests with their sole discretion.. So far we haven’t found any instances of a player complaining based on the unjustified removal of bonus winnings, or other abuse of this condition by the casino. Bonuses are not available for players from all countries - to verify availability, check the bonus terms for yourself, or ask a live chat support, which is available instantly and provides prompt answers.
We recommend Guts Casino to all players. Their flawless reputation and a willingness to communicate and solve player complaints, along with a wide range of bonuses and a good website are among the main strengths of this casino. We haven’t found any significant disadvantages to this casino, apart from limitations of some countries in terms of qualifying for bonuses.
At Guts casino, you can choose from a wide range of games including classic and 3D slots, table games, video poker and jackpot games.